@RISK add-in

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Jaclyn - 08 Jun 2007 16:15 GMT

I am using Excel 2003, trying to load Palisade software, specifically @RISK.
It is an add-in for excel. The installation process proceeds fine. but when
I try to open the program, excel opens and shows the error message "Could not
load athlib32.dll".

I am using Windows Vista. I know other people in my class have loaded this
program just fine in other versions of Windows. Please help. I don't know
what to do!

Thank you.

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Peo Sjoblom - 08 Jun 2007 16:30 GMT

Have you contacted Palisade software?

Signature

Regards,

Peo Sjoblom

>I am using Excel 2003, trying to load Palisade software, specifically
>@RISK.
[quoted text clipped - 11 lines]
>
> Thank you.

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Jaclyn - 08 Jun 2007 16:41 GMT

You can only get tech support if you register. In order to register, during
the registration process you must check off what type of software you have
installed. There are several different versions, and since I can't open up
the software once it is installed, I can't tell what version I am using.
Also, this is a student installation package, and no version information is
listed on the packaging.

> Have you contacted Palisade software?
>
[quoted text clipped - 13 lines]
> >
> > Thank you.

Reply to this Message

Peo Sjoblom - 08 Jun 2007 16:57 GMT

http://helpdesk.palisade.com/kb/

type in or paste

Could Not Load ATHLIB32.DLL

in the search box and select @RISK for Excel in the Product dropdown

the problem solution was as follows:

"Problem Solution:

This message can occur when the reference to DTOOLS32.xll in the Excel
Add-Ins dialog (and thus in the Windows Registry) is no longer valid. For
example, if two different editions (such as Standard and Professional) or
two different versions (such as 3.5 and 4) of @RISK for Excel are installed
on the same machine, this could happen when the current DTOOLS.ini file
points to a different DTOOLS\System folder.

If you know for a fact that 2 different editions are not, and have never
been installed on that machine, try the following:

1) Open Excel and access the TOOLS > ADDINS dialog

2) Un-check the "DTOOLS32"

3) If you get a message stating that the Dtools32.xll no longer exists in
the specified location, choose to have it removed from the addins list

4) Access the TOOLS > ADDINS dialog again and using the "BROWSE" button
navigate to the "..\Dtools\System\Dtools32.xll" and add it to the list of
addins leaving it checked.

5) Close Excel, then restart @RISK.

The message can also occur if the DTOOLS folder has been renamed or moved so
that the DTOOLS.ini no longer points to the appropriate location.

There is an alternate message sometimes caused by these conditions: Could
not load RSKLIB32.DLL.

To fix this problem re-install the software to re-establish the correct
program path settings."

> You can only get tech support if you register. In order to register,
> during
[quoted text clipped - 25 lines]
>> >
>> > Thank you.

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Jaclyn - 08 Jun 2007 19:25 GMT

Thank you, but this did not solve the problem. And I gathered some
additional information...
1. I have an additional error message: "Could not load C:\Program
Files\Palisade\SYSTEM\ATHLIB32.DLL, err=1114."
2. I searched my computer and I can't find any folder named DTOOLS.
3. I found the DTOOLS.INI file. The file content is below...

[EXCEL]
EXCEL32=C:\Program Files\Microsoft Office\OFFICE11
EXCELEXE=EXCEL.EXE
[DIRECTORIES]
TEMP=C:\Windows\TEMP
RANK32=C:\Program Files\Palisade\RANK32
DTOOLS=C:\Program Files\Palisade
SYSTEM=C:\Program Files\Palisade\SYSTEM
[REGISTRATION]
TOPRANK=BOOK
[TOPRANK DEFAULTS]
max_sens_vars=10000
max_listed_vars=10000
max_output_vars=10000
insert_autovary_functions=1
default_minus_range=10
default_plus_range=10
default_range_type=0
default_distribution=Uniform
default_steps=4
default_multi_steps=2
multi_groupsize=2
[INSTALL INFO]
RANK32=REGULAR

> http://helpdesk.palisade.com/kb/

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Jaclyn - 08 Jun 2007 19:43 GMT

Also, I tried to edit and resave the DTOOLS.INI file and I got the following
error message: "Cannot create the C:\Windows\DTOOLS.INI file. Make sure
that the path and file name are correct."

> Thank you, but this did not solve the problem. And I gathered some
> additional information...
[quoted text clipped - 29 lines]
>
> > http://helpdesk.palisade.com/kb/

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Gail Richner - 22 Jun 2007 17:53 GMT

If you still do not have this resolved, you really need to contact Palisade
for support

> Also, I tried to edit and resave the DTOOLS.INI file and I got the
> following
[quoted text clipped - 34 lines]
>>
>> > http://helpdesk.palisade.com/kb/

Reply to this Message

Stan Brown - 09 Jun 2007 03:10 GMT

Fri, 8 Jun 2007 08:15:00 -0700 from Jaclyn
<Jaclyn@discussions.microsoft.com>:

> I am using Excel 2003, trying to load Palisade software, specifically @RISK.
> It is an add-in for excel. The installation process proceeds fine. but when
[quoted text clipped - 4 lines]
> program just fine in other versions of Windows. Please help. I don't know
> what to do!

http://helpdesk.palisade.com/kb/article.asp?ID=446

If that doesn't do the trick, try an email or call to Palisade.

Signature

Stan Brown, Oak Road Systems, Tompkins County, New York, USA
http://OakRoadSystems.com/

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Jaclyn - 09 Jun 2007 16:01 GMT

This is the same as the first suggestion.

> Fri, 8 Jun 2007 08:15:00 -0700 from Jaclyn
> <Jaclyn@discussions.microsoft.com>:
[quoted text clipped - 10 lines]
>
> If that doesn't do the trick, try an email or call to Palisade.

Reply to this Message

Kami - 09 Jul 2007 15:04 GMT

> This is the same as the first suggestion.

Jaclyn,

I had the exact same issue you had and finally figured out a way to
resolve it. Go to the following link and download an update to the
software:

http://www.palisade.com/Updates/dts45_update.asp

Once you install it, Decision Tools should work without a problem.

Kami

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