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MS Office Forum / Outlook / General MS Outlook Questions / September 2007norton buttons disappear
I use Outlook 2003 with Norton Internet Security 2007 with the add on pack including norton antispam. My system is Vista Home Premium. For six months I have had no problems with the integration of Norton Antispam and Outlook but recently, the "This is Spam" buttons have disappeared from the Outlook toolbar and I cannot find a way to reinsert them either from the Norton or MS websites. Has anyone had similar problems and how can they be resolved? Ask Norton as it is their program .  SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, SeanD asked: | I use Outlook 2003 with Norton Internet Security 2007 with the add on | pack including norton antispam. My system is Vista Home Premium. [quoted text clipped - 3 lines] | reinsert them either from the Norton or MS websites. Has anyone had | similar problems and how can they be resolved? If Microsoft is going to allow other software to interface with their systems then it would be a good idea if Microsoft support knew how the interfaces worked and what they did. It would be an even better idea if those interfaces were tested before they were released to the unsuspecting customers. To have us contact the third party for what to do when the problem is more likely the latest update from Microsoft and the 3rd Party support personnel most likely do not even know what happened is incredulably stupid! Does Microsoft even ask 3rd Party software providers to test new releases? Especially a company like Norton! > Ask Norton as it is their program . > [quoted text clipped - 5 lines] > | reinsert them either from the Norton or MS websites. Has anyone had > | similar problems and how can they be resolved? No, Microsoft CANNOT ask ALL third party software suppliers how their stuff works, or doesn't. Get real. Norton wrote it, you PAID Norton for it and Norton supports it. Is Microsoft supposed to be the universal help desk for idiot companies that don't know how to use APIs to write software that works? SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Ward in Houston asked: | If Microsoft is going to allow other software to interface with their | systems then it would be a good idea if Microsoft support knew how [quoted text clipped - 25 lines] ||| reinsert them either from the Norton or MS websites. Has anyone had ||| similar problems and how can they be resolved? Typical predictalble answer which demonstrates the lack of concern for users today. Also shows the lack of testing applied by Mircosoft. The disappearence of the buttons was not due to an action by Norton but a change by Microsoft. Are the 3rd party vendors suppose to use a crystal ball to predict what and when Microsoft will make the systems incompatible with their current versions? What communication does Microsoft use to attempt to alert 3rd party vendors of environmental changes that might impact their product performance? At least God sent prophets to prepare and warn the people before totally changing their way of life. Who controls the bundling of products? Does Microsoft just say sure but forget about help from us? Whomever made the change should hold the responsibility for the failure of compatability! At least that's the way we use to do it for quality products! > No, Microsoft CANNOT ask ALL third party software suppliers how their stuff works, or doesn't. Get real. > [quoted text clipped - 29 lines] > ||| reinsert them either from the Norton or MS websites. Has anyone had > ||| similar problems and how can they be resolved? > Typical predictalble answer which demonstrates the lack of concern > for users today. Also shows the lack of testing applied by > Mircosoft. No, shows lack of testing by Symantec. What possible motivation would Microsoft have to test Symantec products? SignatureBrian Tillman [MVP-Outlook] Let me see...how about to make sure that something Microsoft updates or changes doesn't keep the 3rd Party from operating correctly? How is Symantec going to test something before you release it? With the importance of interent security wouldn't it make sense to include the most popular security providers in your testing? Especial since their software is bundled with your software? What type of verification testing do you do today? Seems like Alpha and Beta are treated as obsolete thinking today. Where's the proof of reliability? Ever wonder what the reaction would be if Microsoft ever relased an update or change and no one noticed? Then perhaps someone notices that those annoying error messages stopped showing up or performance seemed to greatly improve. How cool would it be to impliment an upgrade and not receive any complaints? That's why you test for ALL obvious potential problems and as many not so obious or down right ridiculous problems that you can think of because believe me, users will think of several that you had no idea could or would pop up. I may be mistaken, but didn't you offer the fix in another thread that unchecking the option in Norton to monitor Outlook, close and reboot Norton, then recheck the box and reboot again would fix this? I tried that and it didn't work! > > Typical predictalble answer which demonstrates the lack of concern > > for users today. Also shows the lack of testing applied by > > Mircosoft. > > No, shows lack of testing by Symantec. What possible motivation would > Microsoft have to test Symantec products? > Let me see...how about to make sure that something Microsoft updates > or changes doesn't keep the 3rd Party from operating correctly? How > is Symantec going to test something before you release it? I'm fairly confident that Microsoft partners get prerelease notification and access to the software so they can mave their changes in place when the product is released. I don't know who "you" refers to in the above, but I'm not Microsoft and I don't work for them, either. > With the > importance of interent security wouldn't it make sense to include the > most popular security providers in your testing? Nope. It's still the responsibility of the people who sell a product that purports to work with another to test before they sell. Symantec is notorious for producing products that don't quite do the jobs claimed for them. > Especial since > their software is bundled with your software? If you get Symantec products bundled with Microsoft products, it has nothing to do with Microsoft. It has everything to do with the PC manufacturer. They're the ones bundling, not Microsoft. > What type of > verification testing do you do today? Seems like Alpha and Beta are > treated as obsolete thinking today. Where's the proof of reliability? Ask Microsoft these questions. > Ever