Error when starting outlook

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KT - 31 Jan 2007 03:56 GMT

Hi,
I have Outlook 2003 on Windows XP Professional and have 3 users on the
computer. Outlook works perfectly fine for one user. But whenever the second
user starts Outlook it gives an error and asks to shut it down. I have tried
reinstalling the office package and also made sure of windows uptodate, but
nothing seems to work.

Can anyone please help.

KT

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Brian Tillman - 31 Jan 2007 14:03 GMT

> I have Outlook 2003 on Windows XP Professional and have 3 users on the
> computer. Outlook works perfectly fine for one user. But whenever the
> second user starts Outlook it gives an error and asks to shut it
> down. I have tried reinstalling the office package and also made sure
> of windows uptodate, but nothing seems to work.

Things to try:

1) Delete %AppData%\Microsoft\Outlook\extend.dat and outcmd.dat
2) Create a new mail profile.

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Brian Tillman

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KT - 31 Jan 2007 19:16 GMT

Thanks for the reply,but where are these files located? and I hope this
wont delete my mails, contacts and other data ?

Thanks for your help.
KT

> > I have Outlook 2003 on Windows XP Professional and have 3 users on the
> > computer. Outlook works perfectly fine for one user. But whenever the
[quoted text clipped - 6 lines]
> 1) Delete %AppData%\Microsoft\Outlook\extend.dat and outcmd.dat
> 2) Create a new mail profile.

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Brian Tillman - 31 Jan 2007 20:27 GMT

> Thanks for the reply,but where are these files located?

I told you where they are because I included the full path. Open WIndows
Explorer and, in the Address field, enter %AppData%\Microsoft\Outlook .
Click go.

> and I hope
> this wont delete my mails, contacts and other data ?

It won't because that data is not kept in either of the two files I told you
to delete. Even creating a new mail profile won't touch your existing data.
See this:
http://www.howto-outlook.com/faq/newprofile.htm

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Brian Tillman

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