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MS Office Forum / Outlook / General MS Outlook Questions / June 2007Outlook 2002 post-Service Pack 3 hotfix package
Since installing the latest Office updates, I get 100% CPU usage while trying to compose HTML emails, making it impossible to use Outlook. Can anyone supply me with the download URL for the Outlook 2002 post-Service Pack 3 hotfix package? I understand this fixes the issue. Regards, Jules This one: http://support.microsoft.com/kb/867821 ? Call 1-800-936-4900 (press 3 for hotfixes) and tell them you're calling to obtain the hotfix described in KB [number] and they should fix you right up.  SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Since installing the latest Office updates, I get 100% CPU usage while > trying [quoted text clipped - 6 lines] > Regards, > Jules Hi Diane, It is this one: http://support.microsoft.com/kb/822982/ Do you have a UK number I can phone for this? Or the URL? Best Regards, Jules > This one: http://support.microsoft.com/kb/867821 ? > [quoted text clipped - 11 lines] > > Regards, > > Jules that one is fixed by this one: http://support.microsoft.com/kb/829346/ - which still requires a call. the only info I have for UK is at http://support.microsoft.com/oas/default.aspx?ln=en-gb&c1=505&x=14&y=11&gprid=2559& I have no idea if the options are the same... there is no charge for hotfixes but getting to the right person can be challenging. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Hi Diane, > [quoted text clipped - 22 lines] >> > Regards, >> > Jules Hi Diane, Thanks for the info. I have tried phoning the number on the webpage you gave me, only to be told that this particular hotfix is no longer available! Currently, I'm waiting for Microsoft to get back to me on this. I spent an hour being shunted from one person to the next... Strange that there WAS a hotfix for this problem (and thus it is a recognised bug), but no longer. It makes Outlook and other progams totally unusable while it hogs 100% CPU usage. Anyone out there with a copy of this hotfix you can email me? Regards, Jules > that one is fixed by this one: http://support.microsoft.com/kb/829346/ - > which still requires a call. [quoted text clipped - 30 lines] > >> > Regards, > >> > Jules usually when there is a hotfix, it's replaced only when it's superseded by another or replaced by a SP or publically available fix. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Hi Diane, > [quoted text clipped - 50 lines] >> >> > Regards, >> >> > Jules Hi Diane, Thanks for the reply. Unfortunately, there is no further SP or fix. No-one seems to know why this hotfix was removed. Anyhow, I'm just stuck with an essentially useless Outlook. Sometimes it works, sometimes it doesn't. Doing a little research, I see the problem is caused by opening or writing HTML emails, and using the spell checker. Hmm, I can't get around that! I can't stop others sending me HTML emails, and I need the spell checker.... Anyone got this hotfix on their computers they can let me have? Regards, Jules > usually when there is a hotfix, it's replaced only when it's superseded by > another or replaced by a SP or publically available fix. [quoted text clipped - 53 lines] > >> >> > Regards, > >> >> > Jules do you have a lot of domains in IE's Restricted zone? SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Hi Diane, > [quoted text clipped - 72 lines] >> >> >> > Regards, >> >> >> > Jules Hi Diane, Only the ones that IE7 was set up with originally. I have added nothing to it... Jules > do you have a lot of domains in IE's Restricted zone? > [quoted text clipped - 74 lines] > >> >> >> > Regards, > >> >> >> > Jules > Only the ones that IE7 was set up with originally. I have added > nothing to it... IE7 sets up with an empty Restricted Zone, as far as I can tell, but it will use whatever was set up in IE6. SignatureBrian Tillman Hi, I think I found the solution. I read some other posts, and it seems to come down to an 'iffy' update for IE7. This is kb931768 issued in May. I removed it, and so far everything seems to be working normally! More info can be had here: http://news.office-watch.com/t/n.aspx?articleid=523&zoneid=9. Jules > > Only the ones that IE7 was set up with originally. I have added > > nothing to it... > > IE7 sets up with an empty Restricted Zone, as far as I can tell, but it will > use whatever was set up in IE6. |
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