"Outlook 07 has encountered a proglem" dialog

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Bob Day - 21 Sep 2007 15:24 GMT

Upgraded from Office pro 03 to Office ent 2007 outlook with BCM on XP…

Office 03 worked fine. Office 07 is so buggy it is barely beta software. I
don’t know why Micrsoft trashes their reputation by putting software like
this one in general use.

Of the many problems posted, another is this. For no reason that I know of,
when starting Outllook, and sometimes when it is started by not being used, I
get a dialog that says

MS Office – MS Office Outlook has encountered a proglem and needs to close.
We are sorry for the inconvenience. If you were in the middle of something,
the information you were working on might be lost. The two buttons are Debug
and Close.

It closes and reopens fine.

Any ideas?
Thanks,
Bob

Reply to this Message

K. Orland - 21 Sep 2007 17:30 GMT

Is Outlook 2007 fully patched? Have you checked your application event viewer
for any Office-related errors?

Signature

Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/

> Upgraded from Office pro 03 to Office ent 2007 outlook with BCM on XP…
>
[quoted text clipped - 16 lines]
> Thanks,
> Bob

Reply to this Message

Bob Day - 21 Sep 2007 20:44 GMT

Yes, I am running the latest version with all updates (Office and XP).

The event view has items for outlook like this
Event Type:    Information
Event Source:    Outlook
Event Category:    None
Event ID:    32
Date:        9/21/2007
Time:        11:02:48 AM
User:        N/A
Computer:    BOB_LAPTOP_D820
Description:
The store C:\Documents and Settings\ComServer\Local Settings\Application
Data\Microsoft\Outlook\Outlook.pst has detected a catalog checkpoint.
and
The store C:\ME\Outlook\BD Personal Outlook.pst has detected a catalog
checkpoint.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Thanks for your help.

Bob

> Is Outlook 2007 fully patched? Have you checked your application event viewer
> for any Office-related errors?
[quoted text clipped - 19 lines]
> > Thanks,
> > Bob

Reply to this Message

K. Orland - 21 Sep 2007 21:04 GMT

My guess is that you have PST corruption.

The safest way is to create a new pst and transfer over all the data into
the new one after making it the default.

http://howto-outlook.com/howto/backupandrestore.html

Please remember to drag and drop mail items rather that importing (which can
cause further corruption). Please let me know if this helps or not.

Signature

Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/

> Yes, I am running the latest version with all updates (Office and XP).
>
[quoted text clipped - 47 lines]
> > > Thanks,
> > > Bob

Reply to this Message

Bob Day - 21 Sep 2007 23:12 GMT

YOu URL above is invalid. Do you have the correct one?

Bob

> My guess is that you have PST corruption.
>
[quoted text clipped - 57 lines]
> > > > Thanks,
> > > > Bob

Reply to this Message

K. Orland - 24 Sep 2007 00:42 GMT

http://www.howto-outlook.com/howto/backupandrestore.htm

Signature

Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/

> YOu URL above is invalid. Do you have the correct one?
>
[quoted text clipped - 61 lines]
> > > > > Thanks,
> > > > > Bob

Reply to this Message