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MS Office Forum / Outlook / General MS Outlook Questions / March 2008Error 550 5.1.0 Authentication required????
I am on COMCAST.NET and using Outlook or Outlook express I receive and ERROR message 550 5.1.0 Authentication required. I have talked with Comcast and they have never seen this error. I have not changed anything within my mail system. Oh by the way, I have a laptop that is running VISTA and received the same error when sending and email using Windows Mail. I'm beginning to think I something has corrupted my system with a virus. My Norton scan reveals nothing. Help!!!!!! Bill Eyler >I am on COMCAST.NET and using Outlook or Outlook express I receive and >ERROR [quoted text clipped - 6 lines] > Windows Mail. I'm beginning to think I something has corrupted my system > with a virus. My Norton scan reveals nothing. Help!!!!!! My word, comcast support is a bunch of loons. If it's happening on two boxes and in three different software packages, I would highly doubt it is a virus. First: Has it ever worked? Second: Have you walked through http://www.comcast.net/help/faq/index.jsp?cat=Email#Outlook to verify that your version of Outlook is configured properly? (http://www.comcast.net/help/faq/index.jsp?faq=EmailOutlook18914 is the specific faq for Windows Mail on Vista) Third: Focusing on Outlook, since that's what this group is about, what version are you running?  Signaturef.h. Yes, it was working prior to November 20, 2007. I had not tried to use Outlook Express except as a test for Outlook. Since both failed I was thinking there must be some common feature that is used to send mail outbound. I don't have any issues receiving. Yes, I have worked thru all the proper setups, I think, for Outlook and it appears to be configured properly. Running Outlook 2003. Bill Eyler > >I am on COMCAST.NET and using Outlook or Outlook express I receive and > >ERROR [quoted text clipped - 20 lines] > Third: Focusing on Outlook, since that's what this group is about, what > version are you running? >> >I am on COMCAST.NET and using Outlook or Outlook express I receive and >> >ERROR message 550 5.1.0 Authentication required. [quoted text clipped - 22 lines] >> Third: Focusing on Outlook, since that's what this group is about, what >> version are you running? > Yes, it was working prior to November 20, 2007. I had not tried to use > Outlook Express except as a test for Outlook. Since both failed I was [quoted text clipped - 3 lines] > appears to be configured properly. > Running Outlook 2003. If you look at http://www.comcast.net/help/faq/index.jsp?faq=EmailOutlook18533, are you configured to access SMTP on port 587? Signaturef.h. SMTP was checked with COMCAST as 25. POP3 is 110. This is stated as server not as port. Maybe I'm not looking in the right place. This is under email accounts and more settings. Anyway I think according to COMCAST I have the correct settings. Bill Eyler > >> >I am on COMCAST.NET and using Outlook or Outlook express I receive and > >> >ERROR message 550 5.1.0 Authentication required. [quoted text clipped - 34 lines] > http://www.comcast.net/help/faq/index.jsp?faq=EmailOutlook18533, are you > configured to access SMTP on port 587? >> >> >I am on COMCAST.NET and using Outlook or Outlook express I receive >> >> >and [quoted text clipped - 37 lines] >> http://www.comcast.net/help/faq/index.jsp?faq=EmailOutlook18533, are you >> configured to access SMTP on port 587? > SMTP was checked with COMCAST as 25. POP3 is 110. This is stated as > server [quoted text clipped - 3 lines] > the > correct settings. Ok, how about this. That last URL I gave you. Can you set up Outlook using the steps in that URL and try to send mail? Signaturef.h > SMTP was checked with COMCAST as 25. POP3 is 110. Comcast is requiring other ports now and the Comcast support people KNOW this. SignatureBrian Tillman [MVP-Outlook] This is getting a little more interesting. I don't have Outlook open and running yet I'm getting these send error messages anyway. How can the system be attempting to send messages when I don't have Outlook open? Bill Eyler > >> >I am on COMCAST.NET and using Outlook or Outlook express I receive and > >> >ERROR message 550 5.1.0 Authentication required. [quoted text clipped - 34 lines] > http://www.comcast.net/help/faq/index.jsp?faq=EmailOutlook18533, are