Not the usual unread message count problem...

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Steve - 29 Feb 2008 13:46 GMT

I was away for a few days and Outlook has developed a bizarre problem. When I
read messages, the unread count in the navigation pane doesn't decrease. It
updates OK in the unread messages folder, and updates correctly if I reboot,
but otherwise messages are not decrementing the count on a folder when I read
them. I can't find anything about this on knowledgebase. Anyone got any idea
what is going on?

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Roady [MVP] - 29 Feb 2008 14:41 GMT

Hard to say without any configuration information.

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Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
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http://www.msoutlook.info/
Real World Questions, Real World Answers

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> I was away for a few days and Outlook has developed a bizarre problem.
> When I
[quoted text clipped - 7 lines]
> idea
> what is going on?

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Steve Foster - 29 Feb 2008 15:32 GMT

It's OL 2003 SP3 (11.8169.8172) running standalone on XP SP2, posting to a
very old and much converted PST file

> Hard to say without any configuration information.
>
[quoted text clipped - 9 lines]
> > idea
> > what is going on?

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kevin oreilly - 27 Mar 2008 01:01 GMT

Did you ever find a fix for this? I have the same problem with a user running Outlook 2003 SP3, restart of outlook doesn't help, reboot does. However, re-occurs next day, Outlook says 4 new messages, none highlighted as unread though. Did run detect and repair. And currently running microsoft update.

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