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MS Office Forum / Outlook / General MS Outlook Questions / November 2007Outlook 2007 scrolling
I have just upgraded from Office 2003 to Office 2007 I now find that I cannot use the scroll wheel on my mouse to scroll up and down long messages/ documents in any Office 2007 program. I can obviously use the scroll bars at the side of the document etc. but in Office 2003 - Word and Outlook for example I could use the scroll wheel on my mouse to navigate through the message/document without having to use the scroll bars on the side. There have been no other changes made to the computer. I am running Windows XP Pro with latest updates. Only thing done to computer when this worked and did not work was upgrade to Office 2007. Is there a switch somewhere in this new software that I have to set to allow use of scroll wheel ? Please help as this is very annoying. Thank you I can't explain why it's not working for you, but I can tell you that it should work by default without you setting anything to make it work. What mouse is it and what software (if any) accompanies it? (For example, with MS mice it's IntelliPoint, though it's not necessary for the scroll wheel to work.) >I have just upgraded from Office 2003 to Office 2007 > [quoted text clipped - 19 lines] > > Thank you The mouse I am using is an IBM USB Optical Wheel Mouse. The software is Mouse Suite V 4.34 (I think) - I found this by going to Control Panel - Mouse and found a number of options here. I should mention that the scrolling still works in Internet Explorer and nothing has been changed in the mouse settings. Not sure if this is of any assistance. Hope this gives you enough information. mk > I can't explain why it's not working for you, but I can tell you that it > should work by default without you setting anything to make it work. What [quoted text clipped - 25 lines] > > > > Thank you Such a basic function going missing doesn't really make much sense, so if it's nothing in the mouse settings (not that that would make sense either since it works elsewhere) and rebooting doesn't help (it's the aspirin of computing), then the last thing I can think to do is hunt down the latest version of the drivers, which appear to be this: http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid= MIGR-64837 > The mouse I am using is an IBM USB Optical Wheel Mouse. > The software is Mouse Suite V 4.34 (I think) - I found this by going to [quoted text clipped - 44 lines] >> > >> > Thank you Thank you for the update. I have installed the drivers from the url provided. Have rebooted system after installed updated drivers. Unfortunately problem still exists - cannot scroll using mouse scroll button in Outlook or any Office product eg. Word or Excel etc.. Can scroll in Internet explorer using mouse scroll button. Maybe I should get a new mouse? is that the problem? Thank you > Such a basic function going missing doesn't really make much sense, so if > it's nothing in the mouse settings (not that that would make sense either [quoted text clipped - 51 lines] > >> > > >> > Thank you Wow, that's too bad. I suppose there could be some extremely oddball interaction between that mouse and Office 2007, but I don't think it's likely considering that it's about the most common app in the world. Until someone else comes up with another idea here, you might see if IBM has a support forum that might be able to shed some light on this. > Thank you for the update. I have installed the drivers from the url > provided. [quoted text clipped - 72 lines] >> >> > >> >> > Thank you Thanks for your help mk > Wow, that's too bad. I suppose there could be some extremely oddball > interaction between that mouse and Office 2007, but I don't think it's [quoted text clipped - 78 lines] > >> >> > > >> >> > Thank you I fixed it!!! I have been playing around with the settings for my mouse and came across an option for the wheel of: Enable Universal scrolling - where you could add in exceptions. I added in Outlook and Word - but still same problem. Other option for wheel was - Use Microsoft Office 97 Scrolling Emulation only. So then I decided to select this option - Hey presto... scrolling now works in all Office 97 applications and still works in Internet explorer as well. Hope this might help someone else - check your mouse settings for wheel!! > Thanks for your help > [quoted text clipped - 82 lines] > > >> >> > > > >> >> > Thank you You mean "works in all Office 2007 applications," I hope. That must be some kind of kludged driver if you need to enable such an obscure option -- for a 10 year-old version of Office, no less -- to get it to work in all applications today. I can understand it, perhaps, with the older driver you were using, but the one that's a few months old? It's amazing IBM didn't correct it before now. >I fixed it!!! > [quoted text clipped - 121 lines] >> > >> >> > >> > >> >> > Thank you > You mean "works in all Office2007applications," I hope. That must be some > kind of kludged driver if you need to enable such an obscure option -- for a [quoted text clipped - 130 lines] > > - Show quoted text - In the hope that this group is monitored by MS, another mention of a mouse that dies not scroll; I discovered that once a message is selected in the main outlook window and the mouse pointer is not on the scroll bar the actual TO field is scrolling. Thus only noticeable in a message with a large list of recepients. My mouse is a brand new Dell Premium Mouse (PN: OMY897) and the distributed 2006 mouse driver utility has been installed; in device manager the driver is set to Microsoft version 5.1.2600.0 Gerard FINALLY a solution!!! I am going to try this now. I hope this helps others as well AND I hope MS reads these user solutions because all of the solutions I have read from MS and the "VP" posters have been to deflect the blame and say it's either the hardware or the driver for the hardware. Thank you MK for posting this. > I fixed it!!! > [quoted text clipped - 96 lines] > > > >> >> > > > > >> >> > Thank you > FINALLY a solution!!! I am going to try this now. I hope this helps > others as well AND I hope MS reads these user solutions because all > of the solutions I have read from MS and the "VP" posters have been > to deflect the blame and say it's either the hardware or the driver > for the hardware. Clearly, however, it's a mouse driver setting issue and not an Outlook issue, so why would anyone whose expertise is Outlook and not the mouse driver have been aware of this? On top of that, there are multiple mouse drivers, some of which won't show the option described so, again, why disparage anyone for not having encountered this obscure configuration before? MS employees rarely read these newsgroups.  SignatureBrian Tillman [MVP-Outlook] |
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