you > configured to access SMTP on port 587? >> >> >I am on COMCAST.NET and using Outlook or Outlook express I receive >> >> >and [quoted text clipped - 23 lines] >> http://www.comcast.net/help/faq/index.jsp?faq=EmailOutlook18533, are you >> configured to access SMTP on port 587? > This is getting a little more interesting. I don't have Outlook open and > running yet I'm getting these send error messages anyway. How can the > system > be attempting to send messages when I don't have Outlook open? Because either something kept it open, or you have it set to minimize to the systray. If you open up Task Manager, is Outlook.exe listed on the Processes list? Is the Outlook icon in the system tray at the lower right? How did you close Outlook? Signaturef.h. Tried 587 instead of 25. Same result. Task manager does not show Outlook open and it's not in the system tray. The sending I was getting was because I put my PDA on to charge and apparently that causes it to check for or try to send messages. Bill Eyler > >> >> >I am on COMCAST.NET and using Outlook or Outlook express I receive > >> >> >and [quoted text clipped - 33 lines] > Processes list? Is the Outlook icon in the system tray at the lower right? > How did you close Outlook? >> >> >> >I am on COMCAST.NET and using Outlook or Outlook express I receive >> >> >> >and ERROR message 550 5.1.0 Authentication required. [quoted text clipped - 36 lines] >> right? >> How did you close Outlook? > Tried 587 instead of 25. Same result. Ok, so, right now, on the Outgoing Server tab of More Settings, what options are currently selected? Signaturef.h. I set outgoing SMTP to 587. This did not change the error received. Going to stop now and watch MIZZO and OKLAHOMA. Talk more tomorrow. Hope someone can come up with some answers. Bill Eyler > >> >> >> >I am on COMCAST.NET and using Outlook or Outlook express I receive > >> >> >> >and ERROR message 550 5.1.0 Authentication required. [quoted text clipped - 41 lines] > Ok, so, right now, on the Outgoing Server tab of More Settings, what options > are currently selected? >> >> >> >> >I am on COMCAST.NET and using Outlook or Outlook express I >> >> >> >> >receive [quoted text clipped - 47 lines] >> options >> are currently selected? >I set outgoing SMTP to 587. This did not change the error received. > > Going to stop now and watch MIZZO and OKLAHOMA. Ok, nope. Wrong place. 1) Open Outlook 2003, select Tools from the top menu, and then E-mail Accounts... from the pull down list. 2) In the E-mail category, select View or change existing e-mail accounts and click the Next button to continue. 3) Select your comcast.net e-mail account and click the change button. 4) On the Internet E-mail Settings page, click the More Settings... button located in the bottom right corner of the window. (steps stolen from above url) Now, if you click on the Outgoing Server tab, what is currently selected? It should look something like http://media2.comcast.net/anon.comcastonline2/support/help/faqs/port587/outlook35.jpg. Signaturef.h. The only thing checked on this screen is the radio button "Use same setting as my incoming mail server." The options are a check box for "My outgoing server(SMTP) requires authentication." This is not checked and shouldn't be. A radio button "Log on using." This is for entering a user name and password. A check box for "Log on using Secure Password Authentication (SPA)." This is not checked. A radio button for "Log on to incoming mail server before sending mail." This is not checked. Bill Eyler > >> >> >> >> >I am on COMCAST.NET and using Outlook or Outlook express I > >> >> >> >> >receive [quoted text clipped - 67 lines] > It should look something like > http://media2.comcast.net/anon.comcastonline2/support/help/faqs/port587/outlook35.jpg. >> >> >> >> >> >I am on COMCAST.NET and using Outlook or Outlook express I >> >> >> >> >> >receive [quoted text clipped - 76 lines] >> It should look something like >> http://media2.comcast.net/anon.comcastonline2/support/help/faqs/port587/outlook35.jpg. > The only thing checked on this screen is the radio button "Use same > setting > as my incoming mail server." The options are a check box for "My outgoing > server(SMTP) requires authentication." This is not checked and shouldn't > be. Yes. It should be. Reread