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MS Office Forum / Outlook / General MS Outlook Questions / July 2007unable to start processing services. you do not have permission to
I have a outlook user that cannot connect to the exchange server. I tried to fix the links for the shortcut bar but that did not resolve the connection issue. I have reset as many switches that I can find that may resolve the issue. At initial log in I get this error "unable to start processing services. you do not have permission to log on." When I try to access a folder I get "unable to display the folder. Microsoft outlook could not access the specified folder location. you do not have permission to log on." Does anyone have suggestions? I know I can set a new profile with a new email address but that is last resort at this point.  SignatureChad Welch NG&G Facility Services Have you deleted and recreated the profile on the Outlook end? SignatureKathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > I have a outlook user that cannot connect to the exchange server. I tried to > fix the links for the shortcut bar but that did not resolve the connection [quoted text clipped - 5 lines] > Does anyone have suggestions? I know I can set a new profile with a new > email address but that is last resort at this point. I did delete and recreate the profile on the client. I also set up the profile on another PC and it worked fine telling me that its on the client side and not the server. SignatureChad Welch NG&G Facility Services > Have you deleted and recreated the profile on the Outlook end? > [quoted text clipped - 7 lines] > > Does anyone have suggestions? I know I can set a new profile with a new > > email address but that is last resort at this point. In that case my next suggestion would be to back up the user's data and delete the NT profile on the PC in question and recreate it. SignatureKathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > I did delete and recreate the profile on the client. I also set up the > profile on another PC and it worked fine telling me that its on the client [quoted text clipped - 11 lines] > > > Does anyone have suggestions? I know I can set a new profile with a new > > > email address but that is last resort at this point. Can you assist me with locating the file to be deleted and should I delete the profile first? Will the file recreate itself or do I need to create a file? SignatureChad Welch NG&G Facility Services > In that case my next suggestion would be to back up the user's data and > delete the NT profile on the PC in question and recreate it. [quoted text clipped - 14 lines] > > > > Does anyone have suggestions? I know I can set a new profile with a new > > > > email address but that is last resort at this point. You'll have to log on with administrative rights. It will be located in the root of the user's profile folder. When you delete that file, the next time the user logs on the entire profile will have to be recreated including the Outlook profile. If there's any corruption in the network profile (and it seems there might be since the profile works on other PC's), it will be cleared out. However before you delete this file and the user's folder under Documents and Settings (assuming you're using W2K or newer), make sure you back up any documents, spreadsheets, etc. that they have stored locally. Include their Favourites and cookies as well since they will lose their bookmarks, etc. if you don't. Make sure you search the PC for *.xls, *.doc, *.pdf, etc. and save it to their Home/User folder on the network. Let me know if that works. It's a little drastic but it often solves the problem if the user profile on that PC is corrupted. Since that particular user profile works on other PC's then that would be my guess. Don't carve it in stone though! SignatureKathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > Can you assist me with locating the file to be deleted and should I delete > the profile first? Will the file recreate itself or do I need to create a [quoted text clipped - 18 lines] > > > > > Does anyone have suggestions? I know I can set a new profile with a new > > > > > email address but that is last resort at this point. |
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