Deleting Junk Mail

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dam599 - 18 Jul 2007 23:30 GMT

I'm using Outlook 2007. When I right click on the junk email folder, the
"delete junk email" command is not available. I've checked all my settings
and I can't find out what the problem is.

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F. H. Muffman - 18 Jul 2007 23:59 GMT

> I'm using Outlook 2007. When I right click on the junk email folder, the
> "delete junk email" command is not available. I've checked all my
> settings
> and I can't find out what the problem is.

Possibly because it's Empty "Junk E-Mail" Folder and not delete junk email?
What are the first three items on the right click menu? What server type?

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f.h.

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dam599 - 19 Jul 2007 19:26 GMT

The folder does contain junk mail - I've been having to delete them
individually! The command appears on the menu when I right-click but it is
"de-highlighted", i.e. unavailable. Thanks for responding.

> > I'm using Outlook 2007. When I right click on the junk email folder, the
> > "delete junk email" command is not available. I've checked all my
[quoted text clipped - 3 lines]
> Possibly because it's Empty "Junk E-Mail" Folder and not delete junk email?
> What are the first three items on the right click menu? What server type?

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F. H. Muffman - 20 Jul 2007 00:48 GMT

>> > I'm using Outlook 2007. When I right click on the junk email folder,
>> > the
[quoted text clipped - 10 lines]
> is
> "de-highlighted", i.e. unavailable. Thanks for responding.

What type of mail server? Exchange? POP?

First thing I would try is exiting outlook and going to Start - Run -
outlook /safe and seeing if you can do it then.

If not, a Detect and Repair from the Help menu might be in order, since
there isn't anything in the product to disable it, unless you're on an
Exchange server and the admins have disabled that function (assuming it even
is disableable).

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f.h.

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Jeffrey Fox - 19 Jul 2007 02:08 GMT

> I'm using Outlook 2007. When I right click on the junk email folder, the
> "delete junk email" command is not available. I've checked all my settings
> and I can't find out what the problem is.

Are you using server-based filtering (like with Exchange Server), or the
Outlook junk mail filter, or something else (like Norton Anti-spam)?

Is junk mail actively going into it? If not, could it be left over from
another installation of another anti-spam program you're not using any more?

Jeff

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