Hi Best,

Oh! I think that I overlooked the word "not". :)

When you come into Outlook safe mode and open an email message, does the toolbar (Reply, Reply to All, Forward) show up?

Please take a screen shot of the email message window and send it to me at v-emilin@microsoft.com.

How to take a screen shot, please follow the steps below:
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a. When screen shows up, press the Print Screen key (right of F12 key) Note: nothing will happen.
b. Open MS Paint program (click Start menu > All Programs > Accessories > Paint).
c. Click Edit (menu) -> Paste or press Ctrl + V.
d. Click File (menu) -> Save. Save it as a *.jpg file and send it to me as an attachment.

Based on my further research, the issue may occur under several situations. The most common causes are:
1. Outlook installation.
2. Outlook profile.
3. 3rd party addins/applications affect it.
Let's perform the following steps to narrow down this issue and resolve the issue.

#1 Insert the Office XP installation CD to repair the Office installation to see if it helpful.

#2 Create a new outlook profile to test the issue.
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1. Quit Outlook. Go to Start menu > Control Panel > Mail, click Show Profiles¡­
2. Select the "Prompt for a profile to be used" check box. Click Add¡­
3. Type the profile name as "new outlook profile", click Ok.
4. Select Add a new e-mail account, click Next. Follow the wizard to configure your account in the new profile
5. After you restart Outlook, send a new email to yourself. When you receive this email, open it. Does the toolbar show up?

If the problem is resolved in the new outlook profile, please import the original data into your new profile.

Move data from the original profile to the new profile
==============
Method 1: Click File menu > Open > Outlook Data File > choose the pst file which contains the data in original profile to open it in the
new profile. Thus, there should be a new Personal Folders in the Outlook Folder List.

By default, the pst file for original Outlook profile is located in the folder:
C:\Documents and Settings\<your-login-name>\Local Settings\Application Data\Microsoft\Outlook\

Method 2: Import the PST file
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1. On the File menu, click Import and Export.
2. Click "Import from another program or file", and then click Next.
3. In "Select the file type to import from", click Personal Folder File (.pst), and then click Next.
4. In "File to Import", click Browse to locate the personal folders (.pst) file that you want to import, and then click Next.
5. In the "Select the folder to import from" section, select the folder that you want to import, or select the top of the hierarchy to
import everything, and then click Finish.

Note: If the folder contains subfolders, and you want to include this data in the import process, click to select "Include Subfolders". If
the destination for importing is the currently selected folder, click "Import items into the current folder"; otherwise, click "Import items
into the same folder in". This will create matching items in the destination folder you select.

If the issue persists in the new outlook profile, go to next step.

#3: Come into Windows Safe mode to test the issue
============================
1. Restart your computer
2. Keep press F8, until the screen "Windows Advanced Options Menu" appears.
3. Press "Up arrow" in the keyboard to select "Safe Mode with network", press "Enter"
4. Open Outlook in the original profile. Open an email. What is the result?

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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This posting is provided "AS IS" with no warranties, and confers no rights.

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