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MS Office Forum / Outlook / General MS Outlook Questions / April 2007Outlook 2000 will not open
When I try to open Outlook, I get a message asking if I want to send in a report to Microsoft. Following that it tells me that it hasn't opened because Office 200 has an application crash. Excel and Word still work fine, but Outlook will not open at all. Can I save it? Hi Sherry, How long have you been usin Outlook 2000? Do you use a POP3 account or Exchange server? If you use a PST, have you checked the size of it? There is a size limit of 2 GB on it but it can become really flakey around 1.5 or so GB and up. Do a search for your PST file (it may be hidden so you'll have to search hidden files and folders). Find out the size.  SignatureKathleen Orland Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > When I try to open Outlook, I get a message asking if I want to send in a > report to Microsoft. Following that it tells me that it hasn't opened > because Office 200 has an application crash. Excel and Word still work fine, > but Outlook will not open at all. Can I save it? Hi Kathleen, I am having the exact same problem. I have been using Outlook 2000 since I bought my computer 1.5 years ago and I use a POP3 account. I just searched for a pst file (it was hidden) and it is just over 2 GB. Should I delete the file? Thank you for your assitance. Shawn > Hi Sherry, > How long have you been usin Outlook 2000? Do you use a POP3 account or [quoted text clipped - 8 lines] > > because Office 200 has an application crash. Excel and Word still work fine, > > but Outlook will not open at all. Can I save it? If you delete the PST file, you will delete your Inbox, Sent Items, Calendar entries, etc. I imagine you wouldn't want to do that. I would compact the PST, create another PST, then try to open Outlook and move items to the new PST. Let me know what happens. SignatureKathleen Orland Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > Hi Kathleen, > I am having the exact same problem. I have been using Outlook 2000 since I [quoted text clipped - 15 lines] > > > because Office 200 has an application crash. Excel and Word still work fine, > > > but Outlook will not open at all. Can I save it? Thanks for your prompt response. How do I compact the PST file and create a new one? > If you delete the PST file, you will delete your Inbox, Sent Items, Calendar > entries, etc. I imagine you wouldn't want to do that. [quoted text clipped - 21 lines] > > > > because Office 200 has an application crash. Excel and Word still work fine, > > > > but Outlook will not open at all. Can I save it? Try the 2GB PST tool first, I think this might be a better way to go. You will lose items but you should be able to recover the bulk of your PST. http://www.microsoft.com/downloads/details.aspx?FamilyID=B33B1DFF-6F50-411D-BBDF -82019DDA602E&displaylang=en You must have 2 GB of free hard disk space (to make a copy of the .pst file). The utility truncates the .pst file to under 2 GB. To have enough working space, truncate the file between 20 to 25 megabytes (MB) less than the 2 GB limit. The truncated data is removed from the new copy, which means some messages are missing from the recovered copy. SignatureKathleen Orland Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > Thanks for your prompt response. How do I compact the PST file and create a > new one? [quoted text clipped - 24 lines] > > > > > because Office 200 has an application crash. Excel and Word still work fine, > > > > > but Outlook will not open at all. Can I save it? I downloaded the utility and after I select the pst file and create a destination pst file I get an error stating I can only use the utility for a file that is at least 190000000000 bytes. The pst file proprties shows that it is 203,504 KB. > Try the 2GB PST tool first, I think this might be a better way to go. You > will lose items but you should be able to recover the bulk of your PST. [quoted text clipped - 35 lines] > > > > > > because Office 200 has an application crash. Excel and Word still work fine, > > > > > > but Outlook will not open at all. Can I save it? > I downloaded the utility and after I select the pst file and create a > destination pst file I get an error stating I can only use the > utility for a file that is at least 190000000000 bytes. The pst file > proprties shows that it is 203,504 KB. If the PST is that size, then it's about 10 times smaller than the limit it can attain. 203,502 KB is 205Mb, not 2GB. The PST being too large isn't your problem. Now the original poster, poor Sherry, has had her topic hijacked and you apparently don't have "the exact same problem" as she as you claimed originally. Try using hte Inbox Repair Tool a few times on the PST and see if that helps. SignatureBrian Tillman Sorry for "hijacking" poor Sherry's original post but I did have the exact same problem. Outlook 2000 is not opening (her original post title). By the way, looks like the original post was over a month ago with no further posts by Sherry. New to this website so I apologize if I should have started a new post. Could you let me know where the Inbox Repair Tool is located? > > I downloaded the utility and after I select the pst file and create a > > destination pst file I get an error stating I can only use the [quoted text clipped - 9 lines] > Try using hte Inbox Repair Tool a few times on the PST and see if that > helps. > Sorry for "hijacking" poor Sherry's original post but I did have the > exact same problem. Outlook 2000 is not opening (her original post > title). By the way, looks like the original post was over a month ago > with no further posts by Sherry. New to this website so I apologize > if I should have started a new post. It's usually in %CommonProgramFiles%\System\MSMAPI\1033 for U.S. English installations. The program is named SCANPST.EXE. SignatureBrian Tillman Thanks for the reply. I ran SCANPST.EXE on the pst file twice and no issues were found. When I try and open outlook it still crashes and asks me to repor the error to Microsoft. My McAfee antivirus software renewel was up the day this issue started. I have not renewed. Could this be an issue? > > Sorry for "hijacking" poor Sherry's original post but I did have the > > exact same problem. Outlook 2000 is not opening (her original post [quoted text clipped - 4 lines] > It's usually in %CommonProgramFiles%\System\MSMAPI\1033 for U.S. English > installations. The program is named SCANPST.EXE. > Thanks for the reply. I ran SCANPST.EXE on the pst file twice and no > issues were found. When I try and open outlook it still crashes and > asks me to repor the error to Microsoft. > > My McAfee antivirus software renewel was up the day this issue > started. I have not renewed. Could this be an issue? You can test this by uninstalling the McAfee software. SignatureBrian Tillman Thanks Brian. That might be my next option. I needed to get to my email so I started using Outlook Express and it worked just fine. Even has all of my contacts from Outlook 2000. As you can tell, I am not too tech savy so Outlook Express will probably have to work for now. I spent hours on Outlook 2000 and couldnt figure out the issue. > > Thanks for the reply. I ran SCANPST.EXE on the pst file twice and no > > issues were found. When I try and open outlook it still crashes and [quoted text clipped - 4 lines] > > You can test this by uninstalling the McAfee software. |
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