http://www.comcast.net/help/faq/index.jsp?faq=EmailOutlook18533. Make sure it is set up EXACTLY like that. Lets see if that fixes it. Signaturef.h. Sorry I didn't pay closer attention sooner. I finally clicked on the link you posted and checked the example. IT WORKED. I'll try not to be so dense in the future. Thanks a bunch for your help. Bill Eyler > >> >> >> >> >> >I am on COMCAST.NET and using Outlook or Outlook express I > >> >> >> >> >> >receive [quoted text clipped - 88 lines] > > Make sure it is set up EXACTLY like that. Lets see if that fixes it. I am not also experiencing the same issue, but only receive this error about 50% of the time. I have verified that no one is receiving the emails I am sending. I have followed all of the steps in this thread and these settings are not work. Any suggestions? Grant Hammond > >> >> >> >> >> >I am on COMCAST.NET and using Outlook or Outlook express I > >> >> >> >> >> >receive [quoted text clipped - 88 lines] > > Make sure it is set up EXACTLY like that. Lets see if that fixes it. I am now experiencing this same problem except that I only receive the error message about 50% of the time. No one is receiving any of my emails. > >> >> >> >> >> >I am on COMCAST.NET and using Outlook or Outlook express I > >> >> >> >> >> >receive [quoted text clipped - 88 lines] > > Make sure it is set up EXACTLY like that. Lets see if that fixes it. Norton strikes again . Get rid of Norton and then test. SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. >I set outgoing SMTP to 587. This did not change the error received. > [quoted text clipped - 49 lines] >> Ok, so, right now, on the Outgoing Server tab of More Settings, what options >> are currently selected? I agree wholeheartedly - I always have a tumbler with a rich brown fluid at hand whenever I have to call them (which is seldom). SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, F. H. Muffman asked: | My word, comcast support is a bunch of loons. I am experiencing this error too!! I can recieve messages but I can't send them. This problem just occured. I had the 'computer guy' re-install microsoft 2003 and that is when this problem occured. I've been through many websites checking how to solve and can find no solution. Will someone PLEASE write back to tell me how to solve this disgruntling issue?? Thank you. Just respond to this post and I will check it frequently. -yellowslugbuggy > I am on COMCAST.NET and using Outlook or Outlook express I receive and ERROR > message 550 5.1.0 Authentication required. [quoted text clipped - 5 lines] > > Bill Eyler > I am experiencing this error too!! Well, then, configure the account to authenticate properly, just like the error message tells you. SignatureBrian Tillman [MVP-Outlook] I am running Vista as well, Outlook 2007, using Comcast.net email and am now experiencing a similar problem. The only difference is that I only receive the 550 5.1.0 error back about 50% of the time. I have confirmed that no one is receiving any of my emails, but I am receiving everyone's sent to me. I have followed the instructions of this post to the letter and that did not fix the problem. Any other suggestions? Thanks, Grant in Nashville, TN > On Sat, 1 Dec 2007 12:19:02 -0800, Bill Eyler wrote: >> I am on COMCAST.NET and using Outlook or Outlook express I receive and ERROR >> message 550 5.1.0 Authentication required. [quoted text clipped - 3 lines] >> Windows Mail. I'm beginning to think I something has corrupted my system >> with a virus. My Norton scan reveals nothing. Help!!!!!! > I am running Vista as well, Outlook 2007, using Comcast.net email and am now > experiencing a similar problem. The only difference is that I only receive > the 550 5.1.0 error back about 50% of the time. I have confirmed that no one > is receiving any of my emails, but I am receiving everyone's sent to me. I > have followed the instructions of this post to the letter and that did not > fix the problem. Any other suggestions? You have entered your <%User_ID%@comcast.net> email address in the user name; the whole enchilada, as I have written it? You have checked the "My server requires authentication" box on the servers tab of the account properties? SignatureNorman ~Oh Lord, why have you come ~To Konnyu, with the Lion and the Drum |
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