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MS Office Forum / Outlook / General MS Outlook Questions / February 2008

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Outlook won't open

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BenT - 09 Feb 2008 23:39 GMT
Hi All
I am unable to open Outlook, this started a couple of weeks ago. I am using Window Live Mail in the meantime.
This problem was preceded with this message;

"A data file did not close properly the last time it was used and is being checked for problems.
Performance might be affected while the check is in progress."

Every time I try to open Outlook I get this message and Outlook immediately shuts down.
Can anyone help me? Thanks for any suggestions.
Ben
K. Orland - 10 Feb 2008 03:35 GMT
With Outlook closed, run scanpst.exe (use file/folder search function). When
it's located, double-click it and follow the instructions. Browse to your PST
and run scanpst against it. If it finds errors and repairs them, run it again
(until it does a complete run through with no errors). Then try to open
Outlook again.

Let me know what happens. Good luck!

Signature

Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/ 
http://www.howto-outlook.com/

> Hi All
> I am unable to open Outlook, this started a couple of weeks ago. I am using Window Live Mail in the meantime.
[quoted text clipped - 6 lines]
> Can anyone help me? Thanks for any suggestions.
>  Ben
BenT - 11 Feb 2008 17:38 GMT
Thanks for responding, however I could not accomplish it. One of the messages was;

"The Microsoft Office Outlook 2007 Inbox Repair Tool does not recognize the file C:\program files\Microsoft Office12\scanpsst.exe. No information can be recovered."

Thanks, any more suggestions?
Ben

 With Outlook closed, run scanpst.exe (use file/folder search function). When
 it's located, double-click it and follow the instructions. Browse to your PST
 and run scanpst against it. If it finds errors and repairs them, run it again
 (until it does a complete run through with no errors). Then try to open
 Outlook again.

 Let me know what happens. Good luck!

 --
 Kathleen Orland - MVP Outlook
 Outlook Tips: http://www.outlook-tips.net/ 
 http://www.howto-outlook.com/

 "BenT" wrote:

 > Hi All
 > I am unable to open Outlook, this started a couple of weeks ago. I am using Window Live Mail in the meantime.
 > This problem was preceded with this message;
 >
 > "A data file did not close properly the last time it was used and is being checked for problems.
 > Performance might be affected while the check is in progress."
 >
 > Every time I try to open Outlook I get this message and Outlook immediately shuts down.
 > Can anyone help me? Thanks for any suggestions.
 >  Ben
 >
 >
 >
 >
 >
K. Orland - 11 Feb 2008 18:22 GMT
You don't want to try to repair scanpst.exe, you want to repair your PST
file. When running a repair, you have to browse to your PST file. This is the
file you want to run the repair against.  

Signature

Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/ 
http://www.howto-outlook.com/

> Thanks for responding, however I could not accomplish it. One of the messages was;
>
[quoted text clipped - 33 lines]
>   >
>   >
jamesholland@gmail.com - 12 Feb 2008 16:04 GMT
On Feb 11, 11:22 am, K. Orland <KOrl...@discussions.microsoft.com>
wrote:
> You don't want to try to repair scanpst.exe, you want to repair your PST
> file. When running a repair, you have to browse to your PST file. This is the
[quoted text clipped - 36 lines]
> >   > Can anyone help me? Thanks for any suggestions.
> >   >  Ben

And note it's scanpst.ext, not scanpsst.exe that you want to run.
Verna Joy - 12 Feb 2008 18:19 GMT
I am having the same problem.  Did you get your fixed?  Would you please tell
me how?
thanks
Verna Joy

> Hi All
> I am unable to open Outlook, this started a couple of weeks ago. I am using Window Live Mail in the meantime.
[quoted text clipped - 6 lines]
> Can anyone help me? Thanks for any suggestions.
>  Ben
Cameron Gay - 20 Feb 2008 18:15 GMT
Greetings,

I was having precisely the same problem. I tried just about everything including creating a new PST file and then exporting the old one to the new one and nothing worked.

Then I disabled Google Desktop (GD)and the problems dissapeared. Just to make sure, I re-enabled GD and the problems returned. Repeated above 5 tmes and got same result - ergo GD indexing is access the PST file.

If you don't have GD, it could be anti virus software scanning the PST file.

Hope this helps
 
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