Erroneous "Outlook must be online message"

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Lew - 29 Jul 2007 12:41 GMT

I'm trying to sync my folder list in Outlook with my web based IMAP account,
but I keep getting this message. Outlook is most certainly on line when this
happens. Please help.
-Lew

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Vanguard - 29 Jul 2007 22:36 GMT

> I'm trying to sync my folder list in Outlook with my web based IMAP
> account, but I keep getting this message. Outlook is most certainly on
> line when this happens. Please help.

How do you know Outlook is online or offline? Did you check? If so,
where do you check? Just because Outlook is loaded doesn't mean it is
online.

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Lew - 30 Jul 2007 13:50 GMT

Outlook itself is sending the message. Sorry for not being more clear.

>> I'm trying to sync my folder list in Outlook with my web based IMAP
>> account, but I keep getting this message. Outlook is most certainly on
[quoted text clipped - 3 lines]
> where do you check? Just because Outlook is loaded doesn't mean it is
> online.

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Vanguard - 30 Jul 2007 18:04 GMT

>>> I'm trying to sync my folder list in Outlook with my web based IMAP
>>> account, but I keep getting this message. Outlook is most certainly
[quoted text clipped - 5 lines]
>
> Outlook itself is sending the message. Sorry for not being more clear.

Via a popup alert window? Have you checked if Outlook is actually
online? You did not mention which version of Outlook you are using.
I'm using OL2002, and the 'File -> Work Offline' menu indicates if
Outlook is offline or not. If it is checked, Outlook is in offline
mode.

Have you applied the latest service pack for MS Office?

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