Multi-user managment of single email account.

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ShrikeAttack - 24 Aug 2007 14:56 GMT

I have been tasked with coming up with a process so multiple users can manage
a customer service email account. My question is what is the best way to
accomplish this task? I've thought about sharing a folder for users to
access. Is this approach ok or is there a better idea?

Requirements:

If a user deletes an email then the email gets deleted for all users. Need
this so other users don't process an email that has already been processed.

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Diane Poremsky [MVP] - 24 Aug 2007 15:02 GMT

what type of mail server?

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>I have been tasked with coming up with a process so multiple users can
>manage
[quoted text clipped - 8 lines]
> this so other users don't process an email that has already been
> processed.

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ShrikeAttack - 24 Aug 2007 15:14 GMT

Microsoft Exchange Server

> what type of mail server?
>
[quoted text clipped - 10 lines]
> > this so other users don't process an email that has already been
> > processed.

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