urgent help needed

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carol - 28 Jun 2004 17:01 GMT

I was working in excel when all of a sudden it started
crashing, then when I reopened the file I was working in
the pointer had a page doc attached to the tip of it. Now
when I open the files and click on a cell it automatically
highlights the cells in any direction you move the mouse.
I am wondering if maybe the file may be corrupted but then
again it does the same thing in a new file opened within
excel. I am not having any other problems in my other
programs. Any suggestions?

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Kevin H. Stecyk - 30 Jun 2004 01:42 GMT

carol wrote...

> I was working in excel when all of a sudden it started
> crashing, then when I reopened the file I was working in
[quoted text clipped - 5 lines]
> excel. I am not having any other problems in my other
> programs. Any suggestions?

Hi Carol,

You didn't mention which version of Excel. Some later versions have a Help

| Detect and Repair feature.

Some initial guesses,

1.) Completely empty your temp directory

(http://www.decisionmodels.com/memlimitsc.htm)

Delete all the files in your temp directory, but make sure that you have
completed any pending software installations first (you may need to reboot
your PC). If you are not sure where your temp directory is you can access it
using Start-->Run-->%temp%-->OK. Temporary files may accumulate in your
\Windows\Temp directory (Win95/98/ME), or your \Documents and
Settings\<user>\local settings\temp directory (Win2K/WinXP). Too many
temporary files can cause problems, so clean them out from time to time.

2.) Find and delete the xlb file (toolbar file). With Excel closed, simply
do a search for *.xlb, and when you find the file, delete it. Restart
Excel.

3.) Make sure your XLSTART directory is empty.

4.) You can have a look here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q280504

I hope one of those work for you.

Best regards,
Kevin

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