MS Office Forum / Outlook / General MS Outlook Questions / March 2008
Outlook Automatically zips ALL attachments
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Diannascats - 11 Mar 2008 06:46 GMT I am using Microsoft Offce Small Business Edition 2003. A few months ago I downloaded the SP2 for Office that contained all updates. But whenever I try to send an attachment the recipient receives it in a zipped folder that's in ANOTHER zipped folder and then, I am repeatedly told, "jibberish" appears in the last folder. This happens when sending simple, one-paged Word docs to trying to send a couple of photos. When I RECEIVE attachments they are in a compressed mode and the sender did not send them in that manner. I have looked "everywhere" and cannot figure out how to get Outlook back to sending attachements the way they should be. I would greatly appreciate any help anyone can give. Thank you.
Milly Staples [MVP - Outlook] - 11 Mar 2008 07:10 GMT Outlook has no ability to zip attachments. Look to see what you have for add-ins that would do this. For instance, the old program quickview plus used to have this as an option.
 Signature Milly Staples [MVP - Outlook]
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After furious head scratching, Diannascats asked:
| I am using Microsoft Offce Small Business Edition 2003. A few months | ago I downloaded the SP2 for Office that contained all updates. But [quoted text clipped - 7 lines] | back to sending attachements the way they should be. I would greatly | appreciate any help anyone can give. Thank you. Diannascats - 11 Mar 2008 07:38 GMT Thank you for your quick response, Milly. I feel foolishy inept! Windows XP actually does the "zipping," right?? (I'm using Windows XP Professional). I'm not giving the command for Windows to zip any folders. Am I making any sense whatsoever??
> Outlook has no ability to zip attachments. Look to see what you have for add-ins that would do this. For instance, the old program quickview plus used to have this as an option. > [quoted text clipped - 9 lines] > | back to sending attachements the way they should be. I would greatly > | appreciate any help anyone can give. Thank you. VanguardLH - 11 Mar 2008 08:26 GMT >> Diannascats asked: >>> [quoted text clipped - 27 lines] > making any > sense whatsoever?? Nope. Not Outlook or Windows is doing the automatic zipping. You have a plug-in or local proxy that is altering your e-mails. The zip facility in Windows XP only works on folders and files on your hard disk. There are no folder or files inside of Outlook. Folders and items inside of Outlook are to represent the hierarchy of your message store and are inside a single database file.
Start Outlook in its safe mode ("outlook.exe /safe"). That loads Outlooks without any plug-ins. If your e-mails then send without getting zipped then you have a plug-in that is causing the problem.
Diannascats - 11 Mar 2008 08:56 GMT Thank you VanguardLH!
Excuse my ignorance but I am trying to learn all I can. Where do I find "add-ins" and "plug-ins?" And, what are they?
> >> Diannascats asked: > >>> [quoted text clipped - 38 lines] > Outlooks without any plug-ins. If your e-mails then send without > getting zipped then you have a plug-in that is causing the problem. VanguardLH - 11 Mar 2008 09:14 GMT > Excuse my ignorance but I am trying to learn all I can. Where do I > find > "add-ins" and "plug-ins?" And, what are they? Under Outlook 2002, Tools -> Options -> Other -> Advanced Options - Add-in Manager - COM add-ins
Navigation through the menus and panels may differ in Outlook 2003. Did you try running Outlook in its safe mode, as suggested, to see if the problem went away?
Diannascats - 11 Mar 2008 18:14 GMT Yes, I sent an email with an attachment but haven't heard back from my sister who lives in a different state. She uses AOL. I don't know if that's part of the problem or not. Thank you for the info regarding add-ons and plug-ins.
I am using a pop and smtp mail account with Roadrunner. Does this info help??
> > Excuse my ignorance but I am trying to learn all I can. Where do I > > find [quoted text clipped - 7 lines] > Did you try running Outlook in its safe mode, as suggested, to see if > the problem went away? VanguardLH - 11 Mar 2008 21:25 GMT >>> Excuse my ignorance but I am trying to learn all I can. Where do >>> I [quoted text clipped - 9 lines] >> if >> the problem went away?
> Yes, I sent an email with an attachment but haven't heard back from > my sister [quoted text clipped - 5 lines] > I am using a pop and smtp mail account with Roadrunner. Does this > info help?? Not really. If a plug-in is doing the zipping, it probably doesn't matter what type of e-mail account(s) you have defined in Outlook. Don't know why you need to wait for your sister to read your test e-mail. Just send a test e-mail to yourself but use the webmail interface to your account to look at that test e-mail rather than download it back to Outlook.
