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MS Office Forum / Outlook / General MS Outlook Questions / July 2007can't send mail to self (cc, bcc or to field)
Hi. I've posted this question as a response to a prior e-mail but thought I'd also put it out here so it's fresh. A friend using Outlook can no longer send message to herself, whether it's a cc, bcc, or in the to field. Her server is GoDaddy, a POP3 mail server. GoDaddy reports that it is receiving the message, and in Outlook it shows up for an instant and then disappears. Not into the trash or any junk folders - just into thin air. Started a couple of weeks ago. First thought was that there was a product update that was downloaded. But thought I'd ask here. She does not have any other mail accounts in Outlook, so haven't tested whether the problem exists in another account. Any thoughts? Outlook version? Checked rules?  SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Ray asked: | Hi. I've posted this question as a response to a prior e-mail but | thought I'd also put it out here so it's fresh. [quoted text clipped - 12 lines] | | Any thoughts? Outlook 2003. She said she went over the rules but I did not do that with her. I only use Outlook Express so am not familiar with all the pull-down menus and preferences. I'm getting together with her this weekend and we'll see if I find anything in her views or rules that are causing the problem. Thanks for your help. > Outlook version? Checked rules? > [quoted text clipped - 14 lines] > | > | Any thoughts? > A friend using Outlook can no longer send message to herself, whether > it's a [quoted text clipped - 5 lines] > folders - > just into thin air. Check the view used for that folder. Disable all rules. Check if she added herself to the Blocked Senders list. Check for view filters, rules, etc. Why is the user copying or emailing herself? It doesn't make sense, the exact same email would be in her Sent Items folder. SignatureKathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > Hi. I've posted this question as a response to a prior e-mail but thought > I'd also put it out here so it's fresh. [quoted text clipped - 12 lines] > > Any thoughts? Kathleen, She clears her inbox as messages come in so that the messages which remain become an action-item reminder list. The sent messages folder is archival in nature, but with far too many non-essential messages to use that as an action-item reminder. It would also require toggling between the two folders. What I've told her to do in the meantime is copy those messages from her sent message folder o her inbox folder right after she sends them. Kludge, but it works. > Check for view filters, rules, etc. Why is the user copying or emailing > herself? It doesn't make sense, the exact same email would be in her Sent [quoted text clipped - 16 lines] > > > > Any thoughts? > She clears her inbox as messages come in so that the messages which > remain [quoted text clipped - 10 lines] > Kludge, > but it works. The Inbox folder should NOT be used for permanent storage. Have her use rules to move the critical messages to a folder that she creates. It can even be a subfolder under the Inbox folder. That way, she only needs to review the mails that she thinks are critical without having to wade through newly received messages that aren't critical. Having to move the critical items to their own folder is no more work than she does now to manually clear out her Inbox, plus rules that can trigger on the critical e-mails would make it automatic for her. That's a matter of choice and not really relevant to the problem at hand, as far as I can tell. I've suggested this approach for management, and your suggestion is how I work. But she prefers to eliminate items as they come in. She says that for her it is the best way to minimize e-mail overload. In any case, what we are talking about now are different ways to manage information. Neither her approach nor yours/mine solves this problem (she can't move it to a critical folder if it never arrives). Next time we get together I'll go over her views and rules and see if anything there is tripping her up. Thanks. > > She clears her inbox as messages come in so that the messages which > > remain [quoted text clipped - 19 lines] > does now to manually clear out her Inbox, plus rules that can trigger on > the critical e-mails would make it automatic for her. |
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