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MS Office Forum / Outlook / General MS Outlook Questions / March 2008

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Outlook Automatically zips ALL attachments

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Diannascats - 11 Mar 2008 06:46 GMT
I am using Microsoft Offce Small Business Edition 2003.  A few months ago I
downloaded the SP2 for Office that contained all updates.  But whenever I try
to send an attachment the recipient receives it in a zipped folder that's in
ANOTHER zipped folder and then, I am repeatedly told, "jibberish" appears in
the last folder.  This happens when sending simple, one-paged Word docs to
trying to send a couple of photos.  When I RECEIVE attachments they are in a
compressed mode and the sender did not send them in that manner.   I have
looked "everywhere" and cannot figure out how to get Outlook back to sending
attachements the way they should be.  I would greatly appreciate any help
anyone can give.  Thank you.
Milly Staples [MVP - Outlook] - 11 Mar 2008 07:10 GMT
Outlook has no ability to zip attachments.  Look to see what you have for add-ins that would do this.  For instance, the old program quickview plus used to have this as an option.

Signature

Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Diannascats asked:

| I am using Microsoft Offce Small Business Edition 2003.  A few months
| ago I downloaded the SP2 for Office that contained all updates.  But
[quoted text clipped - 7 lines]
| back to sending attachements the way they should be.  I would greatly
| appreciate any help anyone can give.  Thank you.
Diannascats - 11 Mar 2008 07:38 GMT
Thank you for your quick response, Milly.  I feel foolishy inept!  Windows XP
actually does the "zipping," right??  (I'm using Windows XP Professional).  
I'm not giving the command for Windows to zip any folders.  Am I making any
sense whatsoever??

> Outlook has no ability to zip attachments.  Look to see what you have for add-ins that would do this.  For instance, the old program quickview plus used to have this as an option.
>
[quoted text clipped - 9 lines]
> | back to sending attachements the way they should be.  I would greatly
> | appreciate any help anyone can give.  Thank you.
VanguardLH - 11 Mar 2008 08:26 GMT
>> Diannascats asked:
>>>
[quoted text clipped - 27 lines]
> making any
> sense whatsoever??

Nope.  Not Outlook or Windows is doing the automatic zipping.  You
have a plug-in or local proxy that is altering your e-mails.  The zip
facility in Windows XP only works on folders and files on your hard
disk.  There are no folder or files inside of Outlook.  Folders and
items inside of Outlook are to represent the hierarchy of your message
store and are inside a single database file.

Start Outlook in its safe mode ("outlook.exe /safe").  That loads
Outlooks without any plug-ins.  If your e-mails then send without
getting zipped then you have a plug-in that is causing the problem.
Diannascats - 11 Mar 2008 08:56 GMT
Thank you VanguardLH!

Excuse my ignorance but I am trying to learn all I can.  Where do I find
"add-ins" and "plug-ins?"  And, what are they?

> >> Diannascats asked:
> >>>
[quoted text clipped - 38 lines]
> Outlooks without any plug-ins.  If your e-mails then send without
> getting zipped then you have a plug-in that is causing the problem.
VanguardLH - 11 Mar 2008 09:14 GMT
> Excuse my ignorance but I am trying to learn all I can.  Where do I
> find
> "add-ins" and "plug-ins?"  And, what are they?

Under Outlook 2002, Tools -> Options -> Other -> Advanced Options
- Add-in Manager
- COM add-ins

Navigation through the menus and panels may differ in Outlook 2003.
Did you try running Outlook in its safe mode, as suggested, to see if
the problem went away?
Diannascats - 11 Mar 2008 18:14 GMT
Yes, I sent an email with an attachment but haven't heard back from my sister
who lives in a different state.  She uses AOL.  I don't know if that's part
of the problem or not.  Thank you for the info regarding add-ons and plug-ins.

I am using a pop and smtp mail account with Roadrunner.  Does this info help??

