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MS Office Forum / Outlook / General MS Outlook Questions / August 2007More than one user using a an email account
I have been tasked with coming up with a process so multiple users can manage a customer service email account in Microsoft Exchange. My question is what is the best way to accomplish this task? I've thought about sharing a folder for users to access. Is this approach ok or is there a better idea? Requirements: If a user deletes an email then the email gets deleted for all users. Need this so other users don't process an email that has already been processed. >I have been tasked with coming up with a process so multiple users can >manage [quoted text clipped - 11 lines] > this so other users don't process an email that has already been > processed. Give the address its own mailbox. Give the users full access to that mailbox and show them how to open the mailbox in their profiles. Create 'User - Process' folders for each user who will use the box. Create good documentation and training for how to use the setup, namely... 1) How to set the From field when replying 2) How to move Sent Items from the main users Sent Items to the other mailbox's sent items 3) Proper procedure for working on messages (namely, in this scenario, read message. move to user - process folder. reply to message. move sent item to the applicable folder). At least, that's how I'd do it.  Signaturef.h. > 1) How to set the From field when replying > 2) How to move Sent Items from the main users Sent Items to the other > mailbox's sent items These tasks can be automated with the following third-party utilities: http://www.ivasoft.com/rightfrom.shtml http://www.ivasoft.com/unisent.shtml Regards, Victor Ivanidze >>I have been tasked with coming up with a process so multiple users can >>manage [quoted text clipped - 25 lines] > > At least, that's how I'd do it. |
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