Vista Business/Outlook 2003 has stopped working.

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frdbadf - 21 Feb 2008 01:05 GMT

Lenova notebook, Vista Business, Outlook 2003, Exchange 2003.

Everything was great for 6 months, 2 weeks ago client could not attach files
from network drives. Error was MS Word has stopped working. Within Outlook
2003 could not change anything under Tools, Options, Mail Format without it
crashing.

Found article about Stationary, had to disable Stationary using Regedit (Sue
Moshey paper). Seemed to solve network drive problem but still could not set
or change anything within Outlook, Tools, Options, Mail Format, i.e., cannot
change HTML to RTF, no signature, nada.

Tried every imaginable Outlook command line option, /safe /firstrun /profile.

Tried new Outlook Profile, Windows User Profile, joined domain, No
Exchange.. only PST.

Uninstalled Word, next tried Outlook, reinstalled both, uninstalled all of
MS Office. Reinstalled to different folder (custom install), applied SP3.

No problem sending or receiving... can't attach any files, can't use
signatures...

Current error is "Microsoft Office Outlook has stopped working. A problem
caused the program to stop working correctly."

Only relevant fix I have found was on Experts-Exchange, reformat and
reinstall Vista. Is this it?

Signature

Phil Gilbert
Free Radical, LTD.

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matt - 09 Mar 2008 00:04 GMT

I am having exactly the same problem. Are their any solutions available?

> Lenova notebook, Vista Business, Outlook 2003, Exchange 2003.
>
[quoted text clipped - 24 lines]
> Only relevant fix I have found was on Experts-Exchange, reformat and
> reinstall Vista. Is this it?

Reply to this Message

frdbadf - 11 Mar 2008 15:36 GMT

Matt,

I ran out of time and the client out of patience. I had to resort to the
following,

1. I ran SFC /scannow on the OS at a command prompt. It finished and said
there was file corruption that it could not fix.

2. I then booted from the Vista Business CD and performed a repair of the
existing installation, (read and follow carefully, it is different than XP
and was a little difficult to follow. It could be because it is a manuf. OEM
version and/or also I never had to repair Vista before .)

That solved the problem without reformatting and losing installed
programs/data.

It took awhile for the routine to finish. I hope this helps.

Your is the fifth reference to this problem I have seen. I can only hope MS
gets a handle on this.

Signature

Phil Gilbert
Free Radical, LTD.

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