> > Excuse my ignorance but I am trying to learn all I can.  Where do I
> > find
[quoted text clipped - 7 lines]
> Did you try running Outlook in its safe mode, as suggested, to see if
> the problem went away?
VanguardLH - 11 Mar 2008 21:25 GMT
>>> Excuse my ignorance but I am trying to learn all I can.  Where do
>>> I
[quoted text clipped - 9 lines]
>> if
>> the problem went away?

> Yes, I sent an email with an attachment but haven't heard back from
> my sister
[quoted text clipped - 5 lines]
> I am using a pop and smtp mail account with Roadrunner.  Does this
> info help??

Not really.  If a plug-in is doing the zipping, it probably doesn't
matter what type of e-mail account(s) you have defined in Outlook.
Don't know why you need to wait for your sister to read your test
e-mail.  Just send a test e-mail to yourself but use the webmail
interface to your account to look at that test e-mail rather than
download it back to Outlook.

So when you review the list of add-ons and plug-ins that have been
installed in Outlook, what were they?
Diane Poremsky [MVP] - 11 Mar 2008 16:43 GMT
if they are coming from the sender, it could be happening on the mail
server. What type of mail acct do you have?

using command line switches is explained here:
http://www.outlook-tips.net/beginner/switches.htm

Signature

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> I am using Microsoft Offce Small Business Edition 2003.  A few months ago
> I
[quoted text clipped - 12 lines]
> attachements the way they should be.  I would greatly appreciate any help
> anyone can give.  Thank you.
Diannascats - 11 Mar 2008 18:16 GMT
Diane,

It happens when I send emails.  I have a pop/smtp email account using
Roadrunner.  Does this help?  Also, in the other messages I said I was using
Office 2003 Small Business Edition and the operating system is Windows XP
Professional.

> if they are coming from the sender, it could be happening on the mail
> server. What type of mail acct do you have?
[quoted text clipped - 18 lines]
> > attachements the way they should be.  I would greatly appreciate any help
> > anyone can give.  Thank you.
Diane Poremsky [MVP] - 11 Mar 2008 18:27 GMT
I don't think RR does it, but some companies do for their employees email.

Do you have WinZip installed? What firewall and antivirus software do you
use?

In outlook 2003, go to tools, options, other tab, advanced options, add-ins
to see what is installed.

Signature

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Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
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> Diane,
>
[quoted text clipped - 34 lines]
>> > help
>> > anyone can give.  Thank you.
Diannascats - 11 Mar 2008 20:01 GMT
Again, thank you Diane!

I don't think I have WinZip installed -- it's not in Add/Remove Programs and
it didn't come up with a "search."  Under Add-In Manager two boxes were
checked:  "Exchange Extensions propertypages," and "Fax Server Extension."  
However, "Install" was highlighted so I don't think either is actually
installed.  Under COM Add-Ins there was the sub "Add-Ins Available:  "Qurb
Outlook Add-In."  I don't know what "qurb" means but since it's "available" I
don't think it's installed, either.

Hope this helps.

> I don't think RR does it, but some companies do for their employees email.
>
[quoted text clipped - 42 lines]
> >> > help
> >> > anyone can give.  Thank you.
VanguardLH - 11 Mar 2008 21:36 GMT
> Again, thank you Diane!
>
[quoted text clipped - 11 lines]
> "available" I
> don't think it's installed, either.

If it is listed then it *is* installed.  If it is not deselected then
it *is* active.

Qurb is an old anti-spam program that Computer Associates bought and
renamed to their AntiSpam product.

http://www.qurb.com/

So Qurb, er, CA AntiSpam installed a plug-in and is manipulating your
e-mails.  Typically anti-spam products only interrogate or touch the
inbound e-mails but some will modify the outbound e-mails.  If you
start Outlook in its safe mode ("outlook.exe /safe") then plug-ins are
NOT loaded, and that would include the Qurb plug-in.

I don't bother with products from CA.  When CA buys a product, it is
to penetrate a market and not because it is a good product.  I've been
in competitor companies that rejoice when CA buys their competitor's
software because that means customers will start to look elsewhere for
the same functionality, especially after the 3-year period after which
CA drops any further development on a product (which was minimal to
start with after they bought the existing software).  Like Symantec
regarding consumer-grade software, CA is a publishing house and does
little development other than try to keep their product marketable for
a few years after acquiring it.

