InfoPath Activation: Invalid Product Key no customer service?

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Tom Gerstner - 29 Mar 2005 19:35 GMT

Dear all,

It is so frustrating; I should compare InfoPath and Adobe in order to find
out what to buy for our worldwide form processing application. So I ordered
the evaluation version of InfoPath and I can't activate the trial (invalid
product key and the trial is brand new directly form MS). Does anyone have a
phone number where I could get that fixed? Or any idea how to get this
product running?

It already took me 2 hours of my precious time and I already like Adobe
better...

Thanks a lot,

Tom

PS: Hope this is the right NG, Bob Buckland from Office Setup sent me here

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Brian Teutsch [MSFT] - 29 Mar 2005 19:47 GMT

Give this page a start:
http://office.microsoft.com/en-us/assistance/HA011187761033.aspx

It has a phone number that can walk you through activation if the internet
methods still fail.

Brian

> Dear all,
>
[quoted text clipped - 15 lines]
>
> PS: Hope this is the right NG, Bob Buckland from Office Setup sent me here

Reply to this Message

Tom Gerstner - 30 Mar 2005 00:35 GMT

Thanks for your effort. Unfortunately it did not work out. I finally found a
phone number and talked to MS (about 6 different departments) for about 3
hours (no kidding) and finally they figured out that they can do nothing for
me and that I have to order it again :-(

Cheers,

Tom

> Give this page a start:
> http://office.microsoft.com/en-us/assistance/HA011187761033.aspx
[quoted text clipped - 23 lines]
> >
> > PS: Hope this is the right NG, Bob Buckland from Office Setup sent me here

Reply to this Message

Brian Teutsch [MSFT] - 30 Mar 2005 00:39 GMT

That's really unusual. I wish we on the product team had more control over
that to do something, but it's really not our area (and not in the
let-me-transfer-you way...)

Sorry,
Brian

> Thanks for your effort. Unfortunately it did not work out. I finally found
> a
[quoted text clipped - 39 lines]
>> > PS: Hope this is the right NG, Bob Buckland from Office Setup sent me
>> > here

Reply to this Message

Tom Gerstner - 31 Mar 2005 19:15 GMT

Today it worked. Don't ask me why I guess the Activation Server had some
issues cause I didn’t change anything in my configuration. Although the story
is more than annoying it finally had a happy(?) ending...

Thank you for your time!

Cheers,

Tom

> That's really unusual. I wish we on the product team had more control over
> that to do something, but it's really not our area (and not in the
[quoted text clipped - 46 lines]
> >> > PS: Hope this is the right NG, Bob Buckland from Office Setup sent me
> >> > here

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