Problem with opening link into Infopath

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Joe Ordonez - 13 May 2005 16:47 GMT

I have a user who is unable to open a link from sharepoint. It keeps saying:

Form Template: http://"XXXXXXX"
Infopath cannot open the selected form. There was an error while loading
the
XML schema for the form.

All updates for WinXP and Office 2003 have been downloaded. We have also
added all sharepoint servers to our trusted site. The user has already
tried
another computer with no problems at all.

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Scott L. Heim [MSFT] - 13 May 2005 21:27 GMT

Hi Joe,

Let's first make sure both the IE and InfoPath cached files are cleared on
the "problem" machine:

- Clear IE cache:
    - Launch IE
    - Tools|Internet Options
    - Click Delete Files
    - Select the "Delete All Offline Content" option
    - Click OK

- Clear InfoPath cache:
- From the Start button choose Run
- Enter the following command: Infopath /cache clearall
- Once InfoPath launches, close it and attempt to open your
form again

I hope this helps!

Scott Heim
Microsoft
This posting is provided "AS IS" with no warranties, and confers no rights

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Joe Ordonez - 14 May 2005 00:33 GMT

Thank's for the possible fix but it did not work. Here's alittle more info
on the system:

It is running WinXP SP1 with all critical updates installed and along with
Office 2003 Pro with all critical updates. There are numerous apps
installed that mainly consists of DB type apps. The problem comes up when
the user clicks on a link on our Sharepoint portal which opens Infopath to
view/edit the form. This is when he gets the error. I have already purged
the system of all temp an cache files. The user has local admin access and
contributor access to sharepoint. We had the same problem on another system
but got by it by reimaging it. Reimaging this system is not an option.

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Scott L. Heim [MSFT] - 17 May 2005 15:25 GMT

Hi Joe,

I am sorry the last information did not help resolve the issue. Let's try
the following:

- Navigate to your "problem" Sharepoint library
- Change to an "Explorer" type view where you can actually see the InfoPath
"XSN" file
- Double-click the XSN file - what is the result? Can the user successfully
get a new form or does this produce an error as well? If this does produce
an error, is it the exact same error?

If this indeed works, then I need to ask a clarification: does the link
open the "XSN" file or an existing "XML" file? If it opens an existing XML
file, then I need you to complete the following steps:

- Navigate to your "problem" Sharepoint library
- Change to an "Explorer" type view where you can actually see the InfoPath
"XML" file
- Open the XML file with Notepad (you may want to copy the XML file locally
first), look for the URL specified in the "href" attribute and copy that URL
- From the Start button, choose Run, paste in that URL and click OK - what
is the result?

Thanks Joe,

Scott L. Heim
Microsoft Developer Support

This posting is provided "AS IS" with no warranties, and confers no rights

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Joe Ordonez - 17 May 2005 22:22 GMT

I did explore to the file and it still gave me the same problem. One thing
that I did not try is to reinstall Office 2003. I'll try that and see if
that helps.

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