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MS Office Forum / Outlook / General MS Outlook Questions / February 2008

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Outlook 2007 crashes when trying to attach a file to a message

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OkieTom - 16 Feb 2008 12:10 GMT
Every time I click on the attach file icon, Outlook 2007 hesitates & then
crashes.  If forces a restart, Here is the error log on this. I would
appreciate any help fixing this.
Event Type:    Error
Event Source:    Microsoft Office 12
Event Category:    None
Event ID:    1000
Date:        2/15/2008
Time:        1:08:41 PM
User:        N/A
Computer:    YOUR-4DACD0EA75
Description:
Faulting application outlook.exe, version 12.0.6212.1000, stamp 46e03e45,
faulting module arcspl.ax, version 2.4.1.12, stamp 41a4a24c, debug? 0, fault
address 0x00002305.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 6f 00 75 00 74 00    .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00   l.o.o.k.
0038: 2e 00 65 00 78 00 65 00   ..e.x.e.
0040: 20 00 31 00 32 00 2e 00    .1.2...
0048: 30 00 2e 00 36 00 32 00   0...6.2.
0050: 31 00 32 00 2e 00 31 00   1.2...1.
0058: 30 00 30 00 30 00 20 00   0.0.0. .
0060: 34 00 36 00 65 00 30 00   4.6.e.0.
0068: 33 00 65 00 34 00 35 00   3.e.4.5.
0070: 20 00 69 00 6e 00 20 00    .i.n. .
0078: 61 00 72 00 63 00 73 00   a.r.c.s.
0080: 70 00 6c 00 2e 00 61 00   p.l...a.
0088: 78 00 20 00 32 00 2e 00   x. .2...
0090: 34 00 2e 00 31 00 2e 00   4...1...
0098: 31 00 32 00 20 00 34 00   1.2. .4.
00a0: 31 00 61 00 34 00 61 00   1.a.4.a.
00a8: 32 00 34 00 63 00 20 00   2.4.c. .
00b0: 66 00 44 00 65 00 62 00   f.D.e.b.
00b8: 75 00 67 00 20 00 30 00   u.g. .0.
00c0: 20 00 61 00 74 00 20 00    .a.t. .
00c8: 6f 00 66 00 66 00 73 00   o.f.f.s.
00d0: 65 00 74 00 20 00 30 00   e.t. .0.
00d8: 30 00 30 00 30 00 32 00   0.0.0.2.
00e0: 33 00 30 00 35 00 0d 00   3.0.5...
00e8: 0a 00                     ..
OkieTom - 16 Feb 2008 12:55 GMT
I wanted to let you all know that I believe I fixed this problem. I think it
was the googel desk top toolbar. I geuss I should not place things like eye
candy on my desk top that I dont know what it would do to the rest of my
system. Live care picked it up as malware. When I uninstalled  google desk
top and restarted the computer, live care also picked up a trojan down loader
I believe from googel desk top. After cleaning my system, I am now abel to
attach files once again. Thanks for all the post they were helpful in solving
my issue.

> Every time I click on the attach file icon, Outlook 2007 hesitates & then
> crashes.  If forces a restart, Here is the error log on this. I would
[quoted text clipped - 45 lines]
> 00e0: 33 00 30 00 35 00 0d 00   3.0.5...
> 00e8: 0a 00                     ..
 
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