So when you review the list of add-ons and plug-ins that have been installed in Outlook, what were they?
Diane Poremsky [MVP] - 11 Mar 2008 16:43 GMT if they are coming from the sender, it could be happening on the mail server. What type of mail acct do you have?
using command line switches is explained here: http://www.outlook-tips.net/beginner/switches.htm
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> I am using Microsoft Offce Small Business Edition 2003. A few months ago > I [quoted text clipped - 12 lines] > attachements the way they should be. I would greatly appreciate any help > anyone can give. Thank you. Diannascats - 11 Mar 2008 18:16 GMT Diane,
It happens when I send emails. I have a pop/smtp email account using Roadrunner. Does this help? Also, in the other messages I said I was using Office 2003 Small Business Edition and the operating system is Windows XP Professional.
> if they are coming from the sender, it could be happening on the mail > server. What type of mail acct do you have? [quoted text clipped - 18 lines] > > attachements the way they should be. I would greatly appreciate any help > > anyone can give. Thank you. Diane Poremsky [MVP] - 11 Mar 2008 18:27 GMT I don't think RR does it, but some companies do for their employees email.
Do you have WinZip installed? What firewall and antivirus software do you use?
In outlook 2003, go to tools, options, other tab, advanced options, add-ins to see what is installed.
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> Diane, > [quoted text clipped - 34 lines] >> > help >> > anyone can give. Thank you. Diannascats - 11 Mar 2008 20:01 GMT Again, thank you Diane!
I don't think I have WinZip installed -- it's not in Add/Remove Programs and it didn't come up with a "search." Under Add-In Manager two boxes were checked: "Exchange Extensions propertypages," and "Fax Server Extension." However, "Install" was highlighted so I don't think either is actually installed. Under COM Add-Ins there was the sub "Add-Ins Available: "Qurb Outlook Add-In." I don't know what "qurb" means but since it's "available" I don't think it's installed, either.
Hope this helps.
> I don't think RR does it, but some companies do for their employees email. > [quoted text clipped - 42 lines] > >> > help > >> > anyone can give. Thank you. VanguardLH - 11 Mar 2008 21:36 GMT > Again, thank you Diane! > [quoted text clipped - 11 lines] > "available" I > don't think it's installed, either. If it is listed then it *is* installed. If it is not deselected then it *is* active.
Qurb is an old anti-spam program that Computer Associates bought and renamed to their AntiSpam product.
http://www.qurb.com/
So Qurb, er, CA AntiSpam installed a plug-in and is manipulating your e-mails. Typically anti-spam products only interrogate or touch the inbound e-mails but some will modify the outbound e-mails. If you start Outlook in its safe mode ("outlook.exe /safe") then plug-ins are NOT loaded, and that would include the Qurb plug-in.
I don't bother with products from CA. When CA buys a product, it is to penetrate a market and not because it is a good product. I've been in competitor companies that rejoice when CA buys their competitor's software because that means customers will start to look elsewhere for the same functionality, especially after the 3-year period after which CA drops any further development on a product (which was minimal to start with after they bought the existing software). Like Symantec regarding consumer-grade software, CA is a publishing house and does little development other than try to keep their product marketable for a few years after acquiring it.
Since the name "Qurb" has absolutely no recognition by you, it is not something that you use or know how to use. So you might as well as uninstall it. While you mention finding Qurb in the list of plug-ins, I thought that it added a toolbar to Outlook yet you didn't mention it (or didn't think about mentioning it).
Diannascats - 11 Mar 2008 22:07 GMT Thank you Vanguard. Would anything I mentioned as Add-Ins affect my attachment problem?
> > Again, thank you Diane! > > [quoted text clipped - 42 lines] > I thought that it added a toolbar to Outlook yet you didn't mention it > (or didn't think about mentioning it). VanguardLH - 11 Mar 2008 22:13 GMT > Thank you Vanguard. Would anything I mentioned as Add-Ins affect my > attachment problem? The Qurb plug-in that I already mentioned in my prior post. Starting Outlook in its safe mode would eliminate that plug-in from loading.
Diannascats - 13 Mar 2008 21:58 GMT Hi -- Sorry this is so late but I just returned. I did open Out in Safe Mode (you can do this by holding down the control key while clicking onto the Outlook icon to open it). It didn't seem to help but thank you for the information and all the help you have give.