Since the name "Qurb" has absolutely no recognition by you, it is not
something that you use or know how to use.  So you might as well as
uninstall it.  While you mention finding Qurb in the list of plug-ins,
I thought that it added a toolbar to Outlook yet you didn't mention it
(or didn't think about mentioning it).
Diannascats - 11 Mar 2008 22:07 GMT
Thank you Vanguard.  Would anything I mentioned as Add-Ins affect my
attachment problem?

> > Again, thank you Diane!
> >
[quoted text clipped - 42 lines]
> I thought that it added a toolbar to Outlook yet you didn't mention it
> (or didn't think about mentioning it).
VanguardLH - 11 Mar 2008 22:13 GMT
> Thank you Vanguard.  Would anything I mentioned as Add-Ins affect my
> attachment problem?

The Qurb plug-in that I already mentioned in my prior post.  Starting
Outlook in its safe mode would eliminate that plug-in from loading.
Diannascats - 13 Mar 2008 21:58 GMT
Hi -- Sorry this is so late but I just returned.  I did open Out in Safe Mode
(you can do this by holding down the control key while clicking onto the
Outlook icon to open it).  It didn't seem to help but thank you for the
information and all the help you have give.

> > Thank you Vanguard.  Would anything I mentioned as Add-Ins affect my
> > attachment problem?
>
> The Qurb plug-in that I already mentioned in my prior post.  Starting
> Outlook in its safe mode would eliminate that plug-in from loading.
VanguardLH - 14 Mar 2008 00:59 GMT
> Hi -- Sorry this is so late but I just returned.  I did open Out in
> Safe Mode
[quoted text clipped - 3 lines]
> the
> information and all the help you have give.

I have heard that holding the Ctrl key while starting Outlook 2007
will load Outlook in its safe mode.  I don't use Outlook 2007 to know
if that actually works.  I did not hear of that trick until Outlook
2007.  You said you were using Outlook 2003.

Have you yet tried sending your outbound e-mails through Outlook
EXPRESS to see the problem remains?  If so, the problem is not in
Outlook but with something upstream of the e-mail client.
Diane Poremsky [MVP] - 14 Mar 2008 01:47 GMT
FWIW, the Ctrl trick works for at least Outlook 2002 and up.

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> I have heard that holding the Ctrl key while starting Outlook 2007 will
> load Outlook in its safe mode.  I don't use Outlook 2007 to know if that
> actually works.  I did not hear of that trick until Outlook 2007.  You
> said you were using Outlook 2003.
Diannascats - 15 Mar 2008 06:57 GMT
Holding the ctrl key while opening Outlook 2003 does open it in safe mode.  
One is even notified that ". . .has detected . . .to open in Safe Mode.  Do
you wish to continue . . .?"

When I open the attachments I send to myself they're in "Reading Layout."  
Sometimes it appears there ISN'T anything on the page but Outlook's Toolbar
allows you to manage what you're seeing by clicking onto "view," and by using
"close window."  Users of web-based email such as AOL wouldn't have the
capactiy to perform these actions so I'm assuming this is one of the reasons
my sister (AOL user) can't open my attachments so I decided to just send her
emails with attachments using my RR-based email.

Thank you so much for all the info.  I hope your knowledge helps other folks
out there in Cyberland!

> > Hi -- Sorry this is so late but I just returned.  I did open Out in
> > Safe Mode
[quoted text clipped - 12 lines]
> EXPRESS to see the problem remains?  If so, the problem is not in
> Outlook but with something upstream of the e-mail client.
Diane Poremsky [MVP] - 15 Mar 2008 15:11 GMT
The reading layout has nothing to do with it - it’s a function of newer
versions of Word and is just a no-editing-allowed view.

