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MS Office Forum / Excel / Excel Errors / October 2004Excel 2002 problems after Update from SP2 to SP3
Hi, since update from Office XP SP2 to SP3 we have many users that can not open a lot of Excel documents anymore. It's on all PC's with SP3. Excel starts with: Microsoft Excel encountered a problem and needs to close. We are sorry for the inconvenience. and does not open the worksheet. With the same document there is no problem with Office XP SP2 and Office 2000. The documents were created with Excel 2000. I spend a lot of time on Microsoft articles to find a solution. I found this already and requested, received and installed the following hot fixes: Article: KB Article Number(s): 829348, 831824, 835718, 838895, 840640 and KB Article Number(s): 841366, 842305 but still the same problem. Need help .. Is there a possibility to contact Microsoft directly with this Problem? hi, uninstall sp3 and see what that does. >-----Original Message----- >Hi, [quoted text clipped - 25 lines] > >. >>Hi, >>since update from Office XP SP2 to SP3 we have many users that can >>not open a lot of Excel documents anymore. It's on all PC's with SP3. >>With the same document there is no problem with Office XP >> SP2 and Office 2000. ----------------------------------------------------------- > hi, > uninstall sp3 and see what that does. ----------------------------------------------------------- There is no way to uninstall Office XP SP3 !! If I reinstall with SP2 it's working again. Any other idea ? Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more info. > Hi, > [quoted text clipped - 22 lines] > > Is there a possibility to contact Microsoft directly with this Problem? >>Hi, >>since update from Office XP SP2 to SP3 we have many users that can >>not open a lot of Excel documents anymore. It's on all PC's with SP3. >>With the same document there is no problem with Office XP >> SP2 and Office 2000. ----------------------------------------------------------- > Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use > Office programs with the Norton AntiVirus Office plug-in" for more info. ----------------------------------------------------------- We are using Symantec Antivirus Corporate Edition 811.323 I completely removed the program but still the same issue .... If you had an older version of Symantec/Norton Antivirus installed on the computer before you got Symantec Corporate Edition, then the Office Plugin from the older version could still be registered in Windows even if you have uninstalled the older version. Search for the OFFICEAV.DLL file on the computer (include system and hidden files/folders). If you find it, note the folder where it is located, and use the "regsvr32 /u" method described in http://support.microsoft.com/?kbid=329820 to unregister the DLL. > We are using Symantec Antivirus Corporate Edition 811.323 > I completely removed the program but still the same issue .... >> We are using Symantec Antivirus Corporate Edition 811.323 >> I completely removed the program but still the same issue .... > If you had an older version of Symantec/Norton Antivirus installed on the computer before you got Symantec Corporate Edition, then > the Office Plugin from the older version could still be registered in Windows even if you have uninstalled the older version. > Search for the OFFICEAV.DLL file on the computer (include system and hidden files/folders). If you find it, note the folder where > it is located, and use the "regsvr32 /u" method described in http://support.microsoft.com/?kbid=329820 to unregister the DLL. Today I checked it on a fresh installes PC with Office XP SP3. I did not found a OFFICEAV.DLL file. I guess i'm going to open a case with Microsoft .... You might try working through the troubleshooting steps for Excel startup problems on Excel MVP Chip Pearson's website http://www.cpearson.com/excel/StartupErrors.htm. >>>We are using Symantec Antivirus Corporate Edition 811.323 >>>I completely removed the program but still the same issue .... [quoted text clipped - 7 lines] > I did not found a OFFICEAV.DLL file. > I guess i'm going to open a case with Microsoft .... |
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