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MS Office Forum / Outlook / General MS Outlook Questions / August 2007Unread emails immediately marked for deletion on click
When I click on unread messages (bold, not opened yet) they are immediately marked for deletion. (The bold font is changed to grey, a line goes through the item) This happens as soon as I click - I'm not even double-clicking. The emails are not being marked as Spam and moved to the Spam folder. The Spam folder doesn't have them. I've checked my spam filters and the "from" address is not only not blocked, it's specifically allowed. I have to "undelete" each email to keep them from being deleted. Once I do that they are OK. But it's a huge waste of time and very annoying. What's happening? > When I click on unread messages (bold, not opened yet) > they are immediately marked for deletion. [quoted text clipped - 11 lines] > > What's happening? Do you have any rules specific to your IMAP account?  SignatureBrian Tillman [MVP-Outlook] Hi Brian: Thank you for replying and noticing that this is about my IMAP account. Yes. I have several rules on several different IMAP accounts. This is the only one that's acting up. There are five rules in effect for the Inbox of this account, three for incoming and two for outgoing messages. In order of application: Rule 1: move incoming messages WITH X IN THE SUBJECT to the X folder Rule 2: move incoming messages WITH Y IN THE SUBJECT to the Y folder (Note: X and Y messages both come from the same sender) Rule 3: move incoming messages from Z to the Z folder Rule 4: move outgoing SENT TO A to the A folder after sending Rule 5: move outgoing SENT FROM the receiving address associated with this account to the SENT folder after sending JB > > When I click on unread messages (bold, not opened yet) > > they are immediately marked for deletion. [quoted text clipped - 13 lines] > > Do you have any rules specific to your IMAP account? > Thank you for replying and noticing that this is about my IMAP > account. Yes. I have several rules on several different IMAP > accounts. This is the only one that's acting up. > There are five rules in effect for the Inbox of this account, three > for incoming and two for outgoing messages. Do any of the problem messages fit the conditions of any of the incoming rules? That would certainly mark unread messages as deleted in the Inbox. Keep in mind that for your first two rules, "X" and "Y" ate subsctrings. For example, if "X" were the word "corn" and a message arrived with "popcorn" or "cornucopia" (or simply "corn") in the subject, then your rule 1 would apply, the message would be moved to the X folder and the Inbox copy marked for deletion. SignatureBrian Tillman [MVP-Outlook] So, Brian, what now? You've left me hanging. The problem is still there, and it's driving me nuts. What's the point about Rules? I have similar Rules in several other IMAP accounts, and they doesn't cause this problem. JB > So, Brian, what now? You've left me hanging. I responded to your port of 8/22 SignatureBrian Tillman [MVP-Outlook] > I responded to your port of 8/22 Yes, you asked me if I had any rules in my IMAP account. I answered you in detail on 8/24 and asked for further clarification. Please respond to my 8/24 post. I wrote my reply ABOVE your post - maybe you missed it. Writing below is new to me. JB > Yes, you asked me if I had any rules in my IMAP account. I answered > you in detail on 8/24 and asked for further clarification. > Please respond to my 8/24 post. I wrote my reply ABOVE your post - > maybe you missed it. Writing below is new to me. The only post of yours from 8/24 that I can see is the one that says "You've left me hanging." The most recent post of your prior to that is from 8/22, in which you describe five rules (without including the exact definitions of those rules) and that post asks no questions. Please repost the messages wherein you provide the details you describe above and and that contains your request for clarification. Perhaps the newsserver dropped it. SignatureBrian Tillman [MVP-Outlook] Brian: I grumblingly put aside my reaction (who is this "MYP" that he can't figure out the rule descriptions from what I already wrote? Why can't he see that what I'm asking him is, what the hell do the rules have to do with this problem?) and wrote out the full rule descriptions for you below. Only then did I notice that Rules 5 overlaps Rule 4. I took out Rule 4 and the problem went away. You probably meant to imply, "CHECK THE RULES FOR CONFLICTS" when you asked me if I had any rules on the account. But I didn't pick up on that. I honestly had no idea why you were asking me about the rules. That's why I felt "left hanging." In the future, you might want to spell it out. --------- Rule descriptions for the five rules in effect for the Inbox of this account. Rule 1 (incoming notifications of subscribes to my list) : apply this rule after the message arrives / with Foo.List subscription in the subject / and on this machine only / move it to the Subs folder. Rule 2 (incoming notifications of unsubscribes to my list): apply this rule after the message arrives / with Foo.List unsubscribe in the subject / and on this machine only / move it to the Unsubs folder. (Note: messages for Rules 1 and 2 always come from the same sender) Rule 3 ( incoming messages from a different list): apply this rule after the message arrives / from Foo List / and on this machine only / move it to the Foo List folder Rule 4 (messages sent to a specific person): apply this rule after I send the message / sent to Foo Name <foo@foo.org> / and on this machine only / move a copy to the FooName folder Rule 5: (messages sent from this account EXCEPT to my list): apply this rule after I send the message / through the Foo Account account / and on this machine only / move a copy to the SENT folder / except if sent to MyList Address. The question I asked was and still is, what could rules have to do with the problem? I have many other similar rules in various other IMAP accounts, and NO OTHER ACCOUNT IS BEHAVING LIKE THIS. Wait - AHA! The light dawns... > I grumblingly put aside my reaction (who is this "MYP" that he can't > figure out the rule descriptions from what I already wrote? Why can't [quoted text clipped - 5 lines] > > I took out Rule 4 and the problem went away. I'm glad you discovered the problem. You are now an official expert on using Outlook with IMAP accounts. This is not entirely tongue-in-cheek, either. IMAP accounts are among the least used types and any experience with them is a plus. SignatureBrian Tillman [MVP-Outlook] |
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