my outlook email cannot "find" my contacts

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Foolish Aunt - 23 Aug 2007 20:12 GMT

I've just upgraded to Office 2007 and lost the connection between my 1000+
contacts (all there) and email. I've read all of the posts about this
problem but I'm not able to follow the instructions to "remove" my addessbook
and/or "make this folder an addressbook" because for some reason those
options are visible but disabled. HELP!

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Hal Hostetler [MVP P/I] - 31 Aug 2007 01:14 GMT

Do you have the Outlook Address Book service loaded and have you set the
Contacts folder as an Outlook Address Book?

http://support.microsoft.com/kb/197577/en-us
"Show this folder as an e-mail Address Book" check box is dimmed in Outlook
Contact folder properties

If this doesn't help, try creating a new Outlook profile:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

Hal

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> I've just upgraded to Office 2007 and lost the connection between my 1000+
> contacts (all there) and email. I've read all of the posts about this
> problem but I'm not able to follow the instructions to "remove" my addessbook
> and/or "make this folder an addressbook" because for some reason those
> options are visible but disabled. HELP!

Reply to this Message