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MS Office Forum / Outlook / General MS Outlook Questions / December 2007

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turn off email auto reply function

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Denis - 14 Jul 2007 19:32 GMT
I set an auto-reply while on vacation several months ago and have been unable
to turn it off ever since. I use Outlook 2003 and my ISP is cox.net for the
email address in question. Cox claims to have no auto-reply function so it
must be in the Outlook somewhere. Please, please, help me find how to turn it
off!
F. H. Muffman - 14 Jul 2007 21:21 GMT
>I set an auto-reply while on vacation several months ago and have been
>unable
[quoted text clipped - 4 lines]
> it
> off!

Tools - Rules and Alerts is the most likely place.

To be 100% sure it's not Outlook, shut it down, open up task manager
(control-shift-escape) to make sure outlook.exe not running on the Processes
list, fire up hotmail or gmail or whatever free web based mail address you
might have (create a new hotmail account if you need it) and mail yourself.
If you get an autoreply, it isn't from Outlook.

Signature

f.h.

Denis - 14 Jul 2007 22:30 GMT
f.h. - I have several email accounts with Goddaddy that are fine. Cox is my
high speed provider. They say they don't even have the function of
auto-reply. Outlook help suggests they do have auto-reply, but it is not in
rules as they suggest. Nor can I find it any other Outlook related areas. One
hint says be in "Mail" and on the tools menu click "Out of Office Assitant" -
that won't work for me since I do not use an Exchange Server, I have a PoP3
account with Cox and several with Godaddy. Sorry I didn't make that clearer
in the original question.

> >I set an auto-reply while on vacation several months ago and have been
> >unable
[quoted text clipped - 12 lines]
> might have (create a new hotmail account if you need it) and mail yourself.
> If you get an autoreply, it isn't from Outlook.
F. H. Muffman - 14 Jul 2007 23:00 GMT
>> >I set an auto-reply while on vacation several months ago and have been
>> >unable
[quoted text clipped - 31 lines]
> clearer
> in the original question.

So is this account a cox.net address?  Rules is the only place it would be
within Outlook unless you have an add-in of some kind.  Have you gone
through the steps I suggested to ensure that it is indeed Outlook (or
something in it) causing the auto-reply?

Signature

f.h.

Denis - 14 Jul 2007 23:18 GMT
> >> >I set an auto-reply while on vacation several months ago and have been
> >> >unable
[quoted text clipped - 36 lines]
> through the steps I suggested to ensure that it is indeed Outlook (or
> something in it) causing the auto-reply?

Yes, this is a cox.net address  (dmarque1@cox.net). Don't recall an add-in.
Looked at current add-ins suggested in Outlook help and could not find any
listed in my Control Panel Add/delete programs. I can run Email Acct test on
all other email accts I have active and none auto reply except the cox.net
email. But since I know that I used the Godaddy auto-reply for all others,
and turned them off, that wouldn't be too surprising. The cox address would
be the only one that I would have used either Cox (they claim no auto reply
in their system) or OUtlook. Either they are lying, don't know (wonder,
sometimes), or they used to have it and I was too late to turn it off. The
hunt continues.
F. H. Muffman - 14 Jul 2007 23:26 GMT
>> >> >I set an auto-reply while on vacation several months ago and have
>> >> >been unable
[quoted text clipped - 51 lines]
> sometimes), or they used to have it and I was too late to turn it off. The
> hunt continues.

And when you did the test, you were *not* running Outlook at the time,
correct?

Because if you weren't, obviously it isn't an Outlook issue.

That said, look at the headers of the auto-reply.  Look at the last
Recieved: header reading from the top down.  That will say where the message
came from initially.
Signature

f.h.

Denis - 14 Jul 2007 23:36 GMT
> >> >> >I set an auto-reply while on vacation several months ago and have
> >> >> >been unable
[quoted text clipped - 60 lines]
> Recieved: header reading from the top down.  That will say where the message
> came from initially.
Oops, sorry. The test I referred to is setting up an email account in
outlook. I will try your "shut down, run Hotmail test" but for reasons in
last response, do think it is Outlook. Will advise.
Denis - 15 Jul 2007 00:28 GMT
> > >> >> >I set an auto-reply while on vacation several months ago and have
> > >> >> >been unable
[quoted text clipped - 63 lines]
> outlook. I will try your "shut down, run Hotmail test" but for reasons in
> last response, do think it is Outlook. Will advise.

f.h. - I set up a yahoo acct. and emailed myself 3 times after confirming
outlook was closed. I did not receive the auto - reply message.  Open to any
new suggestions. Thank you for responses so far.
F. H. Muffman - 15 Jul 2007 00:47 GMT
>> > >> >> > I set an auto-reply while on vacation several months ago and
>> > >> >> > have been unable
[quoted text clipped - 80 lines]
> any
> new suggestions. Thank you for responses so far.

