Redirect and Forward Rules not working in Outlook 2007

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Toby - 25 Jul 2007 12:04 GMT

I have recently installed Exchange Server 2003 SP2 and we're running
Outlook 2007

I have created a number of server-side rules using Outlook 2007 to
move messages to certain folders, etc, but I also have certain rules
to redirect an email to another email address. However, the email
never seems to get re-directed.

To confirm the rule does work, I created a rule that both moves an
email to a folder and also re-directs it to another email address.
When the rule runs, sure enough the email gets moved to the correct
folder but doesn't get redirected.

Is there a setting within Exchange Server that must be enabled in
order for this to work?

On an previous installation of Exchange 2003 with Outlook 2007 I had
this running perfectly so it's frustrating!

Thanks

Toby

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Sue Mosher [MVP-Outlook] - 25 Jul 2007 12:36 GMT

Have you tried moving the redirect rule up in the list so that it runs before the move rule? Also, are you redirecting to an external address? The Exchange administrator may be blocking automatic forwards, replies, redirects outside the organization.

Signature

Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

>I have recently installed Exchange Server 2003 SP2 and we're running
> Outlook 2007
[quoted text clipped - 18 lines]
>
> Toby

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Toby - 25 Jul 2007 17:12 GMT

Yes I am redirecting to an external address, although I've tried re-
directing to a local address and it doesn't work either. I don't think
moving the rule up the list would have any affect since, as I said
before, I already created a rule that both moves _and_ redirects the
message and this rule runs but only the 'move' part of the rule
functions. Although just to test the thoery, I did also create two
seperate rules, one to redirect and one to move, swapped them round
and in both cases only the move rule worked.

What is this setting that might block automatic forwards/repies? I am
the Exchange administrator!

Thanks.

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Toby - 25 Jul 2007 17:47 GMT

OK, found the answer:

For this to work you need to enable "Allow automatic replies" or
"Allow
automatic forward" in your Default Internet Message Formats in ESM.

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TJ - 18 Nov 2008 16:50 GMT

> OK, found the answer:
>
[quoted text clipped - 3 lines]
>
> What is the ESM. What you're referencing,

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