> > Thank you Vanguard. Would anything I mentioned as Add-Ins affect my > > attachment problem? > > The Qurb plug-in that I already mentioned in my prior post. Starting > Outlook in its safe mode would eliminate that plug-in from loading. VanguardLH - 14 Mar 2008 00:59 GMT > Hi -- Sorry this is so late but I just returned. I did open Out in > Safe Mode [quoted text clipped - 3 lines] > the > information and all the help you have give. I have heard that holding the Ctrl key while starting Outlook 2007 will load Outlook in its safe mode. I don't use Outlook 2007 to know if that actually works. I did not hear of that trick until Outlook 2007. You said you were using Outlook 2003.
Have you yet tried sending your outbound e-mails through Outlook EXPRESS to see the problem remains? If so, the problem is not in Outlook but with something upstream of the e-mail client.
Diane Poremsky [MVP] - 14 Mar 2008 01:47 GMT FWIW, the Ctrl trick works for at least Outlook 2002 and up.
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> I have heard that holding the Ctrl key while starting Outlook 2007 will > load Outlook in its safe mode. I don't use Outlook 2007 to know if that > actually works. I did not hear of that trick until Outlook 2007. You > said you were using Outlook 2003. Diannascats - 15 Mar 2008 06:57 GMT Holding the ctrl key while opening Outlook 2003 does open it in safe mode. One is even notified that ". . .has detected . . .to open in Safe Mode. Do you wish to continue . . .?"
When I open the attachments I send to myself they're in "Reading Layout." Sometimes it appears there ISN'T anything on the page but Outlook's Toolbar allows you to manage what you're seeing by clicking onto "view," and by using "close window." Users of web-based email such as AOL wouldn't have the capactiy to perform these actions so I'm assuming this is one of the reasons my sister (AOL user) can't open my attachments so I decided to just send her emails with attachments using my RR-based email.
Thank you so much for all the info. I hope your knowledge helps other folks out there in Cyberland!
> > Hi -- Sorry this is so late but I just returned. I did open Out in > > Safe Mode [quoted text clipped - 12 lines] > EXPRESS to see the problem remains? If so, the problem is not in > Outlook but with something upstream of the e-mail client. Diane Poremsky [MVP] - 15 Mar 2008 15:11 GMT The reading layout has nothing to do with it - it’s a function of newer versions of Word and is just a no-editing-allowed view.
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> Holding the ctrl key while opening Outlook 2003 does open it in safe mode. > One is even notified that ". . .has detected . . .to open in Safe Mode. [quoted text clipped - 33 lines] >> EXPRESS to see the problem remains? If so, the problem is not in >> Outlook but with something upstream of the e-mail client. VanguardLH - 15 Mar 2008 15:36 GMT > Holding the ctrl key while opening Outlook 2003 does open it in safe > mode. [quoted text clipped - 15 lines] > send her > emails with attachments using my RR-based email. I didn't go reviewing all the prior posts in this discussion, but I'm wondering if you ever tried starting Windows in its Safe Mode and then send a test e-mail. Loading Outlook in its safe mode still had your attachments get zipped. Outlook doesn't do any zipping and plug-ins that would do that would not get loaded when Outlook was started in its Safe Mode. So it seems that you have something outside of Outlook but that is running on your host that is interrogating your e-mail traffic and zipping the attachments. Maybe in Windows safe mode this other proxy-like software won't be running to do the zipping.
Diannascats - 15 Mar 2008 19:59 GMT Hi again -- yes, I DID send emails with attachments in safe mode and they were able to be opened.
Thank you all for your wonderful help. I have learned a lot and I suspect that's what these "communities" are all about. THANK YOU.
> > Holding the ctrl key while opening Outlook 2003 does open it in safe > > mode. [quoted text clipped - 25 lines] > traffic and zipping the attachments. Maybe in Windows safe mode this > other proxy-like software won't be running to do the zipping. Diannascats - 13 Mar 2008 22:02 GMT Should I eliminate the qurb add-in? I couldn't find where you had responded to the question about "qurb" before.
> > Thank you Vanguard. Would anything I mentioned as Add-Ins affect my > > attachment problem? > > The Qurb plug-in that I already mentioned in my prior post. Starting > Outlook in its safe mode would eliminate that plug-in from loading. VanguardLH - 14 Mar 2008 00:53 GMT > Should I eliminate the qurb add-in? I couldn't find where you had > responded > to the question about "qurb" before. From my prior post:
"Qurb is an old anti-spam program that Computer Associates bought and renamed to their AntiSpam product.
http://www.qurb.com/
So Qurb, er, CA AntiSpam installed a plug-in and is manipulating your e-mails. Typically anti-spam products only interrogate or touch the inbound e-mails but some will modify the outbound e-mails."