Signature

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Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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> Holding the ctrl key while opening Outlook 2003 does open it in safe mode.
> One is even notified that ". . .has detected . . .to open in Safe Mode.
[quoted text clipped - 33 lines]
>> EXPRESS to see the problem remains?  If so, the problem is not in
>> Outlook but with something upstream of the e-mail client.
VanguardLH - 15 Mar 2008 15:36 GMT
> Holding the ctrl key while opening Outlook 2003 does open it in safe
> mode.
[quoted text clipped - 15 lines]
> send her
> emails with attachments using my RR-based email.

I didn't go reviewing all the prior posts in this discussion, but I'm
wondering if you ever tried starting Windows in its Safe Mode and then
send a test e-mail.  Loading Outlook in its safe mode still had your
attachments get zipped.  Outlook doesn't do any zipping and plug-ins
that would do that would not get loaded when Outlook was started in
its Safe Mode.  So it seems that you have something outside of Outlook
but that is running on your host that is interrogating your e-mail
traffic and zipping the attachments.  Maybe in Windows safe mode this
other proxy-like software won't be running to do the zipping.
Diannascats - 15 Mar 2008 19:59 GMT
Hi again -- yes, I DID send emails with attachments in safe mode and they
were able to be opened.

Thank you all for your wonderful help.  I have learned a lot and I suspect
that's what these "communities" are all about.  THANK YOU.

> > Holding the ctrl key while opening Outlook 2003 does open it in safe
> > mode.
[quoted text clipped - 25 lines]
> traffic and zipping the attachments.  Maybe in Windows safe mode this
> other proxy-like software won't be running to do the zipping.
Diannascats - 13 Mar 2008 22:02 GMT
Should I eliminate the qurb add-in?  I couldn't find where you had responded
to the question about "qurb" before.

> > Thank you Vanguard.  Would anything I mentioned as Add-Ins affect my
> > attachment problem?
>
> The Qurb plug-in that I already mentioned in my prior post.  Starting
> Outlook in its safe mode would eliminate that plug-in from loading.
VanguardLH - 14 Mar 2008 00:53 GMT
> Should I eliminate the qurb add-in?  I couldn't find where you had
> responded
> to the question about "qurb" before.

From my prior post:

"Qurb is an old anti-spam program that Computer Associates bought and
renamed to their AntiSpam product.

http://www.qurb.com/

So Qurb, er, CA AntiSpam installed a plug-in and is manipulating your
e-mails.  Typically anti-spam products only interrogate or touch the
inbound e-mails but some will modify the outbound e-mails."

I have no experience using Qurb.  I might've looked at it years ago
but since I didn't stick to using it means that I did not consider it
of value.  It is up to you if you want to continue that anti-spam
program.  There are better and free solutions available.  I use
SpamPal.
Diane Poremsky [MVP] - 14 Mar 2008 01:52 GMT
I don't think Qurb zips attachments.  What firewall do you use?

Signature

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> Should I eliminate the qurb add-in?  I couldn't find where you had
> responded
[quoted text clipped - 5 lines]
>> The Qurb plug-in that I already mentioned in my prior post.  Starting
>> Outlook in its safe mode would eliminate that plug-in from loading.
Diannascats - 14 Mar 2008 07:55 GMT
Well, Vanguard you certainly know your "stuff!"  Go Microsoft!  CA added
these items to the toolbar:  "CA Anti-Spam" with an option to click a drop
down window, "Approve," "Block," and a "Search" space.  I now know what a
"qurb" is and I'll uninstall it.  The reason I was waiting to see if my
sister could open an attachment I sent her was because ALL the attachments I
send, even the emails with attachments that I FORWARD to her, are zipped.  At
least that is what she tells me.  I believe she DOES know a zipped
file/folder when she encounters one since she deals with scores of emails
daily for her business.  She uses AOL and, so far, only she and a friend in
yet a different state cannot open ANY email.  The emails I sent to myself I
was able to open.

I have used Norton and McAfee in the past.  McAfee seems to run heavily and
bogs down my system.  HOWEVER, I would rather have something that is "tried
and true" for my anti-everything.  This, I realize, is beyond the scope of
what this "community" if for but what anti-everything would YOU suggest?

