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MS Office Forum / Outlook / General MS Outlook Questions / August 2007IMAP Connection Closed
Hi, I am not able to receive or send email due to IMAP connection closing according to my server. I have tried calling Hughes.net to rectify the problem, they say it is caused by the router LinkSys but after calling LinkSys they say call Hughes back. When I call Hughes back they say now that it is a problem with Outlook 2003 and that there is conflicting passwords and to uninstall Outlook and reinstall through Microsoft. I see that they want $50 for online or phone support. I would like to try to do it myself first before spending the money. Can anyone help? Thanks. JB > I am not able to receive or send email due to IMAP connection closing > according to my server. I have tried calling Hughes.net to rectify [quoted text clipped - 5 lines] > would like to try to do it myself first before spending the money. > Can anyone help? Thanks. JB It is highly unlikely that uninstalling and reinstalling Outlook will fix this particular problem. Were I you, I'd remove the account and start over. If that didn't work, I'd start with a new mail profile.  SignatureBrian Tillman [MVP-Outlook] Brian, When you say remove the account, do you mean set up a new imap/smtp connection after deleting the current one? They (Hughes) had me set up an additional connection using pop 3 instead of imap. They said that I should be using pop 3 but when they initially walked us through the setup they set it up as imap. Another thing I forgot to mention, the other computer on the same connection IS sending and receiving through the router and satellite. Does that change the picture? JB Thanks for your help! > > I am not able to receive or send email due to IMAP connection closing > > according to my server. I have tried calling Hughes.net to rectify [quoted text clipped - 9 lines] > this particular problem. Were I you, I'd remove the account and start over. > If that didn't work, I'd start with a new mail profile. > When you say remove the account, do you mean set up a new imap/smtp > connection after deleting the current one? Yes. > They (Hughes) had me set > up an additional connection using pop 3 instead of imap. They said > that I should be using pop 3 but when they initially walked us > through the setup they set it up as imap. You're sure they support IMAP? Are they using the standard ports? Do you need to use IMAP? In my opinion, Outlook's support of IMAP is less robust that other mail clients. > Another thing I forgot to > mention, the other computer on the same connection IS sending and > receiving through the router and satellite. Does that change the > picture? Not that I could say. Compare the two accounts and see if there are any differences. ALso make sure there's no firewall blocking access. SignatureBrian Tillman [MVP-Outlook] You're sure they support IMAP? Are they using the standard ports? Do you > need to use IMAP? In my opinion, Outlook's support of IMAP is less robust > that other mail clients. No, I'm not sure but it was Hughes that walked us through the setup initially last August. I'm not even sure the difference between IMAP and POP3. I know I used POP3 when I was on dial up so I just assumed that IMAP was used for satellite. Thanks! JB > > When you say remove the account, do you mean set up a new imap/smtp > > connection after deleting the current one? [quoted text clipped - 17 lines] > Not that I could say. Compare the two accounts and see if there are any > differences. ALso make sure there's no firewall blocking access. > No, I'm not sure but it was Hughes that walked us through the setup > initially last August. I'm not even sure the difference between IMAP > and POP3. I know I used POP3 when I was on dial up so I just assumed > that IMAP was used for satellite. POP and IMAP accounts both use SMTP for outgoing mail. FOr incoming mail, POP requests the messages from the server and downloads them to local storage, usually deleting the original from the server. POP servers don't use any folder other than Inbox. IMAP, on the other hand, leaves messages on the server and builds a folder set that matches folders on the server so that you can reference your data from any IMAP account on any machine and still see exactly the same data. Only when you mark a message for deletion and purge it does the a message actually delete from the server. Either account type can be used on a dial-up or a high-speed connection. SignatureBrian Tillman [MVP-Outlook] Also, if I delete the account and start over, will I lose the email already there, i.e., archives and also current mail in the hughes box that I cannot access now? Thanks again! JB > > When you say remove the account, do you mean set up a new imap/smtp > > connection after deleting the current one? [quoted text clipped - 17 lines] > Not that I could say. Compare the two accounts and see if there are any > differences. ALso make sure there's no firewall blocking access. > Also, if I delete the account and start over, will I lose the email > already there, i.e., archives and also current mail in the hughes box > that I cannot access now? Not if it's an IMAP account. It's possible that if you create a POP account to access it that you will lose the data on the server (unless you're careful when configuring the account) because the default behavior for a POP account is to delete the messages when they download. SignatureBrian Tillman [MVP-Outlook] Hey Brian, Wanted to tell you that we were able to reconfigure the email account by deleting the IMAP account and setting up a new POP account. It actually is working so much better than having the IMAP account. thank you thank you thank you!!!! After I finished with my boyfriend's email I had the same problem with mine (on the same network) and I did the same thing to mine as well. It's working GREAT NOW!!! Thanks so much for all your help! We were extremely frustrated with the support coming from Hughes Net in India!!! They did not help at all!!! JB > > Also, if I delete the account and start over, will I lose the email > > already there, i.e., archives and also current mail in the hughes box [quoted text clipped - 4 lines] > careful when configuring the account) because the default behavior for a POP > account is to delete the messages when they download. > Hey Brian, > Wanted to tell you that we were able to reconfigure the email account > by deleting the IMAP account and setting up a new POP account. It > actually is working so much better than having the IMAP account. > thank you thank you thank you!!!! I'm glad it's working to your satisfaction and you're welcome. SignatureBrian Tillman [MVP-Outlook] In my opinion, Outlook's support of IMAP is less robust > that other mail clients. Do you mean POP3 when you say "other mail clients"? JB > > When you say remove the account, do you mean set up a new imap/smtp > > connection after deleting the current one? [quoted text clipped - 17 lines] > Not that I could say. Compare the two accounts and see if there are any > differences. ALso make sure there's no firewall blocking access. > Do you mean POP3 when you say "other mail clients"? No. "POP" is not a mail client, it is a mail protocol. Mail clients are programs that read mail, like Outlook, Outlook Express, Eudora, Thunderbird, pine, and so on. Outlook, in my opinion, doesn't handle IMAP accounts as well as many of these other mail programs. SignatureBrian Tillman [MVP-Outlook] |
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