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MS Office Forum / Outlook / General MS Outlook Questions / March 2008Header download for the 'Inbox' folder did not complete 0x800CCC19
I have been using Outlook Express to download my Hotmail messages for a very long time. I also have had McAfee installed on the PC for a long time. It appears that since McAfee prompted me for an update in February 2007 I get the following message in Outlook Express 6 Header download for the 'Inbox' folder did not complete. Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Port: 0, Secure(SSL): No, Socket Error: 12019, Error Number: 0x800CCC19 And this message in Microsoft Outlook 2003 Task 'Hotmail: Folder:Inbox Synchronizing headers.' reported error (0x800CCC19) : 'A timeout occurred while communicating with the server.' This occurs when trying to download hotmail messages. And my inbox messages do not download. I am still able to send messages and all my other folders are working OK (e.g. Bulk and some folders that I have created) but my inbox emails are not downloaded into Outlook Express and/or Microsoft Outlook. I have contact McAfee about the problem and they replied: It is not McAfee that is causing this issue, but is due to but your SMTP mail server not able to send the e-mails. However as McAfee VirusScan is scanning your e-mails, it seems as McAfee VirusScan is causing this error message. It would be suggested to enable the option for Outbound E-mail Scanning and contact your Internet Service provider or Microsoft technical support regarding this issue. Although they mixed up my problem with my inbox and sending emails – either way their answer isn’t very helpful!. I have also contacted Microsoft support and they suggest posting a message. Can anyone out there help? > It appears that since McAfee prompted me for an update in February > 2007 I get the following message in Outlook Express 6 [quoted text clipped - 6 lines] > either way their answer isn't very helpful!. I have also contacted > Microsoft support and they suggest posting a message. So, out of curiousity, have you tried disabling all of McAfee's email handles just to see what happens? Or are you able to uninstall the update? Just to verify that the problem is in fact related?  Signaturef.h. I've tried disabling all the email scanning and this doesn't work - but I can't uninstall the update - because that would result in uninstalling McAfee. I can't say for certain that the two are related but it is a huge coincidence that after the update Outlook comes up with that message. > > It appears that since McAfee prompted me for an update in February > > 2007 I get the following message in Outlook Express 6 [quoted text clipped - 10 lines] > handles just to see what happens? Or are you able to uninstall the update? > Just to verify that the problem is in fact related? >>> It appears that since McAfee prompted me for an update in February >>> 2007 I get the following message in Outlook Express 6 [quoted text clipped - 16 lines] > but it is a huge coincidence that after the update Outlook comes up > with that message. Well, out of curiousity, would you be able to reinstall McAfee if you uninstalled it? If I had a system that had a problem after updating some software, I'd try uninstalling that software temporarily, rebooting the system, and seeing if the problem still happens. If it doesn't still happen, then I'd keep following up with whoever made that software. Since it's happening in both OE and OL, I'd wager it isn't a problem with either package, but with the system itself (or something else on the system). Signaturef.h. Just to let you know that I decided to uninstall McAfee to test if it my suspicions were correct (i.e. that McAfee was causing this problem). When I uninstalled McAfee I didn't get the error message and all my emails downloaded. But then when I installed McAfee again I had the same problems. So I had my confirmation. So then I contacted McAfee again and eventually after a very long chat they were able to solve the problem and everything is working fine again. Here is the solution they gave me: Click on the Start button. Click on Run. Type in REGEDIT then click the OK button. The Registry Editor will then appear. " In Regedit. " Go to HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\Redirector\Ports " Then double-click the asterisk * on the right, which currently has a value of 770AF253-DBB1-4da4-99C0-D6D397F83892 Ò change this value to "Ignore" (without the quotes of course). " Reboot Follow these instructions; it will resolve your issue. If the problem still persists, please feel free to contact us again, we will be happy to assist you. Hope this helps anyone having similar problems. Just to recap this solved problems that I began having with Outlook 2003 and Outlook Express after the latest McAfee update that I was prompted to install. > I have been using Outlook Express to download my Hotmail messages for a very > long time. I also have had McAfee installed on the PC for a long time. [quoted text clipped - 31 lines] > > Can anyone out there help? I had this exact same problem and it's driving me crazy!!! Your instructions below seem to have a bit missing. "Click on the Start button. Click on Run. Type in REGEDIT then click the OK button. The Registry Editor will then appear. [what's missing here] value of 770AF253-DBB1-4da4-99C0-D6D397F83892 Ã’ change this value to "Ignore" (without the quotes of course)." Would you mind please re-posting their instructions so I can fix too Many Thanks EggHeadCafe.com - .NET Developer Portal of Choice http://www.eggheadcafe.com Sorry about the missing bits in the instructions, here is the full version: Click on the Start button. Click on Run. Type in REGEDIT then click the OK button. The Registry Editor will then appear. In Regedit. Go to HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\Redirector\Ports Then double-click the asterisk * on the right, which currently has a value of 770AF253-DBB1-4da4-99C0-D6D397F83892 Ò change this value to "Ignore" (without the quotes of course). Reboot However a few weeks later after another McAfee update I had the same problem again so I contacted McAfee again and then they emailed me a file which I had to extract - but I don't know how to post the file here - so try and above and hopefully that will work. Temporarelly shut down or pause your antivirus software--i.e. completely. After sending mail, restart it. url:http://www.ureader.com/msg/107550748.aspx
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