Again, thank you for all the help.

> Thank you Vanguard.  Would anything I mentioned as Add-Ins affect my
> attachment problem?
[quoted text clipped - 45 lines]
> > I thought that it added a toolbar to Outlook yet you didn't mention it
> > (or didn't think about mentioning it).
VanguardLH - 14 Mar 2008 14:32 GMT
> I have used Norton and McAfee in the past.  McAfee seems to run
> heavily and
[quoted text clipped - 4 lines]
> what this "community" if for but what anti-everything would YOU
> suggest?

The problem with suites is that you rarely get the best of breed for
each component.  You get so-so components that the bundler has tried
to make cooperate with each other.  I am currently using McAfee's
suite because it is provided free from my ISP while I remain their
customer.  Yeah, I know lots of folks want to pan McAfee, like saying
that it consumes too much memory, but by the time I compile my own
separate programs to include the same feature set (firewall,
anti-virus, anti-malware, and privacy control) I end up consuming the
same amount of memory.  Also, it is not required to install everything
in a suite.  For example, and unless you feel compelled to do so, you
do not need to install the privacy component of McAfee's suite.
Others claim that McAfee will slow down their host.  ALL security
products will impact the responsiveness of a host.  The more security
programs you have running means the more CPU cycles they consume and
the more interrogation of file read/writes and network traffic that
occurs.  The only real problem that I've had with McAfee is
uninstalling it and then having to clean out all the remnant registry
entries.  McAfee now has a cleanup utility that helps.  Registry
editing shouldn't be done by amateurs.

If you want to build your own suite, the configurations that I've used
are:

- Firewall: Comodo or TallEmu.

All firewall versions from Comodo are free.  TallEmu has a free
version of Online Armor but their paid version has more features (but
even I feel that they really aren't needed so I just use the free
version).

Comodo came out with version 3.  It includes HIPS (host intrusion
protection system) to regulate what programs are allowed to load and
which programs can load what other programs.  This level of control
can be daunting to security neophytes.  You can disable Defense+ to
get rid of HIPS but then you lose what provides excellent control over
what can run on your host.  Anti-virus programs and other security
software that is based on signature databases are helpless against
zero-day attacks for unknown pests, but if you see a new program that
you don't recognize then you can prevent it from loading until you
have time to investigate it.  I still feel version 3 is a bit too
flaky for casual use.  Visit their forums to see that users are having
too many problems with it.  For typical users, I'd suggest using the
older version 2.4 of Comodo's firewall (although it does not include
HIPS).

TallEmu has their Online Armor.  It started out as a HIPS program and
then they added a firewall in version 2.  It is simpler to use than
Comodo.  Although OA includes HIPS, it doesn't have the parent-child
control of Comodo's v3 product to regulate what program can call what.
The assumption is that you have other security programs to detect the
malware parent that is trying to call the child program, like when
malware attempts to use Internet Explorer to make connections to its
bad web sites.

Of course, for those that have a NAT router with a built-in firewall,
often that is all they need for a firewall.  It isn't a great firewall
but it is better than nothing.  With the firewall included in Windows
and the router firewall, you should be safe enough from outside
attacks but you won't get any control over good and malware programs
having network access.  And not all "good" programs are necessarily
good to let run or let have a connection.  Some good programs do not
provide user-configurable options to control what they run or if they
can connect elsewhere.

- Antivirus: Avira, AVG, or Avast!

