MS Office Forum / Outlook / General MS Outlook Questions / March 2008
Sent Messages not saved at all in Outlook 2007 (or 2003)
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Taron - 11 Mar 2008 06:38 GMT This question has been asked several times by several people, and the answer is yet to be forthcoming. When I (we) send a message in either Outlook 2003 or 2007, the sent messages have suddenly stopped being saved in the "Sent Items" box. Now this seems very much like a programming "bug" to me -- so many others have the same problem. All the "configuration" settings are correct (on my machine), after many hours of setting, re-setting, and checking. Still, the sent messages are "gone" forever. As far as I am concerned, this is a desperate situation. Like the others, I NEED those messages saved. Does *anybody* have any idea what the problem might be? The suggestions so far offered just don't seem to solve the problem.
 Signature Taron
Pat Willener - 11 Mar 2008 06:54 GMT I haven't seen past suggestions to the problem, so I don't know what you have tried so far. I also don't know the solution for the problem, as I have not experienced it myself. But I do understand your concern; a mail client that does not save your sent messages is virtually useless!
If I were in the same situation I would try two things: - delete your profile, recreate it, and try again. - try Outlook in Safe Mode (outlook.exe /safe) and see if it still happens
> This question has been asked several times by several people, and the answer > is yet to be forthcoming. When I (we) send a message in either Outlook 2003 [quoted text clipped - 6 lines] > messages saved. Does *anybody* have any idea what the problem might be? The > suggestions so far offered just don't seem to solve the problem. Taron - 11 Mar 2008 07:59 GMT Thanks, Pat Willener: I'll try that and see what happens.
 Signature Taron
> I haven't seen past suggestions to the problem, so I don't know what you > have tried so far. I also don't know the solution for the problem, as I [quoted text clipped - 15 lines] > > messages saved. Does *anybody* have any idea what the problem might be? The > > suggestions so far offered just don't seem to solve the problem. VanguardLH - 11 Mar 2008 09:02 GMT > This question has been asked several times by several people, and > the answer [quoted text clipped - 15 lines] > be? The > suggestions so far offered just don't seem to solve the problem. - Check your rules. Try disabling them all when sending a test e-mail. - Check the view on the folder (i.e., which view and the definition of that view). - Check the option as to where a copy of the sent item is saved. It may not be into the Sent Items folder and instead in the same folder (other than Inbox) where the original message was put. This applies to replies. It was not clear if the problem occurred for new messages or only when you reply. - You mention both Outlook 2003 and Outlook 2007. There can be only ONE instance of Outlook installed in an instance of Windows. - Pat's suggestion of recreating the mail profile is effectively trying to get you to create a new .pst file. You don't need to create new mail profile for that. If the problem is a corrupted message store (.pst file), you can exit Outlook, rename the old outlook.pst file to, say, oldoutlook.pst, and restart Outlook which will complain that it cannot find the old .pst file. Don't bother to point at the old .pst file and instead create a new one.
Note: The same question or symptoms by others does not equate to the same *cause* of YOUR problem. Trying to lump yourself in with others to garner extra attention will probably do the opposite and get you more likely to be ignored. Don't expect respondents to wander around trying to build up the context of your situation trying to find what are the "suggestions so far offered" from other posts or wherever you saw them. Not describing what were those other suggestions or what you have already tried means respondents end up duplicating your previous efforts. Detail YOUR problem if you want someone to offer help on YOUR problem. Also, few users return to report if a suggestion worked or not, so an unclosed thread is simply an abandoned thread by the original poster. You won't know if one of the suggestions worked for that user.
Read: http://66.39.69.143/goodpost.htm http://support.microsoft.com/kb/555375 http://users.tpg.com.au/bzyhjr/liszt.html
Taron - 11 Mar 2008 18:31 GMT Thank you, VanguardLH: You are absolutely right. I mentioned Outlook 2003 *and* 2007 because I saw that somebody else had the same probem in Outlook 2003-- and I assumed it must have the same cause. I *do* need to stick with my own situation.
