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MS Office Forum / General MS InfoPath Questions / July 2005Infopath is printing the XML for a form instead of the form
I have a user that gets the XML (and maybe the XLST etc) when he prints a form. This happening on all forms including the MS provided templates. There must be a setting somewhere, but I can not find it. Thanks ------------------------------------------- Roy Chastain KMSYS Worldwide, Inc. http://www.kmsys.com Hi Roy, I realize this question may be a bit odd but please bear with me: that user does indeed have InfoPath installed...correct? Assuming the above is correct: - How does the user attempt to print the InfoPath form? (Simply going File|Print while having an InfoPath form open?) - Is the user able to enter/edit data on the InfoPath form without issue? - If the user has a saved InfoPath form (i.e. Form1.XML) and double-clicks that XML file, does InfoPath open that file or another application? Thanks Roy, Scott L. Heim Microsoft Developer Support This posting is provided "AS IS" with no warranties, and confers no rights hat user does indeed have InfoPath installed...correct? YES Assuming the above is correct: - How does the user attempt to print the InfoPath form? (Simply going File|Print while having an InfoPath form open?) Yes, File|Print or File|Print - Is the user able to enter/edit data on the InfoPath form without issue? Yes, data entry is no problem. - If the user has a saved InfoPath form (i.e. Form1.XML) and double-clicks that XML file, does InfoPath open that file or another application? InfoPath is the default program that opens an XML file when double-click in explorer. >Hi Roy, > [quoted text clipped - 15 lines] > >This posting is provided "AS IS" with no warranties, and confers no rights. ------------------------------------------- Roy Chastain KMSYS Worldwide, Inc. http://www.kmsys.com Hi Roy, Thank you for the additional information. Unfortunately, I have not seen this behavior before so I need to ask some additional questions: - You have other users that can print the same form without issue - correct? - Are all users printing to the same printer? - Is everyone on the same version of Internet Explorer (assuming this is what you are using?) - Please complete the following steps (from the "problem" machine) and describe for me the resulting printout: - Create a new, blank form - Add just one text box to the form - Save the form - Double-click the form - Enter: Test in the text box - Print the form Thanks again Roy, Scott L. Heim Microsoft Developer Support This posting is provided "AS IS" with no warranties, and confers no rights 1) - Problem actually shows in Print Preview and in Print to printer. Problem system is the only system with that printer, but other systems have same model (HP 970) printer 2) - Did as requested. Result is XML 3) - IE version Problem system 6.0.2900.2180 XPSP_SP2_gdr.050301-1519 Example working system (2000 box) 6.0.2800.1106 with SP1 and lots of hotfixes 4) - Yes, we can all print same form. We are using one of the supplied example forms straight out of the box. We have tried other example forms on the problem system and they all fail. >Hi Roy, > [quoted text clipped - 24 lines] > >This posting is provided "AS IS" with no warranties, and confers no rights. ------------------------------------------- Roy Chastain KMSYS Worldwide, Inc. http://www.kmsys.com Thanks again Roy, Ok - let's try the following on the "problem" machine: - Navigate to the "Temp" folder for that user (typically this would be C:\Documents and Settings\<User>\Local Settings\temp) - Delete the files in this temp folder entirely - Double-click the sample file I asked you to previously create (one text box) and Preview that form - what is the result? If this still displays XML, then complete these additional steps: - Close the Preview in InfoPath - Insure the temp folder is again empty - Leave the temp folder window on your screen - Preview the InfoPath form again (the one with just the one text box) - Look in your temp folder window - you should now see an HTML file created. - Double-click that HTML file - what is displayed? If this is XML also, please close that HTML file, open it with Notepad and post the contents of that Notepad file back here for me to review. Thanks! Scott L. Heim Microsoft Developer Support This posting is provided "AS IS" with no warranties, and confers no rights Followed the directions. XML was still previewed in print preview However, the double-click on the HTM file in the temp directory produced the correct display of the form. >Thanks again Roy, > [quoted text clipped - 23 lines] > >This posting is provided "AS IS" with no warranties, and confers no rights. ------------------------------------------- Roy Chastain KMSYS Worldwide, Inc. http://www.kmsys.com Thanks Roy, So we may be seeing an issue with IE rendering the XSLT - if you would, please complete the following tests and let me know the results: - Use the sample template with just the one text box. - Complete the steps documented in the following Knowledge Base article: 826990: How To: View Transformed InfoPath Form Data in Internet Explorer http://support.microsoft.com/default.aspx?scid=kb;EN-US;826990 These steps basically change any created forms to be displayed in IE instead of InfoPath - what I would like to know is how do the resulting forms display in IE? Please complete the steps in the article as they are documented and let me know the results. Thanks again, Scott L. Heim Microsoft Developer Support This posting is provided "AS IS" with no warranties, and confers no rights |
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