Multilanguage mail problem

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Cal - 07 Mar 2008 04:31 GMT

Hi.
my big big boss uses ms outlook to check email. he needs to read Trad
Chinese, Simplified Chinese and Japanese all together.

He is using CHI XP Pro, with CHI office 2003 pro. I tried many settings but
still fail. if i change the MUI to Jap, can see Japanese mail but the
INBOX,SENT,DRAFT default folder on the left will changed to scrambled
characters. if I change the MUI to ENG, the Japanese email content or subject
line could not be read.

Please help, does anybody knows which combination of OS/Office/settings will
suit the best!? thanks~~

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Pat Willener - 07 Mar 2008 07:12 GMT

To read mail that contains various multibyte characters you need to run
Outlook in Unicode Mode; for more information see
http://office.microsoft.com/en-us/ork2003/HA011402551033.aspx
http://office.microsoft.com/en-us/ork2003/HA011402611033.aspx

Incoming mail also *must* be marked with the correct encoding. Chinese
messages will probably be correctly identified with Chinese Outlook, but
Japanese messages must be encoded with ISO-2022-JP.

P.S. naturally, Japanese language support must be installed on Windows.
I don't think that Japanese MUI will help in any way.

> Hi.
> my big big boss uses ms outlook to check email. he needs to read Trad
[quoted text clipped - 8 lines]
> Please help, does anybody knows which combination of OS/Office/settings will
> suit the best!? thanks~~

Reply to this Message

Cal - 07 Mar 2008 08:14 GMT

Oh i see.. but do i have to install Jap language support on top ? u mean on
OS or Office side? I thought it was already included with the installation
package.

> To read mail that contains various multibyte characters you need to run
> Outlook in Unicode Mode; for more information see
[quoted text clipped - 20 lines]
> > Please help, does anybody knows which combination of OS/Office/settings will
> > suit the best!? thanks~~

Reply to this Message

Pat Willener - 08 Mar 2008 04:13 GMT

Japanese language support is part of the OS. In English Windows XP you
enable it via Control Panel | Regional and Language Options | tab
Languages | Install Files for East Asian languages. I don't know if this
is automatically done for Chinese Windows.

Anyway, check the encoding of incoming Japanese messages. And Unicode Mode.

> Oh i see.. but do i have to install Jap language support on top ? u mean on
> OS or Office side? I thought it was already included with the installation
[quoted text clipped - 24 lines]
>>> Please help, does anybody knows which combination of OS/Office/settings will
>>> suit the best!? thanks~~

Reply to this Message

Cal - 08 Mar 2008 05:14 GMT

> Japanese language support is part of the OS. In English Windows XP you
> enable it via Control Panel | Regional and Language Options | tab
> Languages | Install Files for East Asian languages. I don't know if this
> is automatically done for Chinese Windows.

East Asian language pack is already included/installed. Checked in Regional
settings.

> Anyway, check the encoding of incoming Japanese messages. And Unicode Mode.

Can u show me how to check the settings? Jap and Unicode mode.

Thanks.

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Pat Willener - 08 Mar 2008 07:15 GMT

Regarding Unicode Mode, see the links I posted in my first reply.

You can see the encoding by opening the message, View | Options, look
for a line that looks like
Content-Type: text/plain; charset=

The string after the = sign is the encoding.

>> Japanese language support is part of the OS. In English Windows XP you
>> enable it via Control Panel | Regional and Language Options | tab
[quoted text clipped - 9 lines]
>
> Thanks.

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