Exchange/Outlook inbox problem

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Michelle TPS - 17 Jul 2007 16:44 GMT

We use Exchange 2003 throughout the LAN and it works fine for everyone except
2 staff. Both are using Outlook 2003. To prompt emails into their inbox they
need to click on any other folder (calendar, outbook etc) and as soon as they
do the emails come into their inbox. They need to do this each time or they
think they have no new emails. Eveyone else in the company, including many
other Office 2003 users are ok and dont have this problem. Thanks.

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Chris - 20 Jul 2007 08:34 GMT

Michelle,

Can you confirm whether these two users are using cached exchange mode?

Regards,

Chris.

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> We use Exchange 2003 throughout the LAN and it works fine for everyone except
> 2 staff. Both are using Outlook 2003. To prompt emails into their inbox they
> need to click on any other folder (calendar, outbook etc) and as soon as they
> do the emails come into their inbox. They need to do this each time or they
> think they have no new emails. Eveyone else in the company, including many
> other Office 2003 users are ok and dont have this problem. Thanks.

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Michelle TPS - 20 Jul 2007 09:06 GMT

Hi Chris,

I can confirm that one definately is as I set it up a couple of days ago,
the other person is on annual leave, i dont know his password and dont want
to change it. What does Cached mode actually do?

thanks
Michelle

> Michelle,
>
[quoted text clipped - 10 lines]
> > think they have no new emails. Eveyone else in the company, including many
> > other Office 2003 users are ok and dont have this problem. Thanks.

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