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MS Office Forum / General MS InfoPath Questions / April 2006Why can't the email recipient open a submitted form attachment?
I am currently using the Microsoft Infopath program and have designed a form for customer relation purposes. I have enabled the submit button to send the completed form to the customer relations officer but when he tries to open the attachment it says that the program can't be found. I have added my own email to the submit functions and I am able to open the attachment without any difficulty. Sargrant, Does your customer relations officer have Infopath Installed on his/her machine? and if so do they have the template for the form you created registered on their machine? Cheers Ben Walters > I am currently using the Microsoft Infopath program and have designed a form > for customer relation purposes. I have enabled the submit button to send the > completed form to the customer relations officer but when he tries to open > the attachment it says that the program can't be found. I have added my own > email to the submit functions and I am able to open the attachment without > any difficulty. Ben, Yes he has the infopath program but no it is not registered on his computer. Knowing this now am I going to have to publish it in order to get it to work on all the computers or register it to all the infopath programs on each computer? sargrant > Sargrant, > Does your customer relations officer have Infopath Installed on his/her [quoted text clipped - 11 lines] > > email to the submit functions and I am able to open the attachment without > > any difficulty. Ben, Also what is the best way to register it to his infopath program? sargrant > Sargrant, > Does your customer relations officer have Infopath Installed on his/her [quoted text clipped - 11 lines] > > email to the submit functions and I am able to open the attachment without > > any difficulty. Sargrant, There are a number of ways to publish the template file however it is worth noting that the .xml file your are emailing to your users has a path in it that points to the location of the template.xsn with this in mind 1: You can publish the form template to a SharePoint form library. 2: You can publish the template to a shared foler on the network (based on the sound of your solution this sounds like it could be a good option) 3: you can use the RegForm utility to deploy the form template to each of the users machines As stated above publishing the template file to a shared directory may be your best option that way if any changes are made to the template you don't need to manually to to each machine on the network and make updates. As long as each machine has access to the shared location, your forms should open. If youre still having problems let me know and I'll put up some info on my blog for you Cheers Ben Walters > Ben, > [quoted text clipped - 17 lines] > > > email to the submit functions and I am able to open the attachment without > > > any difficulty. Ben, Thee is another issue that I wanted to bring up. The form that I have created is for a Hospital and there are 18 computers for the patients to utilize and the information that you gave me for them to use the program interally was great. However our goal is to publish this form to the Hospitals Intranet and Internet pages so that the patients can utilize the form at their earliest convenience. I know from reading some of the other threads that in order to use the form the users have to have the program. Does this apply to internet and intranet? sargrant > Sargrant, > There are a number of ways to publish the template file however it is worth [quoted text clipped - 39 lines] > > > > email to the submit functions and I am able to open the attachment without > > > > any difficulty. Without third party software they need Infopath Cheers Adam > Ben, > [quoted text clipped - 53 lines] > > > > > email to the submit functions and I am able to open the attachment without > > > > > any difficulty. Adam, What kind of third party software? sargrant > Without third party software they need Infopath > [quoted text clipped - 57 lines] > > > > > > email to the submit functions and I am able to open the attachment without > > > > > > any difficulty. sargrant, My Appologies for my late reply was making the most of the easter break. Adam is correct there are third party applications out there e.g. InfoView that will take an InfoPath form and create a web from from the .xsn definition. It is worth noting however that the more complex your form is the less effective tools like this are. It is also worth noting that the next version of InfoPath directly addresses this issue of requireing the InfoPath client. As for publishing the form to an intranet this can be achieved by publishing the form to a WSS (Windows SharePoint Services) Form library, users can then access the form template from the library. Hope this helps Cheers Ben > Adam, > [quoted text clipped - 63 lines] > > > > > > > email to the submit functions and I am able to open the attachment without > > > > > > > any difficulty. Is there another program that will allow me to design a form with similar functions that doesn't utilize that particular program to open it? sargrant > Sargrant, > There are a number of ways to publish the template file however it is worth [quoted text clipped - 39 lines] > > > > email to the submit functions and I am able to open the attachment without > > > > any difficulty. |
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