If you're still getting the error message that means the files are still
loading. So like the article says, go to all you XLSTART folders (there are
at least 2) and delete/remove the PDF XLAs. You might also confirm that they
are not selected under Excel Options, Add-ins.

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Jim
|I went to this site and moved the adobe files to the desktop but it made no
| difference. The instructions say to go to Symantec support, but does not say
[quoted text clipped - 8 lines]
| > |
| > | Any ideas on how to fix this?
petervana - 31 Oct 2007 23:15 GMT
Hi Jim,
I appreciate your help.
The XLSTART folders were empty and the files weren't selected under Excell
Options, Add-Ins.
FYI here's what I wound up doing.
I called Adobe and they had a solution in thier database that was not
available to the public.
He had me find and delete all normal.dot files ( there were about 15 of
them, some with ~ mark in front of them). It won't be a big deal to create a
new normal.dot. I have no idea why this would affect excel.
He had me find and delete all of the pdfmaker.dot files and the
pdfmaker.xla, files and that made excel start normally. Afterward we went in
and repaired Adobe Acrobat 8 in the add/remove programs section of control
panel and things seem to be back to normal.
we'll see what happens.
> If you're still getting the error message that means the files are still
> loading. So like the article says, go to all you XLSTART folders (there are
[quoted text clipped - 15 lines]
> | > |
> | > | Any ideas on how to fix this?