I am getting the following error:  “This form requires Word as your e-mail
editor but Word is either busy or cannot be found" error message when you
create a new message, forward or reply to a message in Outlook 2002.  

This is what I have done to resolve the issue so far: made sure MS Office is
up-to-date and I have searched the MS website and tried this
(http://support.microsoft.com/kb/319796) but my computer is still freezing up
on me.

About the only thing that has changed on my computer (other than XP updates)
is renewing my subscription w/ Norton for my Anti-virus protection.  I read
this from the MS Website (http://support.microsoft.com/kb/329382) and
contacted Symantec and they said to disable Norton and then try again.  I did
this and still froze up on me.

I’ve had this laptop for about 3 years and this just recently started
happening.

I have noticed that a lot, but not all, of the emails that freeze up my
system are from AOL.

Any ideas?

Thanks,
Brian