I have no experience using Qurb. I might've looked at it years ago but since I didn't stick to using it means that I did not consider it of value. It is up to you if you want to continue that anti-spam program. There are better and free solutions available. I use SpamPal.
Diane Poremsky [MVP] - 14 Mar 2008 01:52 GMT I don't think Qurb zips attachments. What firewall do you use?
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> Should I eliminate the qurb add-in? I couldn't find where you had > responded [quoted text clipped - 5 lines] >> The Qurb plug-in that I already mentioned in my prior post. Starting >> Outlook in its safe mode would eliminate that plug-in from loading. Diannascats - 14 Mar 2008 07:55 GMT Well, Vanguard you certainly know your "stuff!" Go Microsoft! CA added these items to the toolbar: "CA Anti-Spam" with an option to click a drop down window, "Approve," "Block," and a "Search" space. I now know what a "qurb" is and I'll uninstall it. The reason I was waiting to see if my sister could open an attachment I sent her was because ALL the attachments I send, even the emails with attachments that I FORWARD to her, are zipped. At least that is what she tells me. I believe she DOES know a zipped file/folder when she encounters one since she deals with scores of emails daily for her business. She uses AOL and, so far, only she and a friend in yet a different state cannot open ANY email. The emails I sent to myself I was able to open.
I have used Norton and McAfee in the past. McAfee seems to run heavily and bogs down my system. HOWEVER, I would rather have something that is "tried and true" for my anti-everything. This, I realize, is beyond the scope of what this "community" if for but what anti-everything would YOU suggest?
Again, thank you for all the help.
> Thank you Vanguard. Would anything I mentioned as Add-Ins affect my > attachment problem? [quoted text clipped - 45 lines] > > I thought that it added a toolbar to Outlook yet you didn't mention it > > (or didn't think about mentioning it). VanguardLH - 14 Mar 2008 14:32 GMT > I have used Norton and McAfee in the past. McAfee seems to run > heavily and [quoted text clipped - 4 lines] > what this "community" if for but what anti-everything would YOU > suggest? The problem with suites is that you rarely get the best of breed for each component. You get so-so components that the bundler has tried to make cooperate with each other. I am currently using McAfee's suite because it is provided free from my ISP while I remain their customer. Yeah, I know lots of folks want to pan McAfee, like saying that it consumes too much memory, but by the time I compile my own separate programs to include the same feature set (firewall, anti-virus, anti-malware, and privacy control) I end up consuming the same amount of memory. Also, it is not required to install everything in a suite. For example, and unless you feel compelled to do so, you do not need to install the privacy component of McAfee's suite. Others claim that McAfee will slow down their host. ALL security products will impact the responsiveness of a host. The more security programs you have running means the more CPU cycles they consume and the more interrogation of file read/writes and network traffic that occurs. The only real problem that I've had with McAfee is uninstalling it and then having to clean out all the remnant registry entries. McAfee now has a cleanup utility that helps. Registry editing shouldn't be done by amateurs.
If you want to build your own suite, the configurations that I've used are:
- Firewall: Comodo or TallEmu.
All firewall versions from Comodo are free. TallEmu has a free version of Online Armor but their paid version has more features (but even I feel that they really aren't needed so I just use the free version).
Comodo came out with version 3. It includes HIPS (host intrusion protection system) to regulate what programs are allowed to load and which programs can load what other programs. This level of control can be daunting to security neophytes. You can disable Defense+ to get rid of HIPS but then you lose what provides excellent control over what can run on your host. Anti-virus programs and other security software that is based on signature databases are helpless against zero-day attacks for unknown pests, but if you see a new program that you don't recognize then you can prevent it from loading until you have time to investigate it. I still feel version 3 is a bit too flaky for casual use. Visit their forums to see that users are having too many problems with it. For typical users, I'd suggest using the older version 2.4 of Comodo's firewall (although it does not include HIPS).
TallEmu has their Online Armor. It started out as a HIPS program and then they added a firewall in version 2. It is simpler to use than Comodo. Although OA includes HIPS, it doesn't have the parent-child control of Comodo's v3 product to regulate what program can call what. The assumption is that you have other security programs to detect the malware parent that is trying to call the child program, like when malware attempts to use Internet Explorer to make connections to its bad web sites.
Of course, for those that have a NAT router with a built-in firewall, often that is all they need for a firewall. It isn't a great firewall but it is better than nothing. With the firewall included in Windows and the router firewall, you should be safe enough from outside attacks but you won't get any control over good and malware programs having network access. And not all "good" programs are necessarily good to let run or let have a connection. Some good programs do not provide user-configurable options to control what they run or if they can connect elsewhere.
