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MS Office Forum / Outlook / General MS Outlook Questions / March 20082 Junk Email Filter(folder)
Hi All, I found there is 2 Junk mail filter in outlook03 client, this problem like this: User A and read user B's mailbox, but it shows that there is 2 junk mail folder under B's folder. 1 of them can be empty by right click and the other cannot. The funny thing is these 2 folders show differently on 2 user's side. i.e. the folder can be empty on user A while it show no empty function on user B. what should I do? please help Tried deleting 1 or the other folder already?  SignatureRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- > Hi All, > I found there is 2 Junk mail filter in outlook03 client, this problem like [quoted text clipped - 7 lines] > user B. > what should I do? please help Yes, I try to delete 1 of the folder on each side and it keep coming back again. Also, However if I try to check it on the web interface (OWA) there is only 1 junk mail folder there. > Tried deleting 1 or the other folder already? > [quoted text clipped - 9 lines] > > user B. > > what should I do? please help Start-> Run outlook.exe /resetfolders Close Outlook Start-> Run outlook.exe /resetfoldernames Does this fixes it? SignatureRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- > Yes, I try to delete 1 of the folder on each side and it keep coming back > again. [quoted text clipped - 18 lines] >> > user B. >> > what should I do? please help Sorry Both Junk folder still here just some of the folder change to chinese character > Start-> Run outlook.exe /resetfolders > Close Outlook [quoted text clipped - 24 lines] > >> > user B. > >> > what should I do? please help Yes, but can you delete the folder now which doesn't hold the Junk Email icon? SignatureRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- > Sorry > Both Junk folder still here just some of the folder change to chinese [quoted text clipped - 33 lines] >> >> > user B. >> >> > what should I do? please help Just like before running the commands 1 can be delete and 1 cannot The 1 can be delete will come again after a while > Yes, but can you delete the folder now which doesn't hold the Junk Email > icon? [quoted text clipped - 36 lines] > >> >> > user B. > >> >> > what should I do? please help But these 2 folders cannot be named exactly the same. What are their exact names in full? Are you running a 3rd party Junk Filter tool that could add this folder? At what time is this folder being created? Can you reprod that? SignatureRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- > Just like before running the commands > 1 can be delete and 1 cannot [quoted text clipped - 43 lines] >> >> >> > user B. >> >> >> > what should I do? please help
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