And if you start Outlook, download those three messages, do you get them
then?

Go to Tools - Options - Other - Advanced and click Add-ins and COM Add-ins
(as I recall the buttons are listed) and reply back with what's listed
there.

Also, just to verify, you said you have no rules listed under Tools - Rules
and Alerts?
Signature

f.h.

Denis - 15 Jul 2007 01:56 GMT
> >> > >> >> > I set an auto-reply while on vacation several months ago and
> >> > >> >> > have been unable
[quoted text clipped - 90 lines]
> Also, just to verify, you said you have no rules listed under Tools - Rules
> and Alerts?
The messages were sent to my yahoo over the Cox.net high speed internet, no
auto reply came with.  I have now sent a message to the cox email address and
the auto reply appeared. I sent to the cox email address from other accounts
in Outlook and the auto reply appeared.

At the add-in manager under advanced options there are Zipform 5 outlook
extension, exchange extensions property pages, and spamfighter helper outlook
extension. Not checked is Fax server extension.

At COM add-ins is Spamfigter add-in. Unchecked are Itunes and Mailbuddy
Outlook addin.

As to rules, I have rules for spam, spamfighter, 4 godaddy accts, and the 1
cox acct.

Thanks for staying with me.
F. H. Muffman - 15 Jul 2007 02:16 GMT
>> > f.h. - I set up a yahoo acct. and emailed myself 3 times after
>> > confirming
[quoted text clipped - 21 lines]
> accounts
> in Outlook and the auto reply appeared.

Ok, I'm unclear if this answered what I asked, so let me clarify.

I had you send a message from an external address to your cox.net address
while Outlook was not running.

You did not get auto-replies to the three messages you sent.

I asked if you did get auto-replies once you started Outlook.

Did you?

> At the add-in manager under advanced options there are Zipform 5 outlook
> extension, exchange extensions property pages, and spamfighter helper
[quoted text clipped - 7 lines]
> 1
> cox acct.

So there are 7 rules total?

Heck, lets try this.  Uncheck *ALL* the rules so they won't be active.  Send
a message from the yahoo account.  Do you get an autoreply?
Signature

f.h.

Denis - 15 Jul 2007 02:46 GMT
> >> > f.h. - I set up a yahoo acct. and emailed myself 3 times after
> >> > confirming
[quoted text clipped - 49 lines]
> Heck, lets try this.  Uncheck *ALL* the rules so they won't be active.  Send
> a message from the yahoo account.  Do you get an autoreply?
I guess it's my age, or I don't read and absorb well. I went back to Yahaoo
to send message to cox email address with Outlook closed.  When I cpened
Yahoo, there was an auto-reply on the last test message I sent to Yahoo!

Then I sent test message to cox email address and no auto-reply. Resent
yahoo to yahoo and got auto-reply again. Resent yahoo to cox and got auto
reply at yahoo again.

I beleive cox and I need to have a discussion.
F. H. Muffman - 15 Jul 2007 03:05 GMT
>> >> > f.h. - I set up a yahoo acct. and emailed myself 3 times after
>> >> > confirming
[quoted text clipped - 55 lines]
> to send message to cox email address with Outlook closed.  When I cpened
> Yahoo, there was an auto-reply on the last test message I sent to Yahoo!

You mean to Cox?

> Then I sent test message to cox email address and no auto-reply. Resent
> yahoo to yahoo and got auto-reply again. Resent yahoo to cox and got auto
> reply at yahoo again.

Ok, I'm confused.  You had *just* set up a yahoo account and you're getting
autoreplies when mailing the Yahoo account???

> I beleive cox and I need to have a discussion.

