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MS Office Forum / Outlook / General MS Outlook Questions / August 2007HTML to Plain Text Problem
Hi There Within our organisation, we are all using Outlook 2003. I normally send all my e-mails in HTML format and all internal e-mail recipients receive them in this format. However I just e-mailed around 20 people and included myself on the list, and all users including me received it in plain text format! Yet it was sent in HTML format (even I received my own e-mail in plain text!!) How can I stop this happening again? Many thanks in advance for any help offered. Kind regards Adrian Was this a single message address to multiple people or a mail merge? In which format does the message show in your Sent Items folder? Are there any Junk Email Filters involved here? If Outlook converted the message there will be an Infobar at the top of the message to inform you about the message format change.  SignatureRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- > Hi There > [quoted text clipped - 12 lines] > > Adrian Hi There Many thanks for the reply. Answers to your questions: Was this a single message address to multiple people or a mail merge? :: It was a single message to multiple people from my Outlook contact list (not mail merge) > In which format does the message show in your Sent Items folder? :: Not sure as I have deleted it (sorry). I also received it to myself in plain text > Are there any Junk Email Filters involved here? :: Not sure. Outlook converted the message there will be an Infobar at the top of the message to inform you about the message format change. :: The info bar simply says that extra line breaks in this message were removed. Many thanks for your help. Adrian > Was this a single message address to multiple people or a mail merge? > In which format does the message show in your Sent Items folder? [quoted text clipped - 19 lines] >> >> Adrian From this information you can conclude 2 possibilities; -you've send it in Plain Text format by accident -somewhere between the message leaving the Outbox and before delivery in Outlook the message got converted. Note that Outlook; -doesn't have a "Convert all outgoing messages to Plain Text option -will inform you if the message got converted to Plain Text by Outlook For pinpointing the issue you'll have to do some additional testing. SignatureRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- > Hi There > [quoted text clipped - 43 lines] >>> >>> Adrian OK. Many thanks for your time. > From this information you can conclude 2 possibilities; > -you've send it in Plain Text format by accident [quoted text clipped - 54 lines] >>>> >>>> Adrian You're welcome! :-) SignatureRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- > OK. > Many thanks for your time. [quoted text clipped - 57 lines] >>>>> >>>>> Adrian |
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