Invisible messages in Inbox!!

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Keira's Gangan - 23 Sep 2007 22:37 GMT

I've just upgraded to Office 2007 from 2003; on an XP PC. In outlook,
the bold blue numbers next to the Inbox tell me I have unread mail but I
cannot see it anywhere. Also, If I change the setting in the Inbox
properties to show all mail in the folder, green numbers tell me I have
278 emails in the folder but I can't see them either.

Can you please advise how I can fix this problem and what is the
difference between the green and blue numbers? I've tried to search for
an answer but no joy.

TIA

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Jocelyn Fiorello [MVP - Outlook] - 24 Sep 2007 15:06 GMT

Blue means the number of unread messages in the folder; green means the total
number of messages in the folder. Make sure the view you have set on your
Inbox isn't filtering out any messages; also make sure you're not sorting by
the Icon field.

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Jocelyn Fiorello
MVP - Outlook

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> I've just upgraded to Office 2007 from 2003; on an XP PC. In outlook,
> the bold blue numbers next to the Inbox tell me I have unread mail but I
[quoted text clipped - 7 lines]
>
> TIA

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Keira's Gangan - 24 Sep 2007 19:56 GMT

Sorted! Many thanks Jocelyn

> Blue means the number of unread messages in the folder; green means the total
> number of messages in the folder. Make sure the view you have set on your
> Inbox isn't filtering out any messages; also make sure you're not sorting by
> the Icon field.

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