wonder what the reaction would be if Microsoft ever relased an > update or change and no one noticed? What would the point of that be? A difference that makes no difference IS no difference. > Then perhaps someone notices > that those annoying error messages stopped showing up or performance > seemed to greatly improve. How cool would it be to impliment an > upgrade and not receive any complaints? Human nature being what it is, this will never happen. Even if everything worked properly, _someone_ would complain. > That's why you test for ALL > obvious potential problems and as many not so obious or down right > ridiculous problems that you can think of because believe me, users > will think of several that you had no idea could or would pop up. One tests ALL that one can control and one vendor has no control over products of the other. > I may be mistaken, but didn't you offer the fix in another thread that > unchecking the option in Norton to monitor Outlook, close and reboot > Norton, then recheck the box and reboot again would fix this? I > tried that and it didn't work! I think the biggest problem in all of this is the assumption that if you install a major piece of software like Office that the products that integrated with the prior version will still work. That's plain naive. When one upgrades a PC, one waits until one has commitments from the various vendors that all the apps will play together before making any changes - at least, if one values ones data, of course. SignatureBrian Tillman [MVP-Outlook] Shouldn't you at least be able to assume that factory bundled software should be working from the start and that any updates from the software manufacturer would not disrupt what was already working? That's where I am now! Who broke the tool? Who does one contact to fix the tool. Now both Mircosoft and Symantec point to the other as responsible for the problem. I'm in the middle. Which is right? What options do I have? Do you understand my delima now? It worked, now it doesn't, tough luck, live with it! Would that be acceptable to you? > > Let me see...how about to make sure that something Microsoft updates > > or changes doesn't keep the 3rd Party from operating correctly? How [quoted text clipped - 60 lines] > vendors that all the apps will play together before making any changes - at > least, if one values ones data, of course. > Shouldn't you at least be able to assume that factory bundled > software should be working from the start and that any updates from > the software manufacturer would not disrupt what was already working? I wouldn't. > That's where I am now! Who broke the tool? Who does one contact to > fix the tool. Now both Mircosoft and Symantec point to the other as > responsible for the problem. I'm in the middle. Which is right? > What options do I have? Do you understand my delima now? It worked, > now it doesn't, tough luck, live with it! Would that be acceptable > to you? Sometimes that's the only alternative. I personally would never use a Symantec product, but if I were in your shoes, the first thing I'd do it completely uninstall the Symantec product (removing all registry references as well), make sure Outlook works to my satisfaction, examine the Symantec web help pages to see if there were a mention of the problem, then reinstall the Symantec product. SignatureBrian Tillman [MVP-Outlook] I unistalled Norton, reinstalled Norton, updated Norton and the add-ons with no change to Outlook. Norton has no idea why the toolbar will not display and points to Microsoft as being where I need to go for a solution. Back to the beginning, this started after an update from Microsoft, why shouldn't Microsoft provide a solution? Even HP says that they have no idea what happened and that Microsoft or Norton should have the answer. I've been through Norton, when does Microsoft step up? Why didn't your suggestion to another user about turning off the Status and Settings for Microsoft in Norton, reboot Norton, recheck the box, then reboot Norton work for me as it did for the other guy? I even rebooted my system between the steps with no success. There has to be a menu or screen or something in Outlook to be able to turn this feature back on. > > Shouldn't you at least be able to assume that factory bundled > > software should be working from the start and that any updates from [quoted text clipped - 15 lines] > web help pages to see if there were a mention of the problem, then reinstall > the Symantec product. > I unistalled Norton, reinstalled Norton, updated Norton and the > add-ons with no change to Outlook. Norton has no idea why the [quoted text clipped - 4 lines] > Microsoft or Norton should have the answer. I've been through > Norton, when does Microsoft step up? You can always call Microsoft and and ask for their help. If it's a newly purchased retail copy of Outlook, you get 90 days of free support. Otherwise, there's a per-incident change. > Why didn't your suggestion to another user about turning off the > Status and Settings for Microsoft in Norton, reboot Norton, recheck > the box, then reboot Norton work for me as it did for the other guy? Beats me. Your problem must be different that the other person's. > I even rebooted my system between the steps with no success. There > has to be a menu or screen or something in Outlook to be able to turn > this feature back on. "Has to"? No. SignatureBrian Tillman [MVP-Outlook] Hi I have seen the same problem in MSO2007 - it seems like the tools does not integrate very well? Say the BCM looks like it is not integrated to the ways Outlook works, it rather looks like BCM is an "add-on. My experince with Notron is that the spam folder simply "disapeared". Resulting in loss of mails etc. Milly, It is not simply a Norton related problem - Outlook should naturally allow us to view components that integrates into Outlook - where can one see such conponets. This is a pre-req. to locating/elimiminating problems. The new interface looks very object-oriented, a good tip is that, though the OOP may be a good programming practice, the users will not often find that this interface is natural to follow. I seen to follow a "workflow" process and thus i need to locate the functions in a clumsy way. regards Per Olsen > I use Outlook 2003 with Norton Internet Security 2007 with the add on pack > including norton antispam. My system is Vista Home Premium. For six months > I have had no problems with the integration of Norton Antispam and Outlook > but recently, the "This is Spam" buttons have disappeared from the Outlook > toolbar and I cannot find a way to reinsert them either from the Norton or MS > websites. Has anyone had similar problems and how can they be resolved? |
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