- Antivirus: Avira, AVG, or Avast!
These are all free. They are listed above in the order of their pest coverage, not in order of their ease of use or in their absence of any advertising. Avira has top coverage but the free version also nags you to buy their commercial version. There are ways to eliminate their avnotify.exe window that appears during an update and also eliminate their splash window on loading. While Avira has top coverage (as measured at www.av-comparatives.org), I've also seen it have more false positives than AVG and Avast!. False positives waste my time but not having exclusion lists in AVG also wastes my time. If my system setup consisted of only very well-known applications then I'd go with AVG. If my system has lots of games or low-level utilities, I'd go with Avira. However, I like that Avira lets me define exclusion lists. If the product triggers on a false alert that a good program is a pest, I don't have to report the false alert and wait until someday when the company decides to update their signature database so I can use my good program. I just add it to the exclusion list. I like AVG for more casual users but the free version has no exclusion list. You cannot run your good program while AVG is false triggering on it until Grisoft eventually updates their signature database, or you have to disable AVG to run the good program which means you are left exposed to infection while you have AVG disabled while you are running the good program. Avast! is okay but personally I've experienced more impact to the responsiveness to my host than when using AVG or Avira, especially if you perform a task of copying thousands of files between hard disks.
- Anti-malware: Windows Defender, SuperAntispyware, Ad-Aware, Spybot S&D, AVG AntiSpyware and AntiRootkit, SpywareBlaster, BOClean.
Several are listed but I only have Windows Defender running all the time. Windows Defender does not have high coverage regarding what pests it will detect, but then many users don't realize that all these type of programs have low coverage, like 50% or less, and many have even less coverage as to the number of pests that they can actually successfully eradicate from your host without causing damage to the OS setup. I really don't use Windows Defender (WD) for pest detection. I use it to notify me when good and bad programs attempt to make changes to my system setup. I don't need WD if I have another program that does the same thing. Comodo's v3 firewall has some of WD's checks but not all so I'd use both with the nuisance that sometimes I'll get duplicate alerts regarding the same change. I'm using McAfee which has its system guards which WD duplicates so I don't run WD when using McAfee's suite.
For all the other anti-malware products that I list, I install them but do NOT have them running all the time. I do NOT use them as on-access scanners. I only use them as on-demand scanners; that is, I occasionally update and use them to perform a manually initiated scan. SpywareBlaster never runs continously, anyway. That's not what it does well. It adds killbits to the registry to neuter ActiveX controls that are known to be malware. It can also add sites to the Restricted Sites security zone to neuter those should you ever happen to visit them. The point of having multiple anti-malware programs available (but not all running to avoid conflict and duplication of effort and prompts and the incumbent impact on responsiveness of the system) is to provide overlap. They all have low coverage but they have slightly different coverage so, in total, they have an aggregate higher coverage than using any one by itself.
BOClean is a resident anti-trojan scanner. It is getting a bit long in the tooth but is still a good trojan detector. Comodo now owns it and keeps promising to roll its functionality in with their anti-virus program (which I won't use because it has been in beta status during its entire existence and has very poor coverage, like 38% versus 93% to 99% for the others that I mentioned). If you aren't using McAfee or Avira then I'd probably add BOClean.
You can go with a suite, like McAfee, or you can roll your own suite. However, when you get done rolling your own, there can be conflicts between the components that you used. Also, when you monitor memory and CPU consumption, the roll-your-own solution pretty much consumes the same amount of resources and impacts the system responsiveness just as bad as the suite solution. Of Norton and McAfee, I would NOT recommend Norton products. I do like Symantec products but those are enterprise solutions, not consumer-grade solutions. On my host OS, I use McAfee. I have rolled my own suites but ended up back with McAfee. In the virtual machines that I run under VMWare Server, I use a roll-your-own solution, typically Online Armor, AVG, Windows Defender are running with the other mentioned anti-malware programs installed but used only for on-demand scanning (and I don't bother with BOClean in a VM).
Diannascats - 11 Mar 2008 20:02 GMT Diane, I'm sorry I forgot the anti-virus/spyware programs: I use CA and Windows Defender and Spybot Search and Destroy. CA is operational in real time, of course, and it's always up-to-date. I started using CA about four months ago. RR offers it free to its customers.
> I don't think RR does it, but some companies do for their employees email. > [quoted text clipped - 42 lines] > >> > help > >> > anyone can give. Thank you.
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