Cannot open Outlook 2007

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e_bone75 - 19 Jul 2007 19:30 GMT

For the past two days, I've been unable to open Outlook 2007. When I click
the icon, I receive the following error message:

Microsoft Office Outlook has stopped working. A problem caused the program
to stop working correctly. Windows will close the program and notify you if
a solution is available.

I can see the outlook window and see my folders in the far left window pain.
I also can see the calendar, but no emails appear in the inbox. I just see
the message loading. Earlier this week I was having trouble accessing my
entire Office 2007 suite. My operating systems is Windows Vista. I
contacted Dell customer support and repaired Windows Vista. I'm able to
access all other programs with the exception of Outlook.

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K. Orland - 19 Jul 2007 20:30 GMT

Have you tried creating a new Outlook profile for it to use? Rename the old
profile and create a new one, see if that helps. Let me know.

Signature

Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/

> For the past two days, I've been unable to open Outlook 2007. When I click
> the icon, I receive the following error message:
[quoted text clipped - 9 lines]
> contacted Dell customer support and repaired Windows Vista. I'm able to
> access all other programs with the exception of Outlook.

Reply to this Message

e_bone75 - 20 Jul 2007 01:38 GMT

No, I haven't tried that. Can you tell me how I would go about renaming the
old profile and creating a new one?

Eboni

> Have you tried creating a new Outlook profile for it to use? Rename the old
> profile and create a new one, see if that helps. Let me know.
[quoted text clipped - 12 lines]
> > contacted Dell customer support and repaired Windows Vista. I'm able to
> > access all other programs with the exception of Outlook.

Reply to this Message

Herb Tyson [MVP] - 20 Jul 2007 02:28 GMT

Control Panel - Mail - Show Profiles - Add, etc. While you're there, set the
option to Prompt for a profile to be used so that you can tell Outlook to
use the new profile rather than the old. (I don't think you can rename a
profile in Vista... not sure if it was possible in XP, either; but, that's
not key to this since you can tell Outlook which profile to use).

Signature

Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

> No, I haven't tried that. Can you tell me how I would go about renaming
> the
[quoted text clipped - 26 lines]
>> > to
>> > access all other programs with the exception of Outlook.

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e_bone75 - 20 Jul 2007 04:12 GMT

Thanks. I added the new profile and told Outlook to use the new profile. I
still cannot access Microsoft Outlook. Any other thoughts as to what could
be causing my problems?

Eboni

> Control Panel - Mail - Show Profiles - Add, etc. While you're there, set the
> option to Prompt for a profile to be used so that you can tell Outlook to
[quoted text clipped - 32 lines]
> >> > to
> >> > access all other programs with the exception of Outlook.

Reply to this Message