I am not entirely sure who you need to have a discussion with, but I want
clarification.
1)  In Outlook, go to File-Exit.
2)  Hit Control-Shift-Escape
3)  Go to the Processes Tab and verify Outlook.exe is not running.  if it
is, hit End Process on it.
4)  Once it is *not* listed there, fire up IE/Firefox/Opera/Whatever web
browser of choice and sign into a web based email like Yahoo, Hotmail,
Gmail, whatever.
5)  Mail the cox.net address.
6)  Wait 10 minutes.

Did you get the auto-reply?  Yes or no.

Like I said, look at the headers of the Auto-reply.  The last Received: line
reading from top to bottom will show you where the email originated from.

Signature

f.h.

Denis - 15 Jul 2007 03:38 GMT
> >> >> > f.h. - I set up a yahoo acct. and emailed myself 3 times after
> >> >> > confirming
[quoted text clipped - 83 lines]
> Like I said, look at the headers of the Auto-reply.  The last Received: line
> reading from top to bottom will show you where the email originated from.

Confused? Can't imagine why. I've been at this for weeks! I did what you
asked. Outlook does not even appear in the process list. I went back to
Yahoo, typed a message to cox.net and got an immediate auto-reply on Yahoo!
I'm waitling per your request before re-opening Outlook. My prediction is the
message will be there but not the auto reply! Will confirm in a few minutes.

Meantime, auto-reply in yahoo showed it came from dmarque1@cox.net

Have now opened Outlook, test message received, no auto-reply. As I said
above, I will be in touch with Cox!

My thanks to you! You have everything you need to find my website, come by
and say hello.
ZM - 08 Nov 2007 03:11 GMT
Have microsoft outlook 2003.  Senders are receiving an auto reply from years
ago that won't turn off.  Have exhausted the "troubleshooting" and "help"
options. Please help not as computer saavy as this discussion indicates and
wary about trying registry entry.
zm

> >> >> > f.h. - I set up a yahoo acct. and emailed myself 3 times after
> >> >> > confirming
[quoted text clipped - 83 lines]
> Like I said, look at the headers of the Auto-reply.  The last Received: line
> reading from top to bottom will show you where the email originated from.
griffin - 18 Dec 2007 05:53 GMT
I am having the same problem. Cox is my provider. Have you had any luck? I f
so I would be unbeliebably thankful if you could help me.
Signature

griffin

> Have microsoft outlook 2003.  Senders are receiving an auto reply from years
> ago that won't turn off.  Have exhausted the "troubleshooting" and "help"
[quoted text clipped - 89 lines]
> > Like I said, look at the headers of the Auto-reply.  The last Received: line
> > reading from top to bottom will show you where the email originated from.
Milly Staples [MVP - Outlook] - 15 Jul 2007 06:59 GMT
Number one reason why bottom posting blows - also the number one reason I refuse to answer bottom posters.

Signature

Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.  All
unsolicited mail sent to my personal account will be deleted without
reading.  

After furious head scratching, Denis asked:

||||||| I set an auto-reply while on vacation several months ago and
||||||| have been unable
[quoted text clipped - 66 lines]
| outlook. I will try your "shut down, run Hotmail test" but for
| reasons in last response, do think it is Outlook. Will advise.
Denis - 15 Jul 2007 15:52 GMT
Milly - I have never used this system before. If I have done something wrong,
I apologize. I gather the way I respnded was in error. Hopefully this is
correct. I thank M.F. for staying with me as long as he/she did. I never did
get a final reply. I hope my conclusions are correct but come away with some
uncertainty. If you would at least confirm that bottom posting is what I am
not now doing, I would appreciate it. Thank you.

> Number one reason why bottom posting blows - also the number one reason I refuse to answer bottom posters.
>
[quoted text clipped - 68 lines]
> | outlook. I will try your "shut down, run Hotmail test" but for
> | reasons in last response, do think it is Outlook. Will advise.
Denis - 15 Jul 2007 17:04 GMT
I am pleased to advise that the problem has been found. In spite of whatever
mistakes or errors I made duriing my first use of this system, through the
efforts of f.h. we narrowed it down to Cox.net.  In my previous many, many
calls to cox about auto-responders and answerback systems, Cox claimed there
were none on Cox. Today I reached a level up supervisor who walked through
all the possible areas of settings where the problem could be coming from.
Cox has a function called "Vacation" - and there was the message! My thanks
to f.h. for the patience shown during my fumbling through the long exchange.
Shutting down Outlook was the turning point! Thank you once again, and my
apologies to those I offended with my "bottom posting" which I think I now
understand. Feel free to email me at dmarque1@cox.net with your correction to
my understanding and I promise you will not receive an auto-reply.

