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MS Office Forum / Outlook / General MS Outlook Questions / August 2007More contact issues
Recently, I ran some temp file cleaners on a few of the office computers here. I was unaware at the time, but one of them cleared out the list of addresses that usually appears when you start to write who your e-mail is to. Anyhow, we are running an exchange server, with exchange usernames setup as follows - jsmith and our public e-mail accounts would be jsmith@domain.com . When writing an e-mail, the to field is filled out as the internet e-maill address, but after leaving the To field, it defaults over to the exchange e-mail. I noticed that this problem will fix after manually selecting the address and writing an e-mail to them, but i'm sure you can see where this would be a problem. Is there a setting i'm overlooking somewhere? > Recently, I ran some temp file cleaners on a few of the office computers > here. I was unaware at the time, but one of them cleared out the list of [quoted text clipped - 7 lines] > you can see where this would be a problem. Is there a setting i'm > overlooking somewhere? Ok, maybe I'm dense, but, I can't see where this would be a problem. jsmith@domain.com isn't the smtp address on the exchange mailbox? But, walk me through this step by step. What are you typing in the To field? Is anything appearing for the list of addresses you've mailed previously? If no, which I would expect since you said the remembered adress list is empty, how do you get it to change to jsmith@domain.com? Control-K? Tab out of the field?  Signaturef.h. Sorry, I had a feeling I wasn't exactly clear in my message. Morning get the best of us =P. Basically, say I want to send an e-mail to jsmith's internet pop3 account. I write in the e-mail address "jsmith@googlehoo.com". When I click or tab out of where I am typing the address, or even try to separate addresses with ";", the address entered automatically changes to "jsmith@company.local", in contact form, such as John Smith. The user's exchange e-mail address is appearing, which is, I assume why it is defaulting to that e-mail. The problem ceases after selecting the user's e-mail from the contact list and writing them an e-mail. The problem with this is that we have a lot of users, all with that type of same name setup. >> Recently, I ran some temp file cleaners on a few of the office computers >> here. I was unaware at the time, but one of them cleared out the list of [quoted text clipped - 18 lines] > empty, how do you get it to change to jsmith@domain.com? Control-K? Tab > out of the field? >>> Recently, I ran some temp file cleaners on a few of the office computers >>> here. I was unaware at the time, but one of them cleared out the list of [quoted text clipped - 30 lines] > e-mail. The problem with this is that we have a lot of users, all with > that type of same name setup. Ok. So you type in jsmith@googlehoo.com and it resolves to the Exchange address, where you can double click on it and see all the Exchange Global Address List Contact Details (as opposed to an Outlook Contact Form)? There's only reason I can come up with that that would happen and that's jsmith@googlehoo.com is listed as an email address on the account. Easy enough to check, assuming the Exchange GAL Contact Details are what comes up... Just pull up the E-mail Addresses tab and see if jsmith@googlehoo.com is listed there. Now, if it isn't the Exchange GAL Contact Details, do you have a contact defined for jsmith? Signaturef.h. You were certainly correct about the e-mail address appearing under the exchange users account. I have modified the accounts, but the old addresses are still appearing in outlook. I understand this is an exchange question, but is there a command I can use to manually update this? If not, about how long would it be before it updates itself? >>>> Recently, I ran some temp file cleaners on a few of the office >>>> computers here. I was unaware at the time, but one of them cleared out [quoted text clipped - 46 lines] > Now, if it isn't the Exchange GAL Contact Details, do you have a contact > defined for jsmith? >>>>> Recently, I ran some temp file cleaners on a few of the office >>>>> computers here. I was unaware at the time, but one of them cleared out [quoted text clipped - 52 lines] > question, but is there a command I can use to manually update this? If > not, about how long would it be before it updates itself? They are appearing *where* in Outlook? On the properties of the user in the GAL? Signaturef.h. Yes, if I double click their name in Outlook to bring up the properties window. They went away after 24 hours or so, cached mode I think. I've got some fun times ahead with configuring Exchange now. The company I work for wants on demand mail access, but nobody can seem to figure out the difference between sending an e-mail through the ISP and Exchange ?.?' Thank you for all your help Muffman! >>>>>> Recently, I ran some temp file cleaners on a few of the office >>>>>> computers here. I was unaware at the time, but one of them cleared [quoted text clipped - 57 lines] > They are appearing *where* in Outlook? On the properties of the user in > the GAL? |
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