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MS Office Forum / Outlook / General MS Outlook Questions / October 2007BCC In Sent Items - discrepancies
I have a user that is sending emails to multiple recipients (say 20) in the bcc field. In her sent items, SOME of the messages show the email addy's in the bcc field, others do not - in fact the bcc field doesn't even show on those particular emails. All of these emails are sent in exactly the same method, so there should be no differences in theory... I'm not trying to get the email addy's from the emails that do not show them (as I know how to do that), I would just like to know what the expected view should be (should the addy's be visible by default) and why the discrepancies exist. Thanks in advance!! >I have a user that is sending emails to multiple recipients (say 20) >in the [quoted text clipped - 13 lines] > discrepancies > exist. There is no Bcc header (it is defined in the RFC for Internet Messaging Format but hasn't been included for a couple decades). The "headers" in Outlook are just input fields. It's part of the UI. They are not used to route e-mails. The e-mail client compiles an aggregate of all e-mail addresses and sends a RCPT-TO command for each one which is then followed by one DATA command for the message (which includes the *fields*, aka headers, added by the e-mail client, a blank line as a delimiter, and the body of the message). All those "headers" are just data within the content of the message (and why spammers can put anything they want in there since it is all data sent in the DATA command). So for 20 recipients, the sender's e-mail client sends 20 RCPT-TO commands to their mail server and then 1 DATA command. The mail server never gets the content of the To, Cc, or Bcc *fields* in the UI for the e-mail client. If a Bcc "header" is being shown in the received e-mail then the sending e-mail client put it in the *data* of their message. Outlook never includes the content of the Bcc *field* in its UI in the *data* of the message. Maybe the sender used some other e-mail client and has it misconfigured or deliberately added the "Bcc:" line into the *data* of the message. Maybe a plug-in to Outlook is screwing up. Thanks for the details! I apologize for not being clear. My user is the sender of the message and is looking at the message they sent in their Sent Items folder in Outlook. It is here that for some of their previously sent messages where the BCC field was used, to they see the list of recipients vs others they do not even see the BCC field at all. > >I have a user that is sending emails to multiple recipients (say 20) > >in the [quoted text clipped - 35 lines] > has it misconfigured or deliberately added the "Bcc:" line into the > *data* of the message. Maybe a plug-in to Outlook is screwing up. >>> I have a user that is sending emails to multiple recipients (say >>> 20) [quoted text clipped - 44 lines] >> has it misconfigured or deliberately added the "Bcc:" line into the >> *data* of the message. Maybe a plug-in to Outlook is screwing up. > Thanks for the details! I apologize for not being clear. > [quoted text clipped - 5 lines] > the list > of recipients vs others they do not even see the BCC field at all. The user must open the mail item in its own window (double-click on the message). Then the Bcc field, if it was used, is shown. If the "View -> Bcc Field" menu entry is disabled, the Bcc field was not used. Unfortunately, that is not the case. If it go to the Sent Items folder and select an email that does not have the BCC field visible, open the email and select Action > resend > it will fill in the BCC field with all the users that were orginally there.... Thanks for your persistence.... > >>> I have a user that is sending emails to multiple recipients (say > >>> 20) [quoted text clipped - 59 lines] > "View -> Bcc Field" menu entry is disabled, the Bcc field was not > used. > Unfortunately, that is not the case. If it go to the Sent Items > folder and [quoted text clipped - 5 lines] > > Thanks for your persistence.... Maybe Microsoft broke something in a version later than 2002 that I still use (no bang-for-the-buck for me to bother with later versions). You didn't mention which version of Outlook the problem is exhibited. If disabling all add-ons and plug-ins doesn't help, or running Outlook in its safe mode ("outlook.exe /safe") doesn't help, try using the Help -> Detect and Repair menu. Sorry, I forgot that detail. We are running Outlook 2003 SP2. What leads me away from it being workstation specific is that I can open the user's mailbox on another machine and it acts identically, ie; I see the missing bcc's on some emails while other are visible... > > Unfortunately, that is not the case. If it go to the Sent Items > > folder and [quoted text clipped - 13 lines] > in its safe mode ("outlook.exe /safe") doesn't help, try using the > Help -> Detect and Repair menu. >>> Unfortunately, that is not the case. If it go to the Sent Items >>> folder and [quoted text clipped - 17 lines] > the > missing bcc's on some emails while other are visible... When I mentioned opening the suspect mail item (that supposedly used the Bcc field when that message got sent), simply selecting the message to view it in the Preview pane will not show the Bcc field. You have to *open* the mail item in its own window (and perhaps use View -> Bcc), not preview it in a pane, to see the Bcc field if it was used when the message was sent. So when you resend a mail that prepopulates the Bcc field, is the Bcc field missing from the *view* window when that mail is *opened*? Are you using the embedded editor in Outlook when composing new mails? Or do you have Outlook configured to use Word as the new e-mail editor? Any forms or templates being used? If so, tried sending without them? I have jsut encountered the same problem. It looks like an Outlook 2007 bug. I can't see the BCC addresses in the Sent email either. It sucks. I hope somebody finds an answer. > >>> Unfortunately, that is not the case. If it go to the Sent Items > >>> folder and [quoted text clipped - 33 lines] > > Any forms or templates being used? If so, tried sending without them? |
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