I very much appreciate your suggestions and help. I think what amazes me the most is that so many people like yourself are willing to take the time and make the effort to help others less knowledgeable and less experienced. At least please know that your help is appreciated, however "mentally challenged" I may be.
 Signature Taron
> > This question has been asked several times by several people, and > > the answer [quoted text clipped - 53 lines] > http://support.microsoft.com/kb/555375 > http://users.tpg.com.au/bzyhjr/liszt.html Taron - 11 Mar 2008 20:42 GMT As you can all see, I am very new at using this forum, or any such forum, so I am bound to make mistakes. Thanks again, VanguardLH, for the URL references. I read them, and now understand the rules and the other information you wanted me to know. And, DM, your idea is a great "work-around" until I can try some of the suggested solutions and find one that works. Thank all of you for your efforts to help. And, I will promise to post the solution if and when I find one -- especially if it is a suggestion from someone in this group.
 Signature Taron
> - Check your rules. Try disabling them all when sending a test > e-mail. [quoted text clipped - 33 lines] > http://support.microsoft.com/kb/555375 > http://users.tpg.com.au/bzyhjr/liszt.html VanguardLH - 11 Mar 2008 21:43 GMT > As you can all see, I am very new at using this forum, or any such > forum, so [quoted text clipped - 7 lines] > to post the solution if and when I find one -- especially if it is a > suggestion from someone in this group. But if none of the suggestions resolve the problem then you still need to come back to say so (and also mentioned what you tried that did not work). Otherwise, no one knows if the suggestions worked or not and conversations in Usenet quickly grow stale meaning that who chose to respond before may no longer be watching that thread to offer further but different suggestions. Personally I watch the threads that I start or in which I participate but not if the last post was over 5 days old. The tendency is to move on to reading and helping with newer posts.
Taron - 11 Mar 2008 21:42 GMT Well, to my complete astonishment, I first deleted (not just disabled) ALL my "Rules," then had to answer an e-mail message. That sent mail appeared in the "Sent Items" folder just as normally as it always has. Tried it again by sending an e-mail to myself using another e-mail address, and that worked too. Did not need to try any of the other proposed solutions -- just deleting all the rules fixed the problem. I had prepared myself for another long night, trying one suggestion after another, but the very *first* one worked !! -- With a Heartfelt Thanks to VanguardLH.
And DM -- I don't keep copies just to prove they were sent. I have to refer back to them very often for information that I can't remember and need -- like 10 minutes ago when I received a note from someone expecting a check from me. I had to check back to when I mailed that check. Fortunately, the info was there.
Best Regards to all those who kindly help people like me!
 Signature Taron =========================
> > This question has been asked several times by several people, and > > the answer [quoted text clipped - 53 lines] > http://support.microsoft.com/kb/555375 > http://users.tpg.com.au/bzyhjr/liszt.html DM - 11 Mar 2008 21:58 GMT It's wonderful everything worked out for you. As far as the "proof" remark, I was speaking from a business stand point. As mentioned, if it is personal, having things saves when sent is mostly unneeded for any function. Everyone does have their own needs for any given item though.
However, be careful when re creating your rules. It appears that one was set to not allow sent items to be saved.
> Well, to my complete astonishment, I first deleted (not just disabled) ALL > my [quoted text clipped - 75 lines] >> http://support.microsoft.com/kb/555375 >> http://users.tpg.com.au/bzyhjr/liszt.html VanguardLH - 11 Mar 2008 22:16 GMT > It's wonderful everything worked out for you. > As far as the "proof" remark, I was speaking from a business stand [quoted text clipped - 4 lines] > However, be careful when re creating your rules. It appears that one > was set to not allow sent items to be saved. My guess is that one, or more, of them is missing the stop-clause which means more than one rule is getting exercised on the same e-mail. However, inbound rules won't affect saving the sent copy of a message, so Taron needs to check which rules were set to check on outbound e-mails. Problem is that Taron deleted all his rules so now he has nothing to check. Guess his rules weren't important (or as important as having a saved copy of sent e-mails).
philstjohn@gmail.com - 12 Mar 2008 00:46 GMT Dear Vanguard, Your astute reply and acumen suggested you might know a solution to a problem with Outlook 2007 that I (and others have had). Outlook is sending more messages than exist in my Outbox!
