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MS Office Forum / Outlook / General MS Outlook Questions / March 2008Franklin Covey PlanPlus 5 and Outlook
I previously had Outlook XP installed on my computer and Franklin Covey PP 5. Out of the blue FC quit working, it would generate a script error every time I tried to load that portion of Outlook. I uninstalled it, reinstalled it, repaired it, repaired Outlook, and nothing... I finally just installed Outlook 2003 and then installed FC PP5. When I try to load the Franklin Covey portion of Outlook, I get an error report screen. When I click "what does this error report contain?" it says, under modname, "planplusoutlookusercontrolhost.dll" and appname "outlook.exe". Does anyone have a clue why this wont work? I have chatted with the FC support and they are a joke. Any help would be much appreciated. If the FC people cannot help, then you are stuck. It is their program that is causing the faulting error. What does their help/support page say about compatibility between their version and Outlook 2003? Have you checked Google to see if someone else out there has had the same problem and found a fix?  SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Ryan C. asked: | I previously had Outlook XP installed on my computer and Franklin | Covey PP 5. Out of the blue FC quit working, it would generate a [quoted text clipped - 13 lines] | | Any help would be much appreciated. Thanks for the reply. Their page says it is compatible with everything up to office 07. I have looked on Google for hours reading things and nobody seems to have this problem. I am wondering if I have a virus and it did something to the necessary files, but when I do a scan nothing comes up. I thought maybe I had the sasser virus because lsass.exe and services.exe show up in the task manager, but I did that scan and nothing. Im totally at a loss here - and the weirdest part is it happened out of the blue. > If the FC people cannot help, then you are stuck. It is their program that is causing the faulting error. > [quoted text clipped - 17 lines] > | > | Any help would be much appreciated. UPDATE: I noticed that when I go to the add-in manager, Franklin Covey doesnt even show up. I got on my other computer, which has FC, and it has it there... > I previously had Outlook XP installed on my computer and Franklin Covey PP 5. > Out of the blue FC quit working, it would generate a script error every time [quoted text clipped - 12 lines] > > Any help would be much appreciated. Then go to Help->Disabled Items and uncheck FC. SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Ryan C. asked: | UPDATE: | [quoted text clipped - 19 lines] || || Any help would be much appreciated. I can't, it doesnt show up under disabled items. > Then go to Help->Disabled Items and uncheck FC. > [quoted text clipped - 21 lines] > || > || Any help would be much appreciated. Does it show up in COM Add-ins or Add-in Manager? (Tools->options->other->advanced) SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Ryan C. asked: | I can't, it doesnt show up under disabled items. | [quoted text clipped - 32 lines] |||| |||| Any help would be much appreciated. sorry for such a LATE reply! Yeah, it shows up in the add-ins manager. It works on my other computer, which has the exact same setup. Im stumped. > Does it show up in COM Add-ins or Add-in Manager? (Tools->options->other->advanced) > [quoted text clipped - 34 lines] > |||| > |||| Any help would be much appreciated.
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