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MS Office Forum / Outlook / General MS Outlook Questions / December 2007

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OL2007 + SP1 extremely sluggish (reading pane?)

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Kirk Severtson - 18 Dec 2007 16:43 GMT
I just upgraded to Office 2007 SP1 on Monday.  Since then, the interface in
Outlook 2007 very quickly becomes extremely sluggish -- seemingly
progressively so.  For example, moving highlight from one message to another
may take 15 secs, then it will take several minutes or more.  There is no
apparent disk activity or unusual CPU usage.  It appears to be waiting for
the Reading Pane to update.  If I turn off the reading pane, it does seem to
not be as bad.

The email retrieval thread does seem to be working (sometimes very slowly)
in the background; the interface does update with unread messages received.

Outlook often (usually) remains open in the process list after closing the
interface.  I am forced to kill the process in order to switch to a second
profile.  This has been the case for some time (since installing in Mar 2007).

Have disabled all add-ins, AVG email scanner, etc.  What else can I try to
help with diagnosis?  When Outlook interface is sluggish, the close button is
equally unresponsive.  Kill process is the only way out.

Help -- anyone else with this problem?  No way to uninstall SP1, so I'm
looking at uninstalling entire Office and reinstalling... Ugh.
Diane Poremsky - 18 Dec 2007 17:16 GMT
what type of email acct do you have?

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> I just upgraded to Office 2007 SP1 on Monday.  Since then, the interface
> in
[quoted text clipped - 23 lines]
> Help -- anyone else with this problem?  No way to uninstall SP1, so I'm
> looking at uninstalling entire Office and reinstalling... Ugh.
Kirk Severtson - 18 Dec 2007 17:27 GMT
I have several POP3 accounts.  My primary PST file is about 150 MBs, all
others archived to two other PST files (400-600MB ea).  I have run ScanPST on
all three files and corrected all errors found in them.

> what type of email acct do you have?
>
[quoted text clipped - 25 lines]
> > Help -- anyone else with this problem?  No way to uninstall SP1, so I'm
> > looking at uninstalling entire Office and reinstalling... Ugh.
Diane Poremsky - 18 Dec 2007 18:05 GMT
Are they all on the same server and how often are you checking for new mail?

I have a mix of accts and only IMAP is slow, but that's how imap always is.

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

> I have several POP3 accounts.  My primary PST file is about 150 MBs, all
> others archived to two other PST files (400-600MB ea).  I have run ScanPST
[quoted text clipped - 39 lines]
>> > Help -- anyone else with this problem?  No way to uninstall SP1, so I'm
>> > looking at uninstalling entire Office and reinstalling... Ugh.
Kirk Severtson - 19 Dec 2007 14:00 GMT
Every 5 minutes or so on three different servers.  I'll disable automatic
end/receive to take that out of the equation.

Let me be clear, though: this extreme sluggishness was sudden -- immediately
or very soon after applying the Office 2007 SP1.  Previous to this, email
retrieval was only on the slow side (like all other reports here).  Previous
to this, the Outlook  process often remained running even though I had exited
the program.  I can live with all that stuff...

This makes using Outlook impossible -- I am unable to click on any folder or
message without waiting for several minutes.  If I kill Outlook and start a
fresh session, it's usable for a few minutes.

Thanks for your help!
Kirk

> Are they all on the same server and how often are you checking for new mail?
>
[quoted text clipped - 43 lines]
> >> > Help -- anyone else with this problem?  No way to uninstall SP1, so I'm
> >> > looking at uninstalling entire Office and reinstalling... Ugh.
 
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