The template that Outlook uses for mail is NormalEmail.dotx not Normal.dotx. You can open it and edit it directly in Word.

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Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54
> Using outlook 2007.
> Composing HTML email. I go to Format Text -> Paragraph.
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>
> - Gil.
I think the default font/paragraph formats get overruled by Outlook setting
the Font chosen in Tools > Options > Mail Format. At least that's been my
experience when I've tried to set paragraph formatting by editing
email.dot/NormalEmail.dotx.
But if you manage to get it working then please post back on what worked! ;o)

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TechieBird
http://bwain-dump.blogspot.com
> The template that Outlook uses for mail is NormalEmail.dotx not Normal.dotx. You can open it and edit it directly in Word.
>
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> >
> > - Gil.
Gil Sudai - 04 Jul 2007 08:49 GMT
I did not managed to get it to work. Sorry.
- Gil.
>I think the default font/paragraph formats get overruled by Outlook setting
> the Font chosen in Tools > Options > Mail Format. At least that's been my
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>> >
>> > - Gil.
RealGomer - 28 Sep 2007 15:05 GMT
So where does this supposed template exist? On the local PC or on the server?
Our Outlook is networked.

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I know enuff to be dangerous.
Für Elise - Support the Cancer & Heart Foundations
> I did not managed to get it to work. Sorry.
>
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> >> >
> >> > - Gil.
Andy Boruta - 29 Nov 2007 17:20 GMT
I'm having the same problem. I change Normal.dot and separate Word docs work
fine, but the email edited with Word does not. The style "Normal" in the
email keeps the old setting, and does not change.
I changed EMAIL.DOT, and that didn't help either

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Thanks, Andy
> So where does this supposed template exist? On the local PC or on the server?
> Our Outlook is networked.
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> > >> >
> > >> > - Gil.