These are all free.  They are listed above in the order of their pest
coverage, not in order of their ease of use or in their absence of any
advertising.  Avira has top coverage but the free version also nags
you to buy their commercial version.  There are ways to eliminate
their avnotify.exe window that appears during an update and also
eliminate their splash window on loading.  While Avira has top
coverage (as measured at www.av-comparatives.org), I've also seen it
have more false positives than AVG and Avast!.  False positives waste
my time but not having exclusion lists in AVG also wastes my time.  If
my system setup consisted of only very well-known applications then
I'd go with AVG.  If my system has lots of games or low-level
utilities, I'd go with Avira.  However, I like that Avira lets me
define exclusion lists.  If the product triggers on a false alert that
a good program is a pest, I don't have to report the false alert and
wait until someday when the company decides to update their signature
database so I can use my good program.  I just add it to the exclusion
list.  I like AVG for more casual users but the free version has no
exclusion list.  You cannot run your good program while AVG is false
triggering on it until Grisoft eventually updates their signature
database, or you have to disable AVG to run the good program which
means you are left exposed to infection while you have AVG disabled
while you are running the good program.  Avast! is okay but personally
I've experienced more impact to the responsiveness to my host than
when using AVG or Avira, especially if you perform a task of copying
thousands of files between hard disks.

- Anti-malware: Windows Defender, SuperAntispyware, Ad-Aware, Spybot
S&D, AVG AntiSpyware and AntiRootkit, SpywareBlaster, BOClean.

Several are listed but I only have Windows Defender running all the
time.  Windows Defender does not have high coverage regarding what
pests it will detect, but then many users don't realize that all these
type of programs have low coverage, like 50% or less, and many have
even less coverage as to the number of pests that they can actually
successfully eradicate from your host without causing damage to the OS
setup.  I really don't use Windows Defender (WD) for pest detection.
I use it to notify me when good and bad programs attempt to make
changes to my system setup.  I don't need WD if I have another program
that does the same thing.  Comodo's v3 firewall has some of WD's
checks but not all so I'd use both with the nuisance that sometimes
I'll get duplicate alerts regarding the same change.  I'm using McAfee
which has its system guards which WD duplicates so I don't run WD when
using McAfee's suite.

For all the other anti-malware products that I list, I install them
but do NOT have them running all the time.  I do NOT use them as
on-access scanners.  I only use them as on-demand scanners; that is, I
occasionally update and use them to perform a manually initiated scan.
SpywareBlaster never runs continously, anyway.  That's not what it
does well.  It adds killbits to the registry to neuter ActiveX
controls that are known to be malware.  It can also add sites to the
Restricted Sites security zone to neuter those should you ever happen
to visit them.  The point of having multiple anti-malware programs
available (but not all running to avoid conflict and duplication of
effort and prompts and the incumbent impact on responsiveness of the
system) is to provide overlap.  They all have low coverage but they
have slightly different coverage so, in total, they have an aggregate
higher coverage than using any one by itself.

BOClean is a resident anti-trojan scanner.  It is getting a bit long
in the tooth but is still a good trojan detector.  Comodo now owns it
and keeps promising to roll its functionality in with their anti-virus
program (which I won't use because it has been in beta status during
its entire existence and has very poor coverage, like 38% versus 93%
to 99% for the others that I mentioned).  If you aren't using McAfee
or Avira then I'd probably add BOClean.

You can go with a suite, like McAfee, or you can roll your own suite.
However, when you get done rolling your own, there can be conflicts
between the components that you used.  Also, when you monitor memory
and CPU consumption, the roll-your-own solution pretty much consumes
the same amount of resources and impacts the system responsiveness
just as bad as the suite solution.  Of Norton and McAfee, I would NOT
recommend Norton products.  I do like Symantec products but those are
enterprise solutions, not consumer-grade solutions.  On my host OS, I
use McAfee.  I have rolled my own suites but ended up back with
McAfee.  In the virtual machines that I run under VMWare Server, I use
a roll-your-own solution, typically Online Armor, AVG, Windows
Defender are running with the other mentioned anti-malware programs
installed but used only for on-demand scanning (and I don't bother
with BOClean in a VM).
Diannascats - 11 Mar 2008 20:02 GMT
Diane, I'm sorry I forgot the anti-virus/spyware programs:  I use CA and
Windows Defender and Spybot Search and Destroy.  CA is operational in real
time, of course, and it's always up-to-date.  I started using CA about four
months ago.  RR offers it free to its customers.

> I don't think RR does it, but some companies do for their employees email.
>
[quoted text clipped - 42 lines]
> >> > help
> >> > anyone can give.  Thank you.

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