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itsupport - 26 Nov 2003 03:04 GMT

Excel 2000 locks up when i click on chart wizard when I
am in a new blank workbook or a workbook that contains
numbers. It closes and wants to send error report to
microsoft. I have renamed mso9.dll and reinstalled
office package to no avail. Any suggestions?

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Stephen Bullen - 26 Nov 2003 10:43 GMT

Hi Itsupport,

> Excel 2000 locks up when i click on chart wizard when I
> am in a new blank workbook or a workbook that contains
> numbers. It closes and wants to send error report to
> microsoft. I have renamed mso9.dll and reinstalled
> office package to no avail. Any suggestions?

It may be that the file that contains user's customised charts,
XLUSRGAL.XLS, has become corrupted somehow. Try searching the hard
disk for a file of that name and rename it to something else, then try
again.

Regards

Stephen Bullen
Microsoft MVP - Excel
www.BMSLtd.co.uk

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