> Milly - I have never used this system before. If I have done something wrong,
> I apologize. I gather the way I respnded was in error. Hopefully this is
[quoted text clipped - 75 lines]
> > | outlook. I will try your "shut down, run Hotmail test" but for
> > | reasons in last response, do think it is Outlook. Will advise.
Denis - 15 Jul 2007 20:22 GMT
f.h. - Thank you for your clarrification and again for your assist. In case
you missed my top post, I wrote:

I am pleased to advise that the problem has been found. In spite of whatever
mistakes or errors I made duriing my first use of this system, through the
efforts of f.h. we narrowed it down to Cox.net.  In my previous many, many
calls to cox about auto-responders and answerback systems, Cox claimed there
were none on Cox. Today I reached a level up supervisor who walked through
all the possible areas of settings where the problem could be coming from.
Cox has a function called "Vacation" - and there was the message! My thanks
to f.h. for the patience shown during my fumbling through the long exchange.
Shutting down Outlook was the turning point! Thank you once again, and my
apologies to those I offended with my "bottom posting" which I think I now
understand. Feel free to email me at dmarque1@cox.net with your correction to
my understanding and I promise you will not receive an auto-reply.
Brian Tillman - 16 Jul 2007 13:24 GMT
> my apologies to those I offended with my "bottom posting"

Bottom posting is goodness.
Signature

Brian Tillman

Denis - 15 Jul 2007 20:22 GMT
> I am pleased to advise that the problem has been found. In spite of whatever
> mistakes or errors I made duriing my first use of this system, through the
[quoted text clipped - 88 lines]
> > > | outlook. I will try your "shut down, run Hotmail test" but for
> > > | reasons in last response, do think it is Outlook. Will advise.
Milly Staples [MVP - Outlook] - 15 Jul 2007 18:04 GMT
Not your problem - just a general rant on the uselessness of bottom posting.

Signature

Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.  All
unsolicited mail sent to my personal account will be deleted without
reading.  

After furious head scratching, Denis asked:

| Milly - I have never used this system before. If I have done
| something wrong, I apologize. I gather the way I respnded was in
[quoted text clipped - 86 lines]
||| in outlook. I will try your "shut down, run Hotmail test" but for
||| reasons in last response, do think it is Outlook. Will advise.
F. H. Muffman - 15 Jul 2007 18:56 GMT
>> Number one reason why bottom posting blows - also the number one reason I
>> refuse to answer bottom posters.
[quoted text clipped - 9 lines]
> am
> not now doing, I would appreciate it. Thank you.

Denis,

You didn't do anything wrong.  In fact, USENET standard is to bottom post,
that is, new data is added at the bottom of the message as opposed to the
top of the message.  This allows people to follow the conversation in an
intelligible manner.  The problem is that lazy people are not fond of the
format because it involves work:  you have to edit the post you're making so
as to keep the salient points available in the single post, while removing
as much of the extra text as possible, and when reading you have to scroll.
People who have been involved in the thread who are against bottom posting
get upset because they've already had to read everything, why should they be
forced to keep reading.

It's a long standing argument on USENET, especially since Microsoft came in
with a newsreader that, by default, ignored convention and stuck with top
posting at a time when 99% of the newsreaders bottom posted.

I don't know why Milly felt the need to post on this thread without anything
to add except starting a top post vs. bottom post flame war.

For more information on top posting vs. bottom posting, I'd look at
http://en.wikipedia.org/wiki/Posting_style.

Signature

f.h.

F. H. Muffman - 15 Jul 2007 18:49 GMT
||||||| I set an auto-reply while on vacation several months ago and
||||||| have been unable
[quoted text clipped - 67 lines]
> Number one reason why bottom posting blows - also the number one reason I
> refuse to answer bottom posters.

Your choice.  No need for you to barge into this thread with 0 helpful
advice except for flaming me for adhering to USENET standards.

BTW.  You lied.  You just answerd a bottom posted thread.

Signature

f.h.

 
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