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MS Office Forum / Outlook / General MS Outlook Questions / August 2007

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Multi-user managment of single email account.

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ShrikeAttack - 24 Aug 2007 14:56 GMT
I have been tasked with coming up with a process so multiple users can manage
a customer service email account.  My question is what is the best way to
accomplish this task?  I've thought about sharing a folder for users to
access.  Is this approach ok or is there a better idea?

Requirements:

If a user deletes an email then the email gets deleted for all users.  Need
this so other users don't process an email that has already been processed.
Diane Poremsky [MVP] - 24 Aug 2007 15:02 GMT
what type of mail server?

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>I have been tasked with coming up with a process so multiple users can
>manage
[quoted text clipped - 8 lines]
> this so other users don't process an email that has already been
> processed.
ShrikeAttack - 24 Aug 2007 15:14 GMT
Microsoft Exchange Server

> what type of mail server?
>
[quoted text clipped - 10 lines]
> > this so other users don't process an email that has already been
> > processed.
 
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