Outlook 2003 hangs when answering certain emails

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Tony - 12 Mar 2008 20:22 GMT

Hi All,

First time on the site.I have a user on Outlook 2003,when replying to
certain emails,outlook 2003 just hangs.I have to go into Task Manager and
kill the process for Outlook.exe cause the CPU is at 100%. I also notice that
Winword.exe appears there even though Word is not open.Sometimes I got to
kill that too.

I tried doing a repair of the PST or OST, no luck.I have the latest
updates(SP3) for Outlook.

Before doing a reinstall, I was wondering if any of you guys or gals out
there have any other suggestions....

thanks in advance.

Tony

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Kim K - 12 Mar 2008 22:21 GMT

Try Detect and Repair under the help menu, if you did not install this tool
it will ask for the CD the first time you run it.

Signature

Thanks,,
Kim

> Hi All,
>
[quoted text clipped - 13 lines]
>
> Tony

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Tony - 13 Mar 2008 13:54 GMT

Yeah, I had tried the detect and Repair,but it didn't fix the problem.

> Try Detect and Repair under the help menu, if you did not install this tool
> it will ask for the CD the first time you run it.
[quoted text clipped - 16 lines]
> >
> > Tony

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John Blessing - 13 Mar 2008 14:20 GMT

> Yeah, I had tried the detect and Repair,but it didn't fix the problem.
>
[quoted text clipped - 21 lines]
>>>
>>> Tony

Tools, Options, Mail format, untick the "use word to edit emails"

Even better, switch to reading/writing in plain text, much safer and users
concentrate on content not on flowery fonts and embellishments etc. etc..

Signature

John Blessing

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http://www.lbetoolbox.com - Remove Duplicates from MS Outlook,
find/replace, send newsletters

http://www.repeatmail.com - Send individual emails, scheduled or
one-off, plain or html

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Tony - 14 Mar 2008 00:32 GMT

Thanks John. It did help! I was able to click on reply to the email without
having that email hang.

Because the employee has a logo at the end of their signature and they
require to use it in HTML. Besides re installing Outlook, do you know of
another method in which they would be able to keep their present settings?

> > Yeah, I had tried the detect and Repair,but it didn't fix the problem.
> >
[quoted text clipped - 26 lines]
> Even better, switch to reading/writing in plain text, much safer and users
> concentrate on content not on flowery fonts and embellishments etc. etc..

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John Blessing - 14 Mar 2008 00:52 GMT

Sounds to me like a problem with Word Automation.

This is a stab in the dark:

Start menu -> run
Type:
regsvr32 ole32.dll
[enter]

John Blessing

> Thanks John. It did help! I was able to click on reply to the email
> without having that email hang.
[quoted text clipped - 51 lines]
>> http://www.repeatmail.com - Send individual emails, scheduled or
>> one-off, plain or html

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