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MS Office Forum / Outlook / General MS Outlook Questions / September 2007search tool not working in 2007 Outlook
The search tool in my Outlook 2007 abruptly stopped working two days ago, and I can't seem to fix it. I did everything they said to do in the help menu, including rebuilding the index, but it still won't work. Any ideas, anyone? On Aug 28, 8:50 am, jinglepop <jingle...@discussions.microsoft.com> wrote: > The search tool in my Outlook 2007 abruptly stopped working two days ago, and > I can't seem to fix it. I did everything they said to do in the help menu, > including rebuilding the index, but it still won't work. Any ideas, anyone? Interesting, this has happened to me also. I noticed more than a few recent posts. I wonder if Microsoft screwed up the functionality with its recent software patch? If you figure it out, please let me know. Jim-- Do you think Microsoft sent the patch in one of the updates it automatically sends? If that's the case, wouldn't more people be complaining about it? That said, another complaint came in a few days after mine, so maybe it's happening all over and not enough people know about this discussion list. I suppose one of us could invest in actually paying Microsoft for the help at $49.95 per question (eee gats!), then split the cost? If it's their error, of course we shouldn't have to pay anything, which could possibly happen. Let me know your thoughts. Mary Ann > On Aug 28, 8:50 am, jinglepop <jingle...@discussions.microsoft.com> > wrote: [quoted text clipped - 5 lines] > recent posts. I wonder if Microsoft screwed up the functionality with > its recent software patch? If you figure it out, please let me know. > Do you think Microsoft sent the patch in one of the updates it > automatically sends? Just a side note: Microsoft NEVER "automatically sends" patches. You MUST request them. Now, your PC may be set to do that, but it's still a request from the PC end.  SignatureBrian Tillman [MVP-Outlook] Brian-- As an MVP, do you know what's happening regarding this problem, or how to fix it? Mary Ann > > Do you think Microsoft sent the patch in one of the updates it > > automatically sends? > > Just a side note: Microsoft NEVER "automatically sends" patches. You MUST > request them. Now, your PC may be set to do that, but it's still a request > from the PC end. > As an MVP, do you know what's happening regarding this problem, or > how to fix it? Sorry, no, since the searches I've tried have all worked. SignatureBrian Tillman [MVP-Outlook] Do you know who we who are having this problem can contact at Microsoft? As it seems fairly widespread, I'd like to know that they at least know about it and if they can tell us how to fix it. The info would be greatly appreciated. > > As an MVP, do you know what's happening regarding this problem, or > > how to fix it? > > Sorry, no, since the searches I've tried have all worked. > Do you know who we who are having this problem can contact at > Microsoft? As it seems fairly widespread, I'd like to know that they > at least know about it and if they can tell us how to fix it. Start at http://support.microsoft.com/ . The "Contact Microsoft" phone numbers are there. SignatureBrian Tillman [MVP-Outlook] Jim-- Just found this in a separate post from a couple weeks ago from a guy named David Kirk. Others tried it and said it worked, but I'm a little freaked. Just search "Outlook 2007 search" on this discussion list, and you'll see the item that has 14 responses about the matter. Kindly let me know if you test this out. Here's what he said: This was the solution for me. Just delete the files as indicated, reboot and let it start to index all over again: Delete all files and folders in these directories: C:\programdata\microsoft\search\data\temp C:\programdata\microsoft\search\data\applications\windows > On Aug 28, 8:50 am, jinglepop <jingle...@discussions.microsoft.com> > wrote: [quoted text clipped - 5 lines] > recent posts. I wonder if Microsoft screwed up the functionality with > its recent software patch? If you figure it out, please let me know. |
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