Signatures button fails

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pmperry - 26 Sep 2007 02:06 GMT

re:Outlook 2007 running on Vista Home Premium

We have started having trouble with the buttons on the Mail Format tab
(Tools | Options | Mail Format). The buttons under “Message Format” work. But
lower down, the buttons labeled “Stationery and fonts,” “Signatures” and
“Editor options” do not respond to mouse clicks (The visual on the button
responds appropriately to the click, but no dialog box launches.) Also, the
“Spelling and Autocorrection” button on the “Spelling” tab has stopped
working.

If I open a new message and click Signatures, the several drop down
selections of signatures (the ones we previously created) insert the
signatures as they are supposed to. But there is no response when we click
the “Signatures” selection to create a new signature.

We have attempted these fixes:

1) Reset the Toolbar
View | Toolbars | Customize
Then clicked “Reset Menu and Toolbar Usage Data”

2) Renamed the OUTCMD.DAT file
3) Removed the Google desktop Add-In that was recently installed.
4) Uninstalled Mozilla Firefox that had recently been installed.

Asa for the next steps:
Are there any other files besides OUTCMD.DAT to try deleting?
Would running “Microsoft Office Diagnostics” help?
Perhaps uninstall and re-install program?

Many thanks.

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BillR [MVP] - 26 Sep 2007 06:03 GMT

Is Word 2007 installed?

Signature

Bill R MVP

> re:Outlook 2007 running on Vista Home Premium
>
[quoted text clipped - 29 lines]
>
> Many thanks.

Reply to this Message

pmperry - 26 Sep 2007 16:20 GMT

Yes, Word 2007 is installed. And was installed for some time prior to this
problem arising.

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--
www.editorialcalendar.net

> Is Word 2007 installed?
>
[quoted text clipped - 31 lines]
> >
> > Many thanks.

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pmperry - 26 Sep 2007 16:48 GMT

I should add, though, that we recently installed WordPerfect X3. I am
wondering if this installation might have assigned WordPerfect as the program
to open some files that should be opened by Word?

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--
www.editorialcalendar.net

> Yes, Word 2007 is installed. And was installed for some time prior to this
> problem arising.
[quoted text clipped - 34 lines]
> > >
> > > Many thanks.

Reply to this Message

BillR [MVP] - 27 Sep 2007 01:22 GMT

It could be. Some of the operations you mentioned (if not all) rely on Word
2007 being installed. Repairing Office might set Word 2007 options back as
well as fixing any other possible causes.

Signature

Bill R MVP

>I should add, though, that we recently installed WordPerfect X3. I am
> wondering if this installation might have assigned WordPerfect as the
[quoted text clipped - 47 lines]
>> > >
>> > > Many thanks.

Reply to this Message

pmperry - 28 Sep 2007 15:10 GMT

That did it. I ran Repair from inside Outlook. (From the menu: Help | Office
Diagnostics). No problems were reported for any of the modules. When I
rebooted the computer and tested the buttons, though, they worked fine.

I am wondering if the repair activity replaced a file without notification.
A log at
c:\users\<username>\AppData\Local\Microsoft\Office\OfficeDiagnistics.Log had
no entry for action taken.

Thanks for your help.

Signature

--
www.editorialcalendar.net

> It could be. Some of the operations you mentioned (if not all) rely on Word
> 2007 being installed. Repairing Office might set Word 2007 options back as
[quoted text clipped - 51 lines]
> >> > >
> >> > > Many thanks.

Reply to this Message

BillR [MVP] - 29 Sep 2007 03:34 GMT

Not sure but I suspect it the correction was to set Word 2007 as default or
let Outlook know it was installed.

Signature

Bill R

> That did it. I ran Repair from inside Outlook. (From the menu: Help |
> Office
[quoted text clipped - 72 lines]
>> >> > >
>> >> > > Many thanks.

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