For example if I just composed one email and hit send - it says "Sending message 1 out of 3", then "2 out of 3" then 3 out of 3" then "Complete" I used the Outlook logger to confirm it actually sent 2 extra messages that were never in my Outbox and are not in my "Sent" folder (as all the legitimate messages are)
Note I have turned off "Receipts" requests and replies. Thanks to you or anyone who knows how to stop this problem. I'm worried those extra emails have confidential info going somewhere in the clouds.
Pat Willener - 12 Mar 2008 04:02 GMT Please start a new thread for a new problem; don't "hijack" existing conversations.
> Dear Vanguard, > Your astute reply and acumen suggested you might know a solution to a [quoted text clipped - 12 lines] > worried those extra emails have confidential info going somewhere in > the clouds. DM - 11 Mar 2008 20:25 GMT If the problem persists and "if" there truely is not a cure at this time because you all have exhausted all ideas, couldn't she cc herself in all messages and when they come back to her, put them in a temp folder?
The basic reason for having the sent messages save is for proof you sent the correspondence, correct? I agree a browser is useless if it wont save but actually we really don't need all sent messages saved. In the personal sector anyway with all the chain letter junk anyways. Therefore, if she adopts this culture, she will truly only save the needed sent messages. Furthermore, she could set up sub folders to her inbox, categorized according to the programs "subjects" she sends to.
Is this an option or is this just a wacked out way of organization for me?
> This question has been asked several times by several people, and the > answer [quoted text clipped - 9 lines] > The > suggestions so far offered just don't seem to solve the problem. VanguardLH - 11 Mar 2008 21:53 GMT > If the problem persists and "if" there truely is not a cure at this > time because you all have exhausted all ideas, couldn't she cc [quoted text clipped - 12 lines] > Is this an option or is this just a wacked out way of organization > for me? Not that whacked out. There are products, like AutoBcc from Alfalina (I've never used it), that will automatically include a Bcc recipient in every outbound e-mail. You would specify yourself as the Bcc recipient. When an item moves from the Outbox to the Sent Items folder, all you know is that Outlook got an +OK status back from the SMTP mail host which means your e-mail got successfully accepted by your outbound mail server. That does NOT let you know if that mail server actually sent your e-mail or when it sent it from there. Getting back your e-mail as it was sent from your outbound mail server lets you know that the mail server did actually send it from there and gives you the real time of when it sent it.
If you add a signature or use a template, you could define a rule that looks for some specific identifier string in the body of a received e-mail where you were not listed in the To or Cc headers. The rule would then move that e-mail into a folder named, say, "Send Completed" or whatever floats your boat. You would want to trigger on something other than just yourself not included in the To/Cc headers because lots of e-mail gets delivered without listing you as the recipient (and has nothing to do with using Bcc but instead how list- and bulk servers work and the RCPT-TO command in SMTP).
Some senders want more assurance that their e-mail actually got out from their SMTP server than a copy that got moved into their Sent Items folder when the SMTP accepted that e-mail but has yet to actually deliver it. Of course, this means doubling up on the bandwidth consumed by your outbound e-mails since you are sending yourself a copy as an e-mail itself rather than as a status check with a *copy* of that e-mail made locally.
Taron - 11 Mar 2008 23:02 GMT VanguardLH is exactly right again. The rules were not important to me at all -- but the "sent copies" are vital. I can always make new rules as the need arises, and be a little more careful about them now. Many rules I make cause unexpected troubles, so I did not hesitate to blast them all.
 Signature Taron
> > If the problem persists and "if" there truely is not a cure at this > > time because you all have exhausted all ideas, couldn't she cc [quoted text clipped - 42 lines] > yourself a copy as an e-mail itself rather than as a status check with > a *